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Zety has a rating of 2.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zety most frequently mention credit card, day trial, and monthly subscription problems. Zety ranks 105th among Resume sites.
This company responds to reviews on average within 3 days
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Today i tried to update a few things and at the end i had to pay 2,70. Which was fine until i received an email saying 'Your payment was declined', and at the same time i see the transaction as finished in by bank statements. Not only i could not download the PDF but also got scammed into some kind of subscription.
Mr John Allen helped me with my issue regarding the subscription payment and even helped me with better deals. Awesome experience and a great Customer Representative.
Tip for consumers:
Helpful pre written content and useful templates
Products used:
Resume
Date of experience: May 14, 2021
The gentleman on the phone offered me a great deal and was very kind. He was organized and precise. I felt comfortable when I got off the phone with him.
Tip for consumers:
Resumes, and cover letters.
Products used:
Zety
Date of experience: March 11, 2021
Thank you for sharing your experience with us, Kaila, our team prides itself on providing top-notch customer service and your feedback helps us tremendously.
The resume builder itself was great; versatile and many options for what I was looking for. The customer service department was helpful, kind and quick!
Date of experience: September 1, 2020
Thank you, Valerie, for the great feedback about our products and team!
Awsome help to build your resume and cover letter. It helped me a lot! Now I am able to apply for jobs which are onterestin knowing that my resume is superb. Thanks to Zety!
Date of experience: September 5, 2020
You're very welcome, Endre, and thank you for putting your trust in us to build your new resume!
I just finished talking to Jerickson on phone concerning my membership and he was very very polite and helpful. Thank you for resolving my issue. God bless you
Date of experience: December 23, 2020
Thank you, Ebenezer and way to make our day, reviews like yours keep us going.
Amazing customer service from Stephannie. She assisted me with all my issues and addressed all my concerns. Great experience over all. I will recommend zety to friends and family. Thank you
Date of experience: March 11, 2021
Thank you for the awesome feedback, Anup, we rely on input from customers just like you to make our service even better.
MY ACCOUNT WAS CHARGE BECAUSE OF THE AUTO SUBSCRIPTION I DID NOT AVAIL OF IT NO NOTIFICATION WAS SENT THAT THE 14DAYS WAS EXPIRING YET MY ACCOUNT WAS AUTOMATICALLY CHARGE FOR 1MONTH! REFUND MY MONEY OR I WILL FILE COMPLAIN ON THIS! I WILL TELL EVERYONE I KNOW NOT TO USE THIS WEBSITE!
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: June 9, 2023
Hello,
We are very sorry for any inconvenience this situation may have caused and apologize for the misunderstanding. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I called zety for customer srvice help and was given knowledgeable, courteous and prompt customer help. Excellent experience. Recommend to anyone. Hubert was great!
Tip for consumers:
Very user friendly and easy.
Products used:
Resume builder
Date of experience: July 21, 2022
Thank you for your review, EC; glad we were able to help.
How come do my once off purchase become a subscription to monthly bills? I thought I could rely on this organization!
Date of experience: September 9, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I am not able to cancel the subscription, they have overcharged my card. Please stay away from this site.
Date of experience: January 2, 2024
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We would love to assist you with your request. Please send us an email to cs@zety.com with your account details so that we may further assist you.
Like the reviews below, I keep getting monthly charges although I cancelled the account months ago. Avoid this service would be my advice
Tip for consumers:
Many people on Trustpilot and other sites are reporting that they continue to be charged after cancellation of the service. Something seems very off here.
Products used:
CV builder service
Date of experience: May 7, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. We provide multiple options available that include free and paid subscriptions. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
It let me build my resume just fine. When I was about to download it and pay for the service, I got a message saying my payment could not be processed so I called customer service. Was nicely treated but was told that my card didn't have any issues that the issue was that Zety does not serve my country! Totally RIDICULOUS and STUPID. What do people in the USA think? That other countries in the world do not have the right to use their app just because? There are millions of sites from which I could have created and downloaded my resume and for FREE, but I liked the way Zety was building my CV. Obviously this changed my way of thinking when finding out that my country is not included in their services. Oh well! It seems like the creators of such sites have one or two things to fix. I mean, if you people do not care or simply decide some countries are not good enough to use your services say it BEFORE the person takes her or his time building something. It's sooo last century to let someone use the app and then not letting download the resume just because the country is not included!
WHAT A DISSATISFACTION, and DISAPPOINTING experience.
Date of experience: December 11, 2023
Hello,
Your feedback is extremely valuable to us, and we are grateful for your input. It helps us to better understand our members' needs and preferences. Know that we hear you and we are here to help!
Santiago was very kind, good listener and knowledgeable when I spoke with him. He was able to address all my concerns. Thank you Santiago
Date of experience: August 3, 2023
Hello,
Thank you for leaving a five-star shout-out for our agent, Santiago! We will be sure to pass along your positive comments!
Stephannie Calvo from Zety is a very kind and caring person. She has also nice voice. Good luck to her! Best wishes from Switzerland.
Tip for consumers:
To make sure you won't get an unpleasant surprize, before you start creating a CV keep in mind that you won't be able to save it to your device unless you pay the minimum sum of 2.70 $. So there is no free trial at all.
Products used:
CV and cover letter.
Date of experience: May 7, 2021
Thank you so much, Gleb, for taking a moment to recognize Stephanie, for her efforts and willingness to help out our users.
Great service. Clear and fast answers.
Giorgiana definitely went the extra mile for me. Would definitely contact again if I have more questions.
Date of experience: June 25, 2020
Thank you, Jepser, for taking the time to write this review about our agent, Giorgiana, your feedback will help us provide an even better experience for our customers.
Bluffing the user by advertising the free CV creation, once the use is done with all the required steps and try to download the CV system is asking for payment..
Tip for consumers:
Zety need to stop misleading information like "free CV builder"
Products used:
Online CV creator tool
Date of experience: June 5, 2023
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. Feel free to contact cs@zety.com for any other questions. We are here to assist you.
Thank you,
Customer service
Zety.com
She was respectful and didn't waste my time, she recommended the best course of action and only had me for a brief hold
Date of experience: October 14, 2020
Thank you, David, our team is committed to providing excellent service and it’s great to hear we delivered our promise to you!
I team into some confusion with my account and payment and John Allen made everything correct and helped me out. Thank you
Date of experience: June 17, 2021
Thank you, Ashley, for sharing your experience with John, we’ll be sure to pass along your positive comments!
The experience was better than I imagined. A great resouce when looking for your next job. Couldn't be happier with the end product.
Date of experience: October 29, 2021
Thank you, Taneshia, and a way to make our day, reviews like yours keep us going.
They say that its free but when you spend a day making resume then it says that you have to pay dude you said free in description and title
Date of experience: August 2, 2023
Hello,
We are very sorry for the misunderstanding. We would like to take this time to clarify any doubts. Our services are free, but we have some features with premium access; if you try to access those features, a subscription will be required.
To download in plain text format, please click on Download, then click on the drop-down button and select Plain Text (.Txt).
We hope this helps clear any doubts. Feel free to contact cs@zety.com for any other questions. We are here to assist you.
Thank you,
Customer service
Zety.com
Was quick to respond and got me exactly what I needed. Seemed very friendly and eager to help. I hung up satisfied with the outcome
Products used:
Resume builder
Date of experience: February 12, 2022
We appreciate you taking a moment to share your satisfaction with us, CB!
The agent (Jerickson) was very helpful and gave me a good deal. He also answered my questions satisfactorily and processed my request immediately.
Date of experience: November 9, 2020
Thank you, Kolade, for sharing your experience with Jerickson, we’ll be sure to pass along your positive comments!
Marco went above and beyond to ensure all of my concerns were heard and handled. On top of that, he is an absolute joy to talk to :)
Date of experience: August 24, 2020
Thank you for the positive comments, Our team is always here for you, so if there’s anything else we can assist you with, just get in touch.
I very much appreciate you assistance and willingness to work with my situation to meet my needs. He was patient, kind, knowledgeable, and helpful.
Date of experience: July 2, 2020
Thank you for sharing your feedback and for giving us a great rating.
Your online resume builder. Create a perfect resume in 5 minutes, choose the best resume template and go land some jobs! As simple as that!
Since 2016, Zety has helped millions of job seekers worldwide find employment. With a rapidly growing community of more than 40 million readers a year, Zety is arguably the world’s fastest growing career advice website.
Thank you, Karamjeet, we’re thrilled to hear that, John was able to assist you with your request and provide you with excellent service, we’ll be sure to let him know your amazing comments.