ZavviReviews 256

I'm so glad I purchased through PayPal. The item I ordered was marked as in stock, confirmed a week later as shipped, then a few days later as an error occurred in shipping. After that, I received an order cancellation, after my PayPal account was charged. I contacted Zavvi to no response when I did not see a credit back. I then contacted them through PayPal to no response. I finally opened a PayPal case and have my money again after over a month of this debacle.

I will never purchase from them again. They may not be dishonest, but they at the very least have poor business practices and communication to customers.

I made a mistake by cancelling an order 5 minuites after I made it and re ordering it again with the correct potage on it, that was the only problem with my order, They emailed a hour later to say that my cancellation had failed so I then had two orders for the same thing in the pipeline that I could not cancel, Emailing them is a pointless exercise, I have already received the first order that I had cancelled and now the 2nd order is coming, so I will have been charged twice for the same thing and have two of them, there only reply is to return the item to them which I'm assuming will cost more postage, Amazon would not do this and you could talk to them, this lot are impossible to talk to and communicate with.

Well, I can't deny the good price and I guess zavvi is good if you don't have to use the customer services.
My parcels was lost during delivery (which can happen, I understand), for that I don't blame them.
The problem is the customer service, they "reply" to you request with generic, non-relevent answer. You feel like you are talking to robots.
They completely ignore your specific questions, and allow themselves 24-48h before you get any updates.
When you contact the feedback team about your experience, they just are "sorry for me being unhappy" give themselves up to 48h again and bye bye.
They just don't give a thing about you, once they got their money.
As of now, after 28 days I still don't have what I paid for. The replacement item has been aproved by them last thursday, and is still not out for delivery.
Worst customer service ever.

This company are a joke. PLEASE READ AND DO NOT USE THEM. I placed an order for 2 items of clothing on 9th December for Christmas. First, the order said that one item was not in stock, after saying it was, so the order was split. Neither item turned up, after both were confirmed as shipped.

The customer service is pointless, you WILL wait days for a response, and the response will not be followed up and will be from a different person every time. Plus, every time you message them and they reply they close the message thread as complete. In total, I've sent over 30 messages just trying to get 2 items. After 2 months the latest response was, 'our team are looking into you're query and will respond soon, thank you for your patience.' 2 MONTHS!

No contact number, no follow ups and no idea.

They have some great products and I'm glad for all you that got them, but I've never had such poor service.

DO NOT USE... EVER!

I ordered a z box from Zavvi titled "one month Z box" it did not arrive with its free gift, when I asked about the gift the team told me they would not send the gift as the offer was no longer valid- despite the gift being in my shopping basket. In the end the shocking customer service wore me down and I just accepted the lack of gift. Time past I moved house then out of the blue for a message and email from Royal Mail saying I had a parcel from "the hut group" waiting for me. I thought it must be a mistake as I hadn't anything ordered online and had no red card through the letter box so ignored it - I was then sent an email saying the item had been returned to sender. After this happened a second time I looked up the hut group and realised what must have happened - linking them with Zavvi I logged into my account and realised they had been billing me for a subscription to z box. I checked my Oder to make sure there was no mention of a subscription and all emails including my original invoice- again no mention of it. There were no subsequent orders to show that items had been despatched - I had to check the "my subscriptions" to find any mention of the boxes- how would anyone know to do that if they had no written confirmation they were in any kind of contract/ subscription? I contacted customer service explaining them items had been returned to sender via Royal Mail and that I had proof. They completely ignored my points and stated the information was all on the website and that if I wanted a refund I would have to send the items back. It is actually outrageous and a complete scam. I wonder how many others will have been conned as I have. Will report to trading standards for definite

They do not make it clear that their dvds do not play in the U.S. due to region coding. They only list the region in product details but this does not do any good if you don't even know what region coding is! They only sell region 2 dvds which is buried on some information page I read after learning my brother's christmas present wouldn't play for him. I also can't return it since it's out of the packaging. Not having a disclaimer shows that they don't care if they sell unusable dvds to people, they just want to take people's money. Very deceitful.

I ordered a dvd boxset for a christmas present and got the 2 to 3 day delivery, after a week i TRIED to contact them to discover no phone number has been available for 2 years, sent an email and was told to wait 14 days to make a complaint, it did eventually turn up 2 weeks after ordering but was too late to give as a present so am now stuck with a boxset i neither want nor need. Unacceptable will not be ordering from here again.

I ordered a DVD set from Zavvi.com. I checked the item description multiple times to ensure it would play in my DVD player. There was NOTHING that indicated it would not. So I ordered their repackaged DVD set. After it finally arrived I opened the cellophane, I saw a small dent in one of the packages. No big deal. I attempted to play it on both of my DVD players, only to find that I was met with a regional error. I tried to contact the company about the issue. I was given the brush off. They said that because I opened it, that they could not accept it for a refund. IT WAS A REPACKAGE TO BEGIN WITH! Stay clear of these people!

I pre ordered a bluray box that was released on december 7th. On that same day they withdrew the money from my account. That is before I have even received my order from them. According to their site they despatched it on december 3rd. And I should have received my box on or before december 14th. That's today! I still haven't received anything from them! But it can take up to 21 days according to their staff before I receive my box. However Zavvi does not know the name of the courier in my country. Nor do they have a tracking number. So I have no way of knowing if they actually have despatched my box at all. This is highly suspicious and very very unprofessional. Those con-arttists withdrew 110 pounds from my account for which I received exactly squat! And I can't even order the same box from a professional trusted site like amazon, because I don't know what will happen with my order or my money at Zavvi. The most annoying thing is that my order is closed on their site. Despite the fact that I've never received my order. Ive had it with their BS and I've asked for a refund. But I doubt I will get it or my box ever! Avoid these con-artists at all cost!

I ordered a drawstring bag at no point did it suggest the item is either low in stock, out of stock or waiting for more stock before purchasing. It was for a present and I was diligently waiting for an email to confirm dispatch. They have charged me for the item quickly so I assumed nothing was wrong. I got worried though and checked to find the item was cancelled without any explanation via email or anything. Very Poor customer communication. I have now got to quickly find a plan b elsewhere and request a refund from Zavvi which I heard is truly very hard. If I don't get my refund, watchdog is where I'll go.

Ordered an XBOX One bundle on Black Friday as a Christmas present. Customer Service have advised me via email that they have no stock and do not know when they will be getting any. No telephone number to call the company and I will now have to purchase from elsewhere. I find this really annoying as I could have got an equivalent deal from elsewhere at the time. I have never used them before and will never use them again.

As a follow-up, I received a message from a Customer Service representative in February after they had read this review. I was asked for my order details so this could be looked into. I supplied the requested information and have never heard from them again!