Zety

There's no way that I can cancel the subscription by myself and I call my bank. Now I have to change my bank details. I Had to order a new credit card and individually inform all my associates and clients. Nightmare! There is no possibility for unsubscribing. And their advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me 25 eur instead and did that three times, With my stolen 75 eur I wish your boss to buy medicines for his children!

I was very disappointed to find out a subscription I thought was cancelled had been charging me all year on a monthly basis. I tried to explain to the refund department that I wasn't aware I was being charged and urged them to consider the last time I logged in (which was in 2021) to refund me the entire year of 2022 (to date). They refunded me 2/9 months I was being charged. Very poor customer service, make sure you cancel your subscription with this sketchy company.

I used Zety to update and reformat my resume and generate a cover letter for a job fair. The resume score tool was very useful in helping me recognize weak areas and choose more effective wording. I got hired! Thank you, Zety.

Jackie was very helpful when I called the customer service line. She explained what was included in my purchase as well as offered me options if I chose to reconsider leaving. 10/10 was an excellent interaction and service

Zety CV's advertised price of $5.75 per month turned out to be misleading. After my trial ended, they charged me $23 instead. Their customer support was slow and unhelpful, offering no explanation or resolution. This deceptive pricing and lack of transparency wasted my time and money. I strongly advise against using Zety CV and suggest exploring alternatives with better business practices.

I've had good experiences having Zety's resume builder. It's prompts and templates are applicable to many job fields. I've used it to jobs in education and well as sales. It may be less beneficial for fields of study such as professional psychology jobs. Certain jobs are so specific on formatting that they may not work as easily with the beautiful template choices from Zety. Ive been able to create and save several resumes and cover letters that stand out among other candidates. I'll be back! Maria made canceling for now very easy and gave me options for changing my plan if I wanted to still keep zety.

In the name of full disclosure, Zety and I parted ways. Not over anything lacking in their platform. I just didn't need a resume software anymore.

I will say that even from a product standpoint, their platform is top notch.

What really pushed this rating to a 5 star was the impeccable customer service they provided.

The rep I worked with, and I feel horrible now because delivered what unfortunately tends to be rarity in today's business tendencies. The gentleman gave me his name but I was in motion without a pen when he gave it so I forgot it, but he's a true value to an already impressive organization with tons of value.

Keep it up Zety! Great job!

Absolutely terrible customer service and technical support. I have been paying $6.99 USD for months now and recently I can't download any of my resumes as an error message pops up stating that I need to "renew my plan". I have all receipts available to show I've paid my monthly subscription fee. Zety's response… "we'll give you 12 hours of free premium service so you can download your resumes". This does nothing as I can't even access the premium site, again the same message pops up, nor does it fix the issue I'm having with this Classic site. Close to 10 (or more) e-mails have been sent to support and every one of their responses has been automated with a "we'll respond within 24-48 hours" and "we have escalated your issue". Two weeks later and still nothing! My resumes are being held "hostage". I'm very dissatisfied in their level of professionalism along with technical knowledge of their own product. Very, very frustrating. I would not recommend them.

I've just had a conversation with Rick who not only met my concerns about my membership but he also helped me to get the most from it and went above and beyond to keep my business. Now that's customer service personafied!

Hello

For more than 8 months now, you have been trying to STALL me again!

You debited me for 34 months without MY AGREEMENT.
You've paid me back 24 months.
You continue to give me automatic replies either by email or on Trustpilot.
You insist that I have a problem with my bank (Daniel H) = FALSE
You're telling me that you're not going to pay me back the missing 10 months (Isabela Ingert)
That just goes to show how ORGANISED you are and how good YOU are at communicating!

So that we can get this Mexican soap opera over with - pay back the missing €234.50 and we'll move on to something else! Make good resolutions for 2024!

Thanks in advance,
Alessandro

They've kept my card details without my consent, although I requested to delete them, and then they've stolen the money from my account. I hoped that it's just a misunderstanding, and emailed them expecting them to apologize and give the money back like any adequate company would. They did not. I've reported it, and hopefully, they will face the consequences, but the money is gone. I've talked to several people, and apparently, they do that all the time: that's how they earn. DON'T deal with them if you don't want to become a victim of fraud. This is a scam.

I LOVE ZETY! Not only because of the wonderful products and benefits of using it as a resource to enhance my resume but also for people like Mr. Ricardo Serrano who took the time to fully explain the use of every tab on the dashboard! He even offered me a discount on my monthly subscription! He should be the one making commercials for your business!
Again, no other service ranks as number one like Zety!

Wow! Finished my first resume on Zety. Had a download issue and called them. Not only did James remove the download barrier, he took pride in MY resume and offered to clean it up per the algorithm that wasn't quite at 100%! I I said yes. James did a great job servicing me way beyond the reason for my call. Thank you!

I recently called about account details and was able to speak to a friendly representative who really did everything he could to help. I truly appreciated it! He was also able to solve my problem so that's an added bonus! Thank you again for your help!

I was cancelling my subscription and Carlos made sure to highlight all of the features of Zety that would be worth staying as a customer. He nearly made me change my mind! He was very polite, helpful and professional and does his job well. Nice work, Charlie, and thank you(=

Steve patiently listed my concerns and suggested me best option in choosing the right thing, and also explained everything to make me understand how other options work and whats the best thing to opt, i really appreciate his time and insights.
THanks a lot

This morning I had a helpful chat with the customer service rep named, Isela. She helped me figure out my subscription cost and even gave me a helpful discount for my next month, along with more information on Zety's job searching tools. Super sweet and helpful.

I made the mistake of not cancelling my free trial on time and was charged with the original subscription sum. The chat with Customer service was extremely convenient and helpful. They immediately arranged my refund and offered me a special offer for a limited time. I appreciate their swift response and professional approach towards the issue. I also recommend Zety as a top choice for building resumes.

It's a scam! They will charge you for subscription which you did not want or authorize without providing any bill or invoice. It's not possible to cancel the subscription on their website and nobody picks the phone when you want to call their customer service. I will demand a full refund and if it's not granted I will take legal actions.

I would like to give a big shout out to Stephanie Arias for providing quick resolution for the issue i was facing.
She was very kind enough to listen to my issues and provide a fix.
She just made my day as i was running late to submit the resume and she helped me out to get it downloaded on time. Thank a ton again...

Really helped me to get my issue solved. He was so co-operative and helpful. Really nice experience and I wish that Juan only helps me every time and others too. He is a nice, wonderful, co-operative guy. God Bless Him!

I worked with a VERY kind and patient woman. She spent as long as it took me to understand what I was trying to do because I don't understand very much about working on computers. After spending time with her, I feel support in looking for a job.

Quickly got the job done of canceling my subscription and was very responsive on my request. Offered me (politely) to go for other options moving forward but at the time I just didn't need the service. Lovely costumer service representative.