Drive thru only. Boneless wings were small and mealy. Taste OK... not coming back. Asked for coffee but they didn't have it, so we ordered water. They didn't tell us it was $5 til we got to the pay window.
This is my second review in the last month. This company has the worst service out of all fast food places. I cannot depend on them to get my food right so I'm going to stay away. I hope one day they can equal 10% of what Chick-fil-A is. I understand that Chick-fil-A has the best chicken, and an awesome service but every now and then we like a change. Our new change will not be Zaxby's.
This location offers poor customer service and the people who work there all have an attitude when you show up. It is as if they do not want you there. Every time I come here they always forget to give me utensils! How am I supposed to eat the food without utensils.
Every table in here is nasty, the drink machine looks like it hasn't been wiped down in a week and I'm pretty sure nothing is sanitized during this pandemic... very disappointed and will not be dining here again
The guy running the front counter Ebony j
If that's the guy handing your product you are set for failure be sides the 15 minutes wait time he walks away while taking your order and must have something wrong because he can't keep his hands out his paints. Your better off firing him and just paying him unemployment you would get better results
I love the chicken sandwich! It's so good! They give you so many fries, I have a hard time eating them all. Service was good too. Only took a few minutes to get our food. We at around 11 am. We really enjoy eating at this place!
My salad contained wilted Lettuce, tomato looked old & one egg instead of two, toast didn't look fresh. Cucumber were diced, and in a pile as were the tomato & eggs, etc. I felt like I wanted to take it back & just put it on the counter & leave, never mind making another one, never mind waiting to process the refund. The reason I rated a 3 instead of one, service at the window was fine.
Awful service, rude worker, turned away when asked about order delay, Yelled don't talk to me, another customer even told him to calm down. No response from restaurant after contacting corporate office.
This happened last night ……. My daughter went to Zaxby's. She ordered food for us all. They gave me a super large regular drink no diet. The equivalent of 7+ candy bars…., I lost my taste and smell in 2009 due to a skull fracture…. My sugar was 500+. Called the manager and he said there was nothing he could do. His name was Gregory. Not everyone chooses diet, people choose diet because they can't eat that much sugar especially In one sitting…… please be aware! Zaxby's will put you in the hospital!
I went to Zaxby's because I've been going to a competitor quite a bit more than anticipated. I ordered online and they could not find my order when I got there and barely acknowledged this or really even greeted me decently. One of the reasons I went to Zaxby's is bc it's usually good food, though it was just okay this time. I would secret shop Culver's or hire somebody from there because their business model, service, friendliness, online ordering ease, food and everything is by far superior and going to make sure I honestly don't come back to Zaxby's. Culver's has increased my eating out, whereas zaxbys? Only If someone else is paying and obtaining order
Overview
Zaxby's has a rating of 1.4 stars from 228 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zaxby's most frequently mention customer service, young lady and last time. Zaxby's ranks 312th among Restaurants sites.
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- Athens, GA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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