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Zety has a rating of 2.4 stars from 171 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zety most frequently mention credit card, day trial, and monthly subscription problems. Zety ranks 105th among Resume sites.
This company responds to reviews on average within 3 days
Thank you, helped me make a CV within 10 min including 13 years of experience and a detailed description of all the information that are needed for every job title.
Today i tried to update a few things and at the end i had to pay 2,70. Which was fine until i received an email saying 'Your payment was declined', and at the same time i see the transaction as finished in by bank statements. Not only i could not download the PDF but also got scammed into some kind of subscription.
I was about to cancel my subscription but Kristina Garay advice me that it has other features that may help me find a job so she refunded the money to my account and gave me a cheaper subscription for 1 month so she was very helpful and understanding.
Date of experience: September 1, 2020
Today I came across advisor Sebastian.
He not only helped me with what I needed, but really impressed by his politeness. He understood that I wanted something really urgently and I have been trying since 5 days now.
Sebastian took this chat so positvely and guided me, helped me and moved me.
I really would like to give 100/100 to zety to have such a nice and kind person.
Please give him hike in salary as he truly deserves it
Seby, you are a tru star homie
Date of experience: August 22, 2020
Way to make our day, Gaurav, reviews like yours keep us going. We strive to make our customers happy and we take your feedback to heart
I've been having trouble navigating my account, but one phone call to the customer service was more than enough to solve my problems, the representatives are helful and very understanding, i'll definetly come back to the platefrom in the future.
Date of experience: November 14, 2021
We appreciate you taking a moment to share your satisfaction with us, Ali!
They ask you to pay for test period, then save your card details and charge money for monthly subscription without your knowledge! Never use this service!
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 20, 2022
Hello,
We are very alarmed to know that you feel this way and are certainly prepared to change the experience you had with us. We would like to take this time to clarify any doubts. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought, we also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
There 14-days trial that I have paid for RM9.95. Now today, 8th August 2023, my bank account has been deducted RM 98.50. I thought that they will send me an email or inform me about the charges that they will do to me like 3 days before or a week before the charge. Now I need my money back, RM 98.50, and I wanted to cancel my subscription. Please I NEED MY MONEY BACK!
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: August 8, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
I needed a quick résumé, and this website was able to provide me with what I needed. I was able to fill in the blanks with my information. It even asked the types of questions that I needed... et voilà. I got both jobs!
Date of experience: September 7, 2021
Thank you for the awesome review, Phillip, and for letting us know that you landed a job, that’s terrific news!
Jorge was able to help me resolve my issue in a very knowledgeable and personalized way. He exceeded my expectations. I thoroughly enjoyed my interaction with him.
Thanks, Jorge!
Tip for consumers:
Speak to a representative directly if experiencing account or signing-up issues. The representative I dealt with was willing and able to think outside the box to reach a resolution.
Products used:
Resume-builder
Date of experience: March 23, 2021
Thank you, Cristina, for sharing your feedback and rating us with five-stars!
I was billed a total of $213.30 for 9 months after my $2.70 for a 14-day trial period expired without realizing it. Zety did not notify me or send me any e-receipts for each time they billed, nor did they notify me that the service had automatically renewed. I discovered this by checking my card activity on the bank application and discovering unusual charges that spanned from 25/03/2023 to 4/11/2023. So, on November 4,2023, I wrote to customer support requesting a full refund for each month they had billed me and asked them to remove my billing information from their website because there was no activity on my account. It is impossible to remove your current billing information once you have submitted it on the website unless you add a new card for them to scam you. In addition, I contacted Zety via Facebook Messenger, and the social media team advised me to write an email to their customer service or submit a form on Zety and expect a response within 48 hours. Nobody has contacted me or responded to my email as of today. I have to call my bank to disable my card and issue me a new one. I believed I was the only one who had a terrible experience that couldn't be resolved. But I notice a lot of people on here are having the same issues. The customer care representative who responds to each review here merely defends themselves and does not actually solve anything. So, don't use Zety. Do not enter your credit card information on their website.
Stealing your money without your knowledge is their business model.
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 8, 2023
Hello,
Thank you for bringing this to our attention, and we apologize for the negative experience. We take our customers' feedback very seriously. Know that we hear you, and we are here to help.
Please know it is not our intention for our members to feel deceived in any way. It is for this reason that we offer all disclosures of initial payment once you select the downloads option. In order to avoid any misunderstanding, the subscription information is provided before, during, and after the subscription is bought in your welcoming email.
We have refunded you for the subscription as a sign of goodwill! Your card deletion request has been escalated. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Good CV service, only thing I'd add a seperate work experience to past employment as for many graduates employment doesn't link to the industry you are applying for, as it's often summer work etc
Excellent customer service, Jose was very quick and helpful
Date of experience: March 2, 2021
Thank you, Joe, we truly appreciate your feedback, happy customers make our days brighter.
I am unable to cancel my subscription. Sent several mails and messages but no responce.
The cancel button is frozen. Every month money is looted from my account.
Suggest not to fall into it.
Date of experience: March 2, 2022
Our apologies for any inconvenience that this may have caused, Kamalesh, however, we would like to take this opportunity to clarify some information regarding our products and services.
To explain, when users sign up for our 14-day trial offer, we're very transparent in disclosing all of the subscription policy in several areas starting from our sales page where our plans are displayed continuing to the payment confirmation page and finally on your payment confirmation email as well.
As for the cancellation, we offer multiple ways for all our users to process their cancellations by simply sending us an email to cs@zety.com it is very important to include the full name of the account holder and the Account ID or email address used to create an account, we also provide the option via phone using the link https://zety.com/contact just pick the country-specific toll-free support number and give us a call, lastly, you can process your own cancellation from your account by accessing your account Settings, then Subscription and Cancel.
We hope that this helps and if you need help in the future, please do not hesitate to contact us directly, as we'll be very happy to assist you personally with anything you need.
Contact Us: https://zety.com/contact
Rick S deserves more than five stars! He was very personable, attentive, and caring. He took the time to listen to my concerns and provided an optimal solution that worked best for my budget.
Date of experience: August 26, 2021
Thank you, Oneika, our team is committed to providing excellent service and it’s great to hear we delivered our promise to you!
After using their résumé tools which worked OK, I canceled my account online but they continue to charge me for an additional three months they would not refund. Shop elsewhere!
Tip for consumers:
Shop elsewhere
Products used:
Résumé builder
Date of experience: August 5, 2022
We’re very sorry if this caused inconvenience for you; we'd like to take this chance to explain that if you did not receive a cancellation confirmation email, that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation, the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
Contact our Customer Service Team at your earliest convenience, and they will be more than happy to review this for you.
Contact Us: https://zety.com/contact
I loved the way my resume turned out, and when I had an issue, customer service made it a quick and easy fix. Super efficient and very helpful overall.
Date of experience: March 19, 2021
Thank you for your review, glad we were able to help, Madison!
Robert was the best customer service help I have had in a long time. Kind, efficient - EXCELLENT. Took care of business without delay. Thank you Robert!
Tip for consumers:
Very easy and user friendly to quickly get together your resume, cv, cover letter and many other documents to apply for work.
Products used:
Resume builder and it was great!
Date of experience: June 27, 2022
Thank you, Edwin, for letting, Robert, assist you with your query and for the feedback!
Sneaky charges, biggest red flag. Tried the 14 day trial, woke up to a charge on my card, what for? Zety didn't even try to give me a receipt in my email.
Date of experience: December 18, 2022
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you and deleted your account. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Nicky not sure if the correct spelling from Dominican Republic took the time to listen and hear the client's problem.Her service and support has been 5 stars.
Thank you and God Bless
Mr D.Naidoo
Date of experience: October 10, 2023
Hello,
Thank you! We are thrilled to hear that our agent was able to assist you with your request and provide you with excellent service. We will be sure to let them know your amazing comments.
Great tool for the CV creation, but I made it 4 stars due to the delay of the refund process, when you apply for the trial subscription after few days, Zety will fund you automatically for the next subscription.
Date of experience: June 28, 2023
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our 14-day trial auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
You deducted $23 from my visa card without my approval. I cannot cancel the subscription. The button is just an image and is not activated. I demand an immediate refund.
Tip for consumers:
No
Products used:
Resume
Date of experience: November 4, 2023
Hello,
We are sorry to hear that you haven't had a smooth cancelation process. We would like to take this time to clarify any doubts.
To cancel your subscription, follow these steps from the Settings menu:
1. Choose "Cancel Subscription."
2. Scroll down the page until you see the option "Yes, Cancel My Account."
3. Before clicking the cancellation button, make sure to select the check mark indicating, "I understand I will lose access to my saved resumes and cover letter but still want to cancel."
4. Once you've checked the box, you'll be able to click the cancellation button without any problems.
Please note that the cancellation will not go through if you don't click on the checkmark.
We hope this clears any doubts! We were able to locate your account and provide you with a refund. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
If your opinion of us has improved based on your Customer Service experience, we would love it if you would consider revising your comments and rating of us. It would make a huge difference for us and would help us continue providing A+ Customer Service for our customers.
Thank you for your time!
Leslie P. Was very helpful in walking me through the features to help with formatting and even how much work experience to include. She was not rushed and very professional!
Date of experience: September 9, 2020
Thank you, Vinson, for the detailed feedback and for leaving a five-star shout-out for our agent, Leslie!
I like the website and the template to build my resume with, don't get me wrong but I don't need this service all the time throughout the year so I wanted to cancel my subscription. "They," tell you just go under your account in your settings and cancel it. Easy right? Well, that button is a dead button that leads you nowhere, you can even see it in the source code on your accounts page. Wasn't very happy with that but whatever, there's a customer service line. Oh, that didn't work either?! Shocker. The final resort was email and they sent me a confirmation email saying it was canceled but the best part was... they never canceled it! They are still charging me 23.70 a month for a service that "they said" was canceled 3 months ago. Yup, oh, did I say I got a confirmation email saying that it was also canceled so they made me think I wasn't going to be billed again? I'll just say that again then. Oh, and you can't see your billing history on your account since that button is also a dead button according to the source code. I've been through this pain so I hope someone else learns to not use this service.
Tip for consumers:
Just don't, once they have your card they will hold it like its a pile of gold and forget about you
* Zety attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 23, 2022
Hello,
We are genuinely sorry for any confusion. We would like to take the opportunity to explain the reason for the recurring charges coming from Zety.com. Our basic access allows you to create and download a plain text version using our examples and tips; however, if you would like to download, print, or email a professionally formatted version of your new document using our copyrighted templates in a PDF or Word format, you will need to subscribe first for a small fee that provides you a 14-day trial—the same auto-renews to our monthly access until you decide that it has met your expectations and proceed to cancel your subscription.
In order to avoid any misunderstanding, this information is provided before, during, and after the subscription is bought. We also provide this information in the welcoming email sent during the purchase.
We have refunded you the requested amount. Please expect a private message from cs@zety.com with a solution. We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Michael was patient with me. Introduced me to even better packages. Offered to give me either a 50 percent discount or extend the month's subscription to a year. Which is what I wanted
Date of experience: December 27, 2020
Thank you, Tom, for leaving a five-star shout-out for our agent, Michael!
Was overcharged and my review was deleted through trustpilot. Charged me $3, then charged me $24 for a canceled subscription. Didn't even use their services
Tip for consumers:
Read fine print
Products used:
None of it
Date of experience: June 28, 2022
We’re very sorry if this caused inconvenience for you, we'd like to take this chance to explain that if you did not receive a cancellation confirmation email that means that your account was never actually canceled or that something might have happened during the whole process.
Once any user processes a cancellation the system automatically generates an email with all of your cancelation information for future references if necessary. That being said, our team would love to review your account interaction to see if there's any history of a cancellation attempt.
At your earliest convenience, contact our Customer Service Team and they will be more than happy to review this for you.
Contact Us: https://zety.com/contact
This website do not provide any button to cancel the subscription on your own. You wont receive any email for the renewal and you even forget you ever subscribed to it.
Date of experience: July 4, 2023
Hello,
We are sorry to hear that you haven't had a smooth cancelation process and will be happy to assist you with your refund request. Please expect a private message from us requesting the needed information to locate your account and investigate further. We look forward to hearing from you soon.
We are certainly committed to changing your mind about us and ensuring that you receive the excellent customer service we pride ourselves on.
Thank you for your time!
Customer Service Team
Zety.com
Kimberly Sandi was extremely friendly, helpful, and personable. She was efficient and thoughtful when answering my questions. I really appreciate her help and the information she provided!
Products used:
Resume builder
Date of experience: March 25, 2021
Thank you so much, Carlie, for taking a moment to recognize Kimberly for her efforts and willingness to help out our users.
I called the customer service and got to talk with Jackie, she was friendly and professionally solved my inquiries. Thanks, Jackie. And I hope I wrote her name correctly. :)
Date of experience: August 14, 2020
Thank you, Kay, for the amazing feedback about, Jackie, our team is always here for you, so if there’s anything else we can assist you with, just get in touch.
Your online resume builder. Create a perfect resume in 5 minutes, choose the best resume template and go land some jobs! As simple as that!
Since 2016, Zety has helped millions of job seekers worldwide find employment. With a rapidly growing community of more than 40 million readers a year, Zety is arguably the world’s fastest growing career advice website.
Thank you, Priscilla, for sharing your experience with us, we are always committed to providing excellent service and it’s great to hear we delivered our promise to you. If you need further help, let us know!