Z Gallerie

Their items look stunning and glamorous. After you purchase, you'll get confirmation of your order, you'll pay exorbitant $$ for shipping (my stupidity because I wanted it!) but then you'll hear nothing more. When you call, they'll not be able to track it once it goes to the shipper and then tell you it will be 3-6 weeks! AND once you get a hunch something is off, you'll find this site and decide you should cancel. But, then it'll be toooo late. Your only options given will be to 1) refuse the item at delivery, or 2) return the item (at your cost). Of course, you're speaking to someone who likely doesn't even live in this country! What has happened to our retail system? Sooo pissed and I haven't even received my item yet! I'll update and hoping I have a better experience.

I ordered a new bedding set 2 weeks ago. It cost $40 for shipping. Where is it? I have called twice and they have said both times that it is in quality control!?! Really? Is someone sleeping on it to test for comfort? Just send my bedding, that you already charged me for or, refund me!

I am very disappointed of how Zgallerie conduct its business with the delivery. I have purchased a merchandise since October last year, until now, I can't get my stuffs deliver to my adress. I was told by customer service due to distance it would take times
For the delivery to reach my destination because I leave far in Jersey. What kind of nonsense is that. I want to know whether they are scamming people or not. I was told my items were shipped a month ago,

Ordered 6 Kendall custom chairs in August. When they were delivered in November one chair was very badly stained. I refused delivery and was told Z Gallerie would replace it and I should have it by January. In December I received notification of bankruptcy. When I called I was told that I would still receive the replacement chair. It's April no chair and they got my money!

Z Gallerie is the worst furniture you could possibly invest in. Manufactured with the cheapest materials and just poor customer service! Save yourself the headache and mental anguish dealing with this company! The stores all went out of business for a reason. They sent me a poorly assembled bed. Then said they would wave the shipping charges for my next purchase then when I decided on another purchase they claimed I'd have to pay for shipping because no notes were ever added to my account! The customer service agent Ronny needs to learn what customer service actually is he hung up on me and then passed the call to somebody else when I called right back! BUYER BEWARE …..

Well to begin with. I have shopped here for a long time, and I have a lot of furniture from here but lately it's been a mess. I bought a new bedroom set for my mom and it's all mirror to begin with. It came scratched, and when I called, they wanted to give me $150 in return instead of fixing the problem. I've had the furniture for not very long at all and now the end table. The centerpiece of the mirror door is all rusted. The bedroom set never gets used. It's been in my mom's room since I bought it. My mom is 91 years old, and no kids, so the bedroom set is in same condition as when we bought it. All of a sudden rusted spot showed up on it. Now I think it's fair to get it fixed from them no cost or to get it repaired or exchanged.We paid a lot of money for this set. It's not cheap. Should be good quality and should be replaced.

SCAMMER ALERT! Bought a couch from these $#*!s and now I'm out $1700. Have been waiting for my couch since September 2023 (it is currently end of March 2024). They finally let me cancel my order after months of being backordered and they refuse to even let you know. The only reason I found out it was "backordered" is because I emailed to ask. It's like they think I'm going to forget I'm waiting for a piece of furniture. After they finally let me cancel I asked when I should expect the refund to my credit card and now they keep saying "sorry no refund store credit only." The best part is I have yet receive any information about my store credit. How do you tell me I have a store credit and then don't give me a number or id with the credit number so I could use it? Not that I even want it, I want a full refund. They give you the run around constantly. Used to be a luxury brand and now are completely scamming people. I hope Amex can resolve the issue. The people are Z Gallerie are complete scumbags!

They won't take my Gift Card that still has $100 on it. If they're not going to honor them, they should at least refund the money still on them. This is plain and simple stealing from the consumers. It's no wonder your stores are out of business.

First let me say that I've tried everything to resolve my issue directly with Z Gallerie and have failed. I even emailed "*******@zgallerie.com" just now only to have my email kicked back to me saying my message was blocked! It didn't contain any attachments either.

All I want is a prorated refund for the warranty I purchased for my dining chairs. I was assured at the time of purchase I could cancel at any time for a prorated refund. I've spent a stupid amount of time trying to get this done. I've called and emailed both Extend (the warranty company) and Z Gallerie only to have each of them deny responsibility and point me to the other one.

Every time I've called Z Gallerie either a person never answers - even after waiting 15 minutes or I'm on hold for way too long. Today after I finally got someone on the phone and explained it all, I was put on hold for over 11 minutes so I hung up to try to find another solution.

Emailing customer service is useless too. First they denied being able to cancel it then said it was cancelled and I would get a refund in 7-10 business days. That was over a month ago. The same person keeps sending me back to Extend who doesn't even have my payment information.

I've dealt with dozens of customer services over the years and this is one of the very worst.

I spent a lot of money on a sofa chair and ottoman, I have had it less than a year and the fabric has bobbled and doesn't keep to shape the fabric absorbed clothing dies. Now the sofa springs are creaking when sat on, I am 115 pounds so there is no reason that my sofa should have broken springs. The sales man in the store said it was a durable fabric and easy to clean this is not the case. I purchased insurance for 3 year of cover and the company doesn't honor the cover and claims it's my fault. I am so upset and frustrated, I spent so much money on a sofa to be broken 8 months later. I will never purchase another thing from this store. I advise anyone wanting to buy a sofa to put your money in a company that cares about their customers and what they are selling. Take your money elsewhere.

Very shady practice. My light fixture was supposed to arrive on January 2nd. When it didn't, I called and waited for an hour on the phone but eventually hung up because I couldn't get through to a service rep. I checked the status of my order and it still said waiting fulfillment and the delivery date updated to the 6th. I needed the light fixture while the electrician was at my home. I sent them an email to cancel. The customer service rep confirmed receipt and came back shortly after to tell me that the order couldn't be cancelled because it had already shipped. I didn't receive a shipping email until the next day. Just super shady and almost sickening that this type of business model exists.

Buyer beware! Furniture is complete junk. I ordered furniture in September. Got two white pieces. A tall chest and a long dresser. After putting items on the long short dresser black lines or streaks were formed. These streaks are very difficult to come off. Most leave some form of a line even after washing. I reached out and they are doing nothing claiming the return policy is 30 days. It was only 90 days. A $1,500 dress should last more than 3 months. My ikea furniture lasted longer. Save your money. I went back to leave a review to see they don't have an option for reviews. Never again. I thought I was being smart not buying from wayfair and splurging on nice furniture. Big mistake.

I placed an order on October 10,2023, with an expected delivery date of October 19,2023. However, on October 15, I discovered that my order was still awaiting fulfillment. After contacting customer support, I learned that the item is on back order, and the new estimated delivery is early December. This came as a disappointment, especially since the item is coming from India, causing the delay.

I wish this information had been disclosed upfront, as I purchased the item as a gift for a friend. If I had known about the back order, I would have reconsidered my purchase. The customer representative acknowledged that this lack of disclosure is a common concern and apologized for the inconvenience. Feeling a bit deceived and frustrated, I've decided not to shop with Z Gallery again.

Additionally, I've tried contacting corporate offices, but am constantly being brought to the automated system with no human to direct me to the proper department. What is going on with this company?

I've literally been on hold for customer service for more than an hour. Interestingly, when you call to place a new order you are immediately connected. They make it impossible for you to return anything. After this experience I will not be shopping here again. They are the WORST.

It appears that this company doesn't have good logistics and organization. I ordered an item that I really needed within a week, I paid extra $100 for express/expedited shipping and here I am 5 days later and so many calls to their customer support center with no shipping confirmation email. It's very frustrating to keep being told that my items are going to ship out anytime soon and haven't. I don't need the items unless they get here in time for my event, I requested for the cancellation of the order today and I was told that it was not possible to cancel either, it's very disappointing. I never experienced anything like this with other companies. Definitely never shopping from there again.

We ordered custom couches and were given an 8-10 week window. They took 7 months to arrive! When they did they were scratched and the material looks damaged and cheap! Warranty person was scheduled he arrived 8 hours late only to tell me he doesn't have time to work on them. This company has become a reseller of cheap goods! Don't buy large items from them.

I am a regular customer at Z Gallerie and brought most of my items online. I always love the quality of their items so it is one of my preferred site to shop. I recently purchased the Leopardo figure in gold and it arrived broken, It was in styrofoam but I knew something was wrong immediately when I picked up the box because I heard the sound of small pieces shifting inside. I called customer service and Karla processed my exchange. I received fast responses and had a confirmation email on its resolution within 30 minutes of calling. I am very impress with how Karla appreciated my business and took care in processing my claim. I will definitely continue to be a loyal customer at Z Gallerie.

We had some dear friends buy us an expensive gift certificate for our wedding. These people are hardworking, hourly wage employees who were extremely kind and generous to us. When I went to try to redeem the gift certificate, there's a toll-free number you are asked to call. When you ask about gift certificates, you are told they are no longer being honored. That's stealing from customers, plain and simple. So disappointed there's not more we can do.

From Z gallerie I ordered a white Verona couch from them and it came all dirty and ripped.I returned it the same day with delivery team after so many emails
And phone calls I have got same answer Delivery team is working on your order and they will call in 1 to 2 business days which they never called don't know when they will respond can't buy from anywhere else
Since they are not refunding our money.so frustrating.
Will never buy anything from them

Their ads are the most annoying that I have seen. You try to exit [X] and it goes to another screen. Then back and forth several times. Is everything as BAD? NO? Customer Service? Somebody has probably tried to complain about their ads. Maybe TOO BUSY with people trying to complain about their products, etc.?

After receiving a broken end table, several emails (that promised a phone call back in 1-2 days each time), several phone calls (one with a dog barking in the background on the other line so obviously speaking to someone working at home) and a promise to send me a return label to return the broken item I have received nothing but a $283 bill for my item. Terrible, terrible customer service.

They carry nice items and I've purchased many many times, however I can't get past the ridiculous shipping fees. For several pillows and some random decor items they want $99 for shipping. If you order an entire sofa and bedroom set it's only $100 more. How can small soft items be nearly as much as an entire furniture set. It's really unfair. I also hate their inaccurate shipping time frames, I ordered a coffee table in November and it's February without it being delivered still. It estimated 6-9 weeks. Their customer service won't do anything and your only choice is not buy the items or keep waiting and paying insane shipping fees. I do however appreciate their loyalty program that gives you credit back for future purchases but I'd definitely buy a lot more with free shipping.

I am not usually the person who would leave a review but Maggy's extra ordinary customer service definitely made me do so! Maggy was indeed very helpful, knowledgeable and super polite. She really made the experience of shopping with Z gallerie very smooth and enjoyable.