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Zety has a rating of 2.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zety most frequently mention credit card, day trial, and monthly subscription problems. Zety ranks 105th among Resume sites.
This company responds to reviews on average within 3 days
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Today i tried to update a few things and at the end i had to pay 2,70. Which was fine until i received an email saying 'Your payment was declined', and at the same time i see the transaction as finished in by bank statements. Not only i could not download the PDF but also got scammed into some kind of subscription.
Another pseudo-scam resume website. They first tell you its free, then after you worked 1 hour on your resume in their website and are ready to download it, surprise surprise, they now charge you 2,5 dollars for a subscription you need to download all your work and don't just lose the past hour of work.
You pay them the 2,5 dollars, download your resume and go back to their website to cancel your subscription, because if you don't cancel in 14 days, you will get charged 17 dollars. Surprise surprise #2 they "Cancel my subscription" button doesn't work. You can't press it with your mouse.
There are thousands of websites with this pseudo scam. Try to aviud them
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: July 9, 2023
I called Zety on Wednesday morning with every intent to cancel. I spoke with Jackie who was not pushy, but was able to talk me into keeping my subscription because I was getting an amazing deal. She was so nice, helpful, and knowledgeable! I ended up keeping my subscription off of the strength of her service alone! Thanks Jackie!
Date of experience: September 18, 2020
Thank you, Danielle, for sharing your experience with our agent Jackie, we’ll be sure to pass along your positive feedback. If there’s anything else we can assist you with, don’t hesitate to ask
I gave Zety a try for its resume-building and career services. While the platform itself offers a range of attractive features, my experience with their customer service has been extremely disappointing and frustrating.
Upon realizing that the subscription was not meeting my expectations, I promptly sent an email requesting the cancellation of my account and unsubscribing from their services. To my surprise, I received no response whatsoever. Concerned about the lack of acknowledgment, I decided to send a follow-up email in hopes of getting some clarity on the matter. Unfortunately, the follow-up email also went unanswered.
This complete lack of communication from their customer support team has left me feeling frustrated and undervalued as a customer. It is my hope that Zety addresses this issue and places a stronger emphasis on providing timely and attentive customer support in the future.
Date of experience: August 26, 2023
Hello,
We are deeply sorry to see your rating towards us. We always want our customers to have the best experience with our products or services, and we would like to find a way to make that happen.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
They charged me more than what they advertised, I want to cancel my subscription and remove my personal details from the website they tell me that they can't find my account and that I have to do it myself. The worst company!
Date of experience: October 13, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount and submitted your deletion request. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Building resume takes minutes. The platform allows you to customize the same to fit the position you are applying for with ease.
I would like to recognize Alonso Solis for your exceptional customer service, Thank you sir for what you do.
Date of experience: October 9, 2020
Thank you, Charles, we’re thrilled to hear that, Alonso, was able to assist you with your request and provide you with excellent service, we’ll be sure to let him know your amazing comments.
This company was a pain in trying to get my refund but Thank you Andres for excellent communication and going above and beyond to helping me get my refund. You really made this transaction so pleasant.
Date of experience: January 26, 2021
Thank you, Isobel, we strive to make our customers happy and we take your feedback to heart!
Waste of time for me. Its mentioning free on google and then we are investing our time to build a resume and then you come to know its paid to download. In the name of free download they are allowing to download the text in raw format without the template. Complete waste of time.
Date of experience: July 20, 2023
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. Feel free to contact cs@zety.com for any other questions. We are here to assist you.
Thank you,
Customer service
Zety.com
I am generally happy with Zety and it is a great website to update my CV. I had an issue with my subscription today and reach out to online customer service. Customer service member Melissa was very helpful and she sorted my problem out quickly. I wish all other companies customer services would be helpful as Zety one. Thanks.
Date of experience: March 6, 2021
Thank you, Sera, for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
First of all, English is not my native language. I'm just a developer from China who wants to build a simple resume using that website. I may not express my self as clear as I think.
On 7.29/2023, I started a 2-week trial of Zety. That means subscription is from 2023/07/29 to 2023/08/12. After subscribing for this 2-week trial, I didn't receive any e-mail of informing me of a auto subscription of next month. I never expected to be scammed. Today I received a $23.7 bill for subscription for 2023/08/13 to 2023/09/09.
You got to be kidding me! And I can only contact the customer through e-mail, (I don't have a US phone number), I don't know when will they respond to be.
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 12, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
The representative was able to address my concern and was very helpful and professional! His tone of voice was not at all defensive and he has a listening ear. He was able to cut to the chase and address the issue without qualms.
Date of experience: August 12, 2020
Thank you, Marijune, we strive to make our customers happy and we take your feedback to heart. In fact, we rely on it to continually improve our customer’s experience.
I'm a young adult that tends to seek new and better career opportunities. That means I'm constantly revising and tweaking my resume to match the jobs that catch my attention. However, Resume writing is tedious and stressful, but Zety takes away the headache of it all. Plus it makes the process kind of fun and exciting! All the words and skills you are trying to think of are all provided for you. I was concerned because my resume filled one and a half pages. I called Zety to complain that I wanted my resume to fit one page. First of all, waiting for their customer service rep to answer the phone only took about three minutes. I was not kept waiting for long at all. Jerickson was able to fit my resume beautifully on one page and his customer service was incredible. I really felt cared about, it's not about the money with Zety. They want your success and happiness!
Date of experience: July 14, 2022
Thank you, Shannon, and a way to make our day, reviews like yours keep us going.
I had a few questions regarding my subscription. Michael took care of my issues and answered my questions in a timely, friendly, professional and courteous manner. Zety is a powerful tool in easily creating the perfect resume, and having someone like Michael on the team really seals the deal. I look forward to my continued subscription! Thank you Michael!
Date of experience: October 9, 2020
Thank you, Kurt, for sharing your experience with Michael we’ll be sure to pass along your positive comments!
Zety has proven to be an invaluable resource in my career journey. Whether you're crafting a standout resume or seeking expert career guidance, this platform has you covered from start to finish.
I stumbled upon Zety while searching for ways to enhance my job application materials, and it exceeded my expectations in every way. Here's what sets Zety apart:
Zety is super user-friendly, intuitive, and offers a variety of sleek, customizable templates.
They also offer expert career advice which can be very useful especially if you really need the help for finding new careers.
You can also create professional resumes and cover letters with ease.
They also have a proven succcess dating back all the way to 2016 which seems that they have helped millions find a job.
Personally after using Zety I was getting many more offers after updating my resume which showed me that they helped beyond a ton with moving me forward in my career.
Tip for consumers:
Zety also does offer full refunds as long as it is within 7 days of payment.
Zety also offers a $2 trial offer which is awesome if you just need to create a resume and download it on the quickness.
I wholeheartedly recommend Zety to all job seekers. It's more than a resume builder; it's a career enhancement tool that empowers you to reach your dream job.
A huge thanks to Zety for helping me find a new career and helping me update my resume.
I would very much indeed recommend Zety!
Products used:
All I used was Zety for was to update the old resume I had which really needed updating and after doing so I really feel that Zety helped me with finding a new career.
They do offer more than just help with resume's as I've said from before.
Date of experience: September 10, 2023
Wow!
We're absolutely delighted by your amazing review! Hearing about your satisfaction with the outcome has put a huge smile on our faces. Your positive feedback means the world to us, and we can't thank you enough for sharing your wonderful experience with us!
While I no longer have need of Zety's services, the excellent telephone service I received from Axel Gutierrez will make me consider it again in the future. Axel was polite and efficient, and helped me cancel my subscription with no fuss or hassle, which is a rarity in the world of subscription-based services.
Products used:
The resume builder.
Date of experience: September 21, 2022
Thank you, Dimiter for leaving a five-star shout-out for our agent, Axel!
You pay $2 for a two-week subscription, then try to cancel; the cancellation button DOES NOT WORK. I had to call customer service to get it cancelled, but I can still not remove my card details from the website. Although I have not used the website in a month, Zety charged me $35 without any emails confirming beforehand. So please DO NOT support zety as they are a huge scam.
Tip for consumers:
SCAM
Products used:
Resume and cover letter
Date of experience: December 14, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We have refunded you the requested amount as a sign of goodwill. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I used this service in august fir a few days after purchasing the service in 1.7$. Stoped using it and was amazed to see two charging of 25.7$ each month - why don't you send a notification that the service was automatically started again! And why as if i wanted to use it i would select this option - wrote to the customer service with no responce.
Ronen Granetman
Although in the company response they wrote they would refund - no one reached out - this response is fake as well. I guess ill need to saw them to get my money back.
Date of experience: October 17, 2023
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. We provide multiple options available that include free and paid subscriptions. Our 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
I payed R40 to save and download my resume I created. My card details was saved and all of a sudden R400 is deducted from my bank account (without ANY warning, no email, no SMS) just a direct deduction.
They do not warn you, they just charge you.
Take my advice and never purchase the "14 day trial"
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 4, 2023
Hello,
We are very sorry for any inconvenience this situation may have caused and apologize for the misunderstanding. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please expect a private message asking for more information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
We thank you for your patience!
Customer Service Team
Zety.com
The agent made it so easy to cancel my subscribe which I did forgot with what email i opened it for I am really amazed with his customer support skills and not trolling around, a worker like him should be protected and increase his salary at all costs, very supportive, looks like he love his job and help me as a customer. I would open a vompany myself if I would have workers like him to work with me, he is absolutely amazing, if he doesn't receive a rise at his own job, I don't think he should work for the company he really deserves more and I can really see that people like him drive companies to success, I am going to recommend and use zety always for resume purchases when needed in the future amazing and easy to build but most important amazing customer service support.
Date of experience: February 21, 2021
Thank you, Fisnik for sharing your experience with us, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
I got the 14 Day Full access for $2.70 on August 17 2022, I cancelled it on August 30th (1 day before trial expires) and assumed it was cancelled. After 11 months I when I was going thru my credit card statement I realized a charge of $23.70 for the past 11 months by Zety. I tried contacting them and they were not helpful at all. After repeated calls they agreed to refund 3 months amount. What about the other 8 months? I tried contacting the Bank as well to dispute but they said I needed proof of cancellation and ofcourse I did not receive a cancellation email from Zety. No where during the 14 day Full access it was mention that they would charge me afterwards and that too $23.70! Total SCAM, don't fall for it.
Tip for consumers:
Fraudulent and Sneaky.
Products used:
14 day Full access
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 14, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I had problems finalizing my resume and along came Jackie Matturen to the rescue. She absolutely saved the day and informed me that I can upload straight from the site to LinkedIn. I expect to have my new Caregiving job by the end of this week! You guys are awesome! Everyone should go this route and use Zety.
Date of experience: March 8, 2021
Thank you so much, Glorialynnfor taking a moment to recognize Jacki in her efforts and willingness to help out our users.
I only subscribed for 14 days trial period for which my card was charged at Zety website. But after 14 days they charged me $23.7 on my card without my consent. How can they charge me without my approval & how can they use my card details. It's a big scam
Products used:
Zety
Date of experience: November 20, 2022
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
Your feedback is extremely valuable to us, and we are grateful for your input. It helps us to better understand our members' needs and preferences. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your patience!
Customer Service Team
Zety.com
I called because my son's exgirlfriend har used my card to pay for her resume. I thought it was my son's account all along which is why I continued to pay for it. When I went to cancel was when I found out. Your customer service rep was very helpful. Instead of canceling I changed it to my name on the account. I will be using it to update my own resume. Thank you.
Date of experience: November 8, 2023
Wow,
We’re thankful for the amazing feedback you have given us! It’s awesome to know how pleased you are with how everything turned out.
The site is very easy to navigate and provides the best templates for CVs. It has great suggestion points that you can choose them rather than spending time thinking what to write.
Tip for consumers:
There is nothing missing, all important information is clearly explained and available
Date of experience: May 27, 2021
Thank you for sharing, it’s awesome to know how pleased you are with how everything turned out, Sabelo!
I was about to cancel my subscription but Kristina Garay advice me that it has other features that may help me find a job so she refunded the money to my account and gave me a cheaper subscription for 1 month so she was very helpful and understanding.
Date of experience: September 1, 2020
Thank you, Priscilla, for sharing your experience with us, we are always committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!
Your online resume builder. Create a perfect resume in 5 minutes, choose the best resume template and go land some jobs! As simple as that!
Since 2016, Zety has helped millions of job seekers worldwide find employment. With a rapidly growing community of more than 40 million readers a year, Zety is arguably the world’s fastest growing career advice website.
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We were able to locate your account and confirm one of our representatives was able to cancel your subscription on time. We are aware of the issue with the cancellation button and are currently working diligently to fix it. Please be assured that we offer multiple channels for cancellation, including chat, email, and phone.
We hope this helps clear any doubts. Feel free to contact cs@zety.com for any other questions. We are here to assist you.
Thank you for your time!
Customer Service Team
Zety.com