Z Gallerie

This cough was 3200$ and i sit only couple of hours on it and the cussion looks like 10 years old already, i want to return but Z Gallerie want 800$ restocking fee, verry bad service dont buy there cheap funiture for a big price.

I purchased my entire living room set from Z Gallerie in late 2019. Were delivered in February 2020 as they were custom. Come Dec 2022, had a guest over my house, she sat down on my loveseat only for the sofa to break right down the middle. I take very good care of my furniture, no pets, kids are older, they are very well taken care. No stains, rips or knicks of any kind. Spoke to customer service rep and a was sent to Elevations Dept, who said they could not repair or replace and it is out of their 1 year warranty. Extremely upset they couldn't offer a repair or replacement as sofa is only 2 years old! Don't waste your money! Spent over $1500 for ONE loveseat. Will be reaching out to Consumer Affairs! They claim "100% customer satisfaction", it's a bunch of BULL. Buy your furniture from Costco, they do stand behind their 100% customer satisfaction and will accept their defective furniture!

I ordered a vase on 07/01 and as of 07/15, I don't even have a tracking number nor do I know when my order would be shipped. I have called Customer service numerous times and even asked to speak with a supervisor only to be told the same thing. "We are sorry your order has been delayed blah! Blah! Blah!" This is the second time I have ordered this vase from Zgallerie with the same experience, and it sure is my last time. I am taking my business elsewhere!

I think they are going out of business, so do not buy from them! I have purchased from Z Gallerie so many times and love them until now. I will preface this to say I am in Washington and the closest store is in California. I have ordered couch swatches twice in the last 3 months, nothing. Keep in mind where the nearest store is so it's my only option. I sent in a message November 23 and no reply so I messaged again on the 29th again, nothing. I then called on the 8th, waited on hold for over an hour just to be told they are running behind and there is no way to track my request. I finally get an email reply today and they say they will not be fulfilling swatch request and please go to a store! Whaaaaaat?

I made a purchase on May 30,2021 and was given a 12 week delivery date. It is now week 18 and no definite delivery date. Whenever you contact customer service, you get an apology and a speech about the item being a custom item. Never received any notification that the item was delayed. Lousy customer service.

I love visiting Zgallerie to check out their framed art and canvass painting offerings. Great variety and unique designs. I recently purchased some art online for an executive suite at our new office. The order was easy to place, and the art was shipped in great condition very quickly. I was nervous to spend a couple hundred dollars online for a triptych painting I couldn't physically see in person, but when it arrived, I was pleasantly surprised with the quality and the condition - looked just like the photo online. I would recommend purchasing online from this company, and look forward to shopping with them again. Thanks Zgallerie!

George was so helpful, professional and took the time to explain my next steps. He even call me back for a follow up of my next steps and provided technical assistance. I am happy with the service he provided for me. George thank you again!

Do NOT purchase from Z Gallerie. They deliver faulty products, make you pay for warranty coverage, and do not stand by when it was told it's a manufacturer defect. They give you the runaround. Read from the script and do not offer any refund or help. Do NOT purchase from them!

We purchased a couch from Z Gallerie back in April. At the time the wait was around 12-14 weeks. After waiting the 14 weeks I contacted Z Gallerie as the couch had not arrived. They quickly got back to me and gave me a new ETA on the couch. No problem, everyone's having trouble right now.

The couch was delivered about a week before it was supposed to be, which was great. The fabric was as expected and the couch was great with the exception of the mismatched legs. Half of the couch had metal legs, half had wooden. I contacted Z Gallerie to get this resolved and Fernando Hernandez quickly got back with me and sent me the appropriate legs. All I had to do was unscrew the old ones and screw the new ones in.

Overall the process was a little stressful and annoying, but Z Gallerie's customer service was quick and responsive and ultimately we are happy with our purchase.

I ordered a bed June 2023 and the bed was delivered in September 2023 broken. The delivery company Tuscany advised me to take the broken bed while I wait for a new one and Z-Gallerie coated it as me refusing the bed for no reason. The second bed arrived December without hardware. The delivery company Tuscany said they would come back once the hardware arrived and that they didn't know how long it would take. I called Z Gallerie today and they are telling me I can't get no hardware because I didn't call 7-10 days from when the bed was delivered back in December. I told them I didn't have my hardware and can I get my hardware delivered with white glove service that I paid for. I spoke with Ricardo and Diana today and nothing was resolved but that they can't help me and I'm stuck with a bed that's not put together. A $2500 with no hardware. Richardo came up with all the reasons that it was my fault instead of fining reasons to resolve my issue. Both reps had the worse customer service I have ever received in my lifetime. If you are a smart individual, I wouldn't shop at this store at all.

I recently received an order of eight items from Z Gallerie. All of the items in my purchase were in good shape and packed well in one box without any damage to anything I had ordered. The largest item, a table lamp was my second purchase of the same lamp. The two lamps will look great on my bedroom nightstands. My salesperson on the phone was Elias and he was great to work with. He was very patient and professional with this old man. I will miss our Z store in Colorado!

THIS COMPANY IS CHEATING PEOPLE! On 6/7/2023 we Purchased a Sofa from Z Gallery store for $3,807.84 In September, they sent the wrong sofa. We immediately went to the store, where salesperson Chelsy made a call to corporate, and told us that we had the option to hold on to this sofa ( since we had given away our previous sofa the day before the delivery), and that the correct sofa would be sent tby November 2023.

In November, we were told December! In December, we were told January! In January we were told Feb! In Feb, we were told MAYBE April! At that point, my wife and I called, and told them that we were tired of being strung along, and that we wanted to cancel our order, and get our money back, and that we would order a sofa from another store. We were told that as soon as they picked up the sofa, we would get our money refunded to our credit card! I went ahead, and ordered another sofa from another store where, obviously, I had to pay upfront. I was ok with that, since I was told numerous times that I would be refunded by Z Gallery!

They picked up the sofa last week. I emailed them today to check on the status of my $3800 refund. This afternoon, an employee named Fernando Hernandez replied to me telling me that because the did a restructuring bankruptcy back in October, they can only give me a store Credit!

This is completely shady, and underhanded, as I was ALWAYS told, all the way to Feb 2024, that I could get my money refunded. All the conversations are recorded on their end, where we asked several times if we would get our money back.

This is not $38, or even $380, but almost $4000 that this company, who is still in business online, is refusing to refund me!

My wife really liked the style of the sofa, and was willing to be patient. Had we been told before Oct, that there was a slight chance that this could happen, we would have cancelled our order... they strung us along, and waited until the sofa was in their possession to tell me this today

I wanted to order two sofas during the 20 percent sale and I was not sure about the color. The sales manager Carolina was amazing! She sent me the swatches so fast and she honored the sale price even though the sale had ended before I would get my swatches. She followed up with me and made sure everything was taken care of properly. She was so professional and helpful! Love Z gallerie and how awesome their team is!

I ordered wine glasses from this site over 2 weeks ago for a christmas party and have yet to get a shipping notice. And I can't cancel my order. I should have just ordered from Amazon and had 2 day shipping.

The worst in the market in matters of online orders on two occasions I have ordered and in several months it does not arrive and if it arrives it is the product with problems. It is a pity such a nice store and that the shipment is useless

The color of the sectional we ordered based on the online pictures wasn't even close to the color we received-so we returned it and was charged a 25% "restocking" fee.
I had another order which was to be delivered after the first sectional-but cancelled the order before it was delivered due to the discrepancy above-and was still charged a 25% fee!

Outrageous!

I guess I should have checked the reviews before ordering from this poorly rated scam store.

I made a purchase on October 20,2021. I received a call on October 22,2021 from Francisco in sales saying there was an error in their system and that they could not honor the price. The transaction went through and they charged my account. I asked for Corporate telephone number. I was placed on hold, then he hung up. Shortly afterwards, Francisco emails me saying thanks for calling to cancel your order. This guy is a liar, if they lie…they'll steal. I never cancelled my order. I believe he is the person that made the mistake and was doing damage control and did not want the corporate office to find out. I made a complaint with the Federal Trade Commission. I am hoping they will investigate ZGallerie for bad business practices.

I ordered 2 wall sconces almost a month ago, they should have already been delivered. Messages to customer service have gone unanswered … wondering if a gallerie is a scam company

I ordered 4 rugs from ZGallerie, and I immediately saw that there was a 20% promo code for first time orders. I called immediately to request the price adjustment and was told that a ticket would be opened and after a 3-4 day wait, I'd learn if the code would be applied. I then received 3-5 marketing emails PER DAY, VIP codes, decor sale promo codes, and I called and emailed Z Gallerie and to my frustration they denied the promo code discount without any explanation. I tried to cancel the order, and they would not allow me to cancel it either. To return, I have to pay for return shipping and a 25% restocking fee. I am completely frustrated and dissatisfied and still cannot believe a simple matter has resulted in such a hassle. Go elsewhere!

The White leather sectional from z gallerie is now bright yellow except for two pieces. $4,000+ couch now yellow. Very nasty. And zgallerie only honors the year warranty if the frame is broke. It turned yellow four months into owning it, and a year later they are just giving me this news. The warranty liturally only covers the frame. Not the fabric. Buy your couch elsewhere. Awful experience.

I bought $500 bar stools each. The manager at Zgallerie ordered it wrong. It arrives 7 months later and they are bar height not counter height! I call customer service 5 times, each over an hour weight and they refuse to exchange them for the right height I need! They are the worst store and worst customer service for crappy quality furniture! Never shop there! They are awful!

I bought a 1000 dollar chair which broke within a year and half. HORRIBLE QUALITY. Wayfair furniture lasts longer than this.

I once also made a return here and the only refunded me half my money. I had to call and stay on hold for HOURS just to get the rest of the return. They essentially just tried to steal my money and were hoping i didn't notice.

NEVER shopping here again.

Employee brazingly side swiped me driving at a local mall while crossing the street to a restaurant. Employee didn't want to deal with the police who were right there as he stated he hated cops he then proceeded to call security on me while I was trying to indentify this unlawful unsafe driver. Today's date is October 15th please review the mall camera footage to confirm. He then entered the Z galleries tacitly and started to give me the finger like a tough guy. I hope his facility has cameras too. This guy is not an employee a two star establishment can afford.