Be careful they offer in the website one amount of labels for the water bottle Neptune but when you get the product is only half.
After they don't want to give what is in the website
Haven't learned how to operate all the features of the camera yet, but seems to be doing what it's supposed to do. Would like the printed instructions to be more complete. Very skimpy.
My fault. Upon opening the toI dropped and can not find the part that goes under the button that makes contact when you press button. Will you send me one. I will pay
I have tried to reach the sales and Tech Support via phone, email, and nothing but CRICKETS! I bought a Frame Camera which had a faulty lens. Two months later, I received an RMA and when I finally got a replacement it had the same faulty lens. I think they just repacked and sent back the same SH@@!
Thanks for the service. Shipped as quickly as your site said, product arrived and was on time. I appreciate the contact after the product was shipped to ensure my satisfaction. Great purchase!
I received and followed all instructions correctly. However when I plugged the camera in to initially charge it, it did not charge at all and would not turn on. I am going to return it.
Purchased some dash cams on their website, received them quick called for support they were pleasant and informative. Would definitely buy from again.
Firstly, the documentation is terrible, with important functions of the device not covered. Secondly, the website support/help is atrocious. I downloaded the manual for zShades-1080p, and In the "Setting Date and Time" section, it says to download software at http://zetronix.com/download; this is a non-secure URL, but it does redirect to https://www.zetronix.com/download. This page says: ALL OUR FILES HAVE BEEN MOVED TO: help.zetronix.com (are you kidding me?!?). The product manual for the zShades-1080p does not say how to how to: charge the device, and for how long, how to power on the device, nor how to install the Micro Card in the device. I called Tech Support, and after a LENGTHY time on hold, the technician was clueless about the device.
Even after charging the device, and connecting the device to my laptop via the USB cable, and powering on the device (I am not sure about this since the documentation doesn't say how to do this), the device does not appear in Windows Explorer. Does the MicroSD Card have to be installed in the device? I am not sure I am doing this correctly since the documentation is sorely lacking on about this.
Avoid this product and this company!
Please everyone don't buy these products of this company, you will trouble when return the itemsssss
The first initial problem with Zetronix was my wife ordered the 4 Orca recording sunglasses and 4 transitional lenses for $799.94. We messaged the online chat and they said the order was cancelled. Our bank had declined the first charge but proccessed the second. We still did not get our money back which means the order was not cancelled. We did not recieve the items. Seeing how we assumed that the bank was the problem we were told to reorder and we did so on a different card. We ordered a total of $839.89 of the same order and for some reason we got charged more and the order wasnt correct it only said 1 transitional lens was ordered. At this point we ordered 3 more and tried to get a hold of customer service again to make sure that the overnight shipping could still apply to the second purchase we had to make due to an online error. We ordered overnight shipping and it has been over 2 days since. We have called, left emails, and tried to use the online chat, but this time it says their arent any agents available and when we can it goes directly to voicemail. They are blocking our calls somehow and refusing to respond! Now they have a total of $1,639.83 of our money that they refuse to refund or send the products ordered!
Order a Bluetooth Speaker Nanny Cam, the product arrived quickly and works really well. I would recommend them tom my friends and family.
Do not ever deal with this company. I have called many time, no answer. Would like to return but it looks like when you do that they don't refund.
Great product, quick shipping, I purchased their S10 camera, works very well! I recommend to my friends and family.
I have used the camera for years. All in my household owns one. The cameras are of great quality and are always delivered on time.
These guys are awesome. Great service and go over and above to assure a great consumer experience. I'm buying my next camera from them!
Purchased a pair of their zshades for my trip, video quality is really good and they work really well.
Lark - SuperHD WIFI Video Recording Sports Camera Sunglasses
Save yourself time, money and hassle and DON'T BUY THESE.
- FLIMSY DESIGN: the "durable" frame started falling apart the first day - the right ear support constantly comes disconnected and showed signs of wear out of the box. Perhaps they are selling refurbished units as "new".
- HARD TO OPERATE: the manual is in broken English and hard to understand or follow - some of the instructions simply don't work at all as described.
- UNRELIABLE: the camera randomly just powers down for no discernable reason. The power on sequence also does not work, you just have to fiddle with it until it eventually (somehow) starts.
- POOR BATTERY LIFE: unless constantly charging, the battery does not last long - it's just not very discreet to have a cable hanging from your ear.
- NO TILT: the camera doesn't actually tilt at all - I stopped trying for fear it would break.
- POOR RANGE OF VIEW: the "135 degree field of view" misses most of what is in my peripheral vision.
- SHAKY VIDEO: if you are moving the video stabilization isn't noticeable at all, the video will be very jumpy.
- NOISY AUDIO: despite the noise/wind cancelling claim, if there is any wind at all that is all you will hear.
- LOW QUALITY IMAGES: my old flip phone takes better pictures than these, don't even bother for images.
- POOR CUSTOMER SERVICE: Zetronix did not deliver what it promised and did not (at all) make it right.
- EXTRA FEES: if you get a defective unit you will end up paying shipping PLUS an EXTRA gratuitious "restocking fee".
- DECEPTIVE REVIEWS: there are no negative reviews. Also voting for helpful (or not) responses does nothing. I added a verified review but their website will not display it.
Basically this appears to be yet another Chinese knock-off or scam, nowhere close to worth the price.
I've called 50 times atleast, stayed on hold for a hour and sent countless messages and not one repl
Received a defective cam from this company and tried to contact them several times about a refund but they refuse to respond to me.
Just what I was looking for in an action camera. I wanted a hands free camera, and I didn't like gopro. I will be using it for hunting and fishing.
Overview
Zetronix has a rating of 1.7 stars from 90 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Zetronix most frequently mention customer service, tech support and credit card. Zetronix ranks 160th among Surveillance sites.
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- Allston, MA, United States
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members