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Zety has a rating of 2.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zety most frequently mention credit card, day trial, and monthly subscription problems. Zety ranks 105th among Resume sites.
This company responds to reviews on average within 3 days
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Today i tried to update a few things and at the end i had to pay 2,70. Which was fine until i received an email saying 'Your payment was declined', and at the same time i see the transaction as finished in by bank statements. Not only i could not download the PDF but also got scammed into some kind of subscription.
I called frustrated and defeated and he helped me until the issue was resolved. I am very grateful for his help and patience.
Date of experience: November 30, 2020
Natalia really helped me a lot. She was so patient with me and made an exception so i really appreciated her help. Thanks so much
Date of experience: October 29, 2020
Thank you, Mirette, for letting, Natalia, assist you with your query and for the feedback!
Milo did a great job of walking me through the benefits of the service. Very courteous and represents the company in a good way.
Date of experience: April 2, 2022
Thank you, Andrew, for sharing your experience with Milo, we’ll be sure to pass along your positive comments!
The associate was very helpful and eliminate all my worries, proactively listened my queries and found very ethical
Products used:
resumes
Date of experience: June 11, 2021
Thank you, Mohammad, for your review, glad we were able to help.
Thank you for helping me through the resume process. Thank you for your patience. I am grateful to you.
Date of experience: June 22, 2020
You are very welcome, Joe, and what a way to make our day, reviews like yours keep us going!
Fantastic CS! I could not ask for a better customer service experience. The representative was extremely professional.
Date of experience: July 27, 2020
Thank you, Jacob, for sharing your feedback and rating us with five-stars!
This website has an exceptional customer service, really appreciated! Excellent cv builder.
Easy platform.
Date of experience: June 17, 2020
Thank you, Mohammed, for letting us help you with your inquiry and for your feedback!
She was very helpful and specific. My issue got resolved immediately. Absolutely recommend others to call the customer service for any assistance.
Date of experience: October 19, 2020
Thank you, Saiful for the amazing feedback you gave us, we're always happy to hear it!
Please add section for declaration and signature. Otherwise everything is perfect. Really very useful website.
Date of experience: August 11, 2020
Thank you, Britanney, we’re always open to suggestions on ways we can improve, and thank you for providing us with your feedback.
Really helpful customer service. Helped me a lot to get help on my account. I also had good experience with drafting the cover letter.
Date of experience: June 9, 2021
Thank you for your review, Yash, glad we were able to help.
THIS COMPANY IS A SCAMMING COMPANY AND ANY GOOD REVIEWS ARE FAKE!
I was charged £2.70 for the CV building tool which I paid for a checked via my online banking account. I thought that was all that was needed because I never even knew about a subscription. I never received a single email from ZETY apart from the first email where they gave me a score on my CV. That is all.
But since November 25th 2021, they have been debiting £16.70 from my bank account each month and I have not been aware. I have not been on their website since the first day I used it and I have not received any email communication from them. However, they have been charging me monthly. I only found out because my bank flagged the latest transaction as fraudulent for some reason.
I feel so violated and just traumatised to know that this company have been stealing from me for 18 months.
Please be aware, that while the CV building service may be good, they company draws you into a subscription that you don't know about and they do it so covertly that you may no realise until very long after like me. I actually heck my direct debits each month to check there in nothing coming out that I don't know about, however, ZETY didn't come up because the transaction is classed as 'recurring'... as opposed to direct debit.
I will be taking legal action due to the personal violation I feel from this company. How disingenuous to take such an amount of money from a an account when they aren't aware. Very sneaky and fraudulent.
Tip for consumers:
AVOID at all costs
Products used:
CV Builder
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: April 11, 2023
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We would love to help you with your refund request. Please look for a message from us asking for your account information. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
He was open to what I was saying and took it and fixed everything. I'll be back with zety as soon as I can.
Date of experience: October 9, 2023
Hello,
Thank you for leaving a five-star shout-out for our agent, Israel!
Kenneth Mora was amazong, did everything really quickly and solved my problem without any inconvenience!
Products used:
CV maker
Date of experience: October 23, 2021
Thank you, Isabel, so much for taking a moment to recognize Kenneth, for his efforts and willingness to help out our users.
I created a resume and application to a job, 2 hours later they hired me. Thank you
Date of experience: October 5, 2023
Wow!
Congratulations on your new job! We are so happy to hear we were able to help. We wish you great success!
She was really helpful and nice. I was happy to get help from her^0^
Date of experience: August 31, 2023
Wow,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Tanner guided me through making a new account and went above and beyond and was extremely helpful!
Date of experience: March 15, 2021
Thank you, we're always here to help whenever you might need us, Carlton!
This is so good site, Lots of resume examples are available.
Date of experience: July 11, 2023
Hello,
Thank you for your review. Glad we were able to help!
Your online resume builder. Create a perfect resume in 5 minutes, choose the best resume template and go land some jobs! As simple as that!
Since 2016, Zety has helped millions of job seekers worldwide find employment. With a rapidly growing community of more than 40 million readers a year, Zety is arguably the world’s fastest growing career advice website.
Thank you, Rochelle, we're always here to help whenever you might need us.