Z Gallerie

My light fixture was missing the main ingredients, the wiring. Sonia handled everything for me and even offered to meet me at a neutral site (I live in Newnan) to get my exchange to me as soon as possible. I like the way she pleasantly handled this situation. The only reason that i did not give it 5 stars is because this situation is still on going. When it is complete... 5 stars.

I bought a sofa and a "ready to ship" ottoman from the website. Due to a glitch on their own website they charged me twice for the same order and only realized when this when two ottomans showed up. Called them and the first rep had zero clue. I was transfered to their "resolution department." he guy proceeded to tell me the ready to ship ottoman was a custom order and I cannot return. After much arguing he said I need to pay a 25% restocking fee on the second ottomam that was ordered to THEIR WEBSITES GLITCH! He also has told me he cannot reach their manufacturer to cancel the sofa that isnt even supposed to attive until July! They are 100% scammers in my opinion.
I am now guessing two sofas are going to show up on my doorstep. They do not even deserve one star. I have contacted an attorney at this point for customer fraud.

Z Gallérie is horrible and should be put out of business! I ordered a dining table in September of 2021 and still have no received it. Now the shipping company has had it for the last 5 months and Z Gallérie would not let them deliver it until I paid an additional $450 for storage when I didn't even know they had the table. They said if I didn't pay I would be charged a 25% restocking fee, plus another shipping charge to send it back (I already paid $350 for shipping), and still pay the storage fees. It is a holdup and is dirty business. Now I have paid the $450 and they still can't give me a date of delivery. It is criminal!

Maggy in sales was very helpful in placing a swatch order. I had ordered online but apparently it hadn't gone thru. She was also able to extend the sales price of the chairs I want since I didn't have the swatches in time. Appreciate the great customer service!

I ordered a sectional and they delivered a sofa. They wanted to charge me a 25% restocking fee for their mistake. Customer service kept saying they had to email the Manager of the store first. They supposedly cannot call to confirm anything. The manager finally got the email and said he replied not to charge ime and then they said he had said to charge. Again they said they had to confirm with the manager who said he did not receive an email. I contacted my credit company as a I had gone back and forth for weeks trying to deal with this company with no result. I will also report them to the Better Business Department..

Sold a lemon. I purchased a couch in late 2020, which didn't arrive until summer 2021. I was sold a five year warranty from an employee with Z that provided Z Gallerie pamphlets, emails, and calls that stated that it had five coverage, and included that they would be responsible for covering lemons. With covid and life I noticed fibers coming out everywhere all over a dark blue couch. Fast forward less than 2 1/2 years. I reported the issue, neither the warranty I purchased from Direct Buy and the promise that Z Gallerie is being honored. Even after a tech was sent and reported that it was caused by a manufacturing defect. This was over 2,000 dollars, and I am not going to be given what was promised according to their paperwork. DO NOT trust this company or their expect quality. #ZGallerie #buyerbeware

Zero customer service. They never answer the phone or respond to inquiries. Low quality as well. They shipped 2 orders of the same product and 1 order I never received. Run dont walk.

I ordered and paid for my furniture on 12/5/2020. I received several calls and emails about adding insurance to my furniture (that I don't have) I called 3/10/2021 for a status update. I have told that my order is pushed out to mid to late May and that isn't guaranteed. I asked why wasn't notified I was told they don't have a system that to notify customers. I asked about canceling my order I was told I can't cancel my order. I'm out a few thousand dollars and without furniture.

After writing this review, I am heading right over to the BBB. ZGallerie keeps pushing my production and delivery date back. I purchased the Stella couch on April 24,2023 and was originally told I would receive my items July 2-24,2023. Now they changed the date without a reason to August 29-September 2,2023z What company does this? I am done and I am going to work with my credit card to get my money back from these scammers. They can keep their couch.

I have been a long time Z Gallerie customer, I'm an interior designer and am saddened to see their physical stores dissapear. Unfortunately, with this last purchase, this will most likely mark the end of my relationship with Z Gallerie. I ordered a small order- side tables, accent piece and a floral arrangement. On the website, it stated, in stock and ready to ship in 3-5 days. Well, it's now 22 days later. Each time I login, the shipping date is magically changed. Today, it says a Dec. 4 delivery date, and this is the fourth change. I filled out two "support tickets" through their system, and get a generic email that will someone will get back to me. Nobody does. I've tried calling three times, and waited on hold 30 minutes, and the line disconnects right at thirty minutes. Prior to that, the message says your call will be answered in the order received- no estimated wait time, nothing. Meanwhile, my card has been charged, it's been almost a month, and I've got nothing. I needed these items in time for Thanksgiving, which passed. No I doubt they'll even be here by Christmas. I don't see how they will stay in business with this atrocious lack of customer service. Add to that, now you can't see the merchandise in a store, and there is a 25% restocking fee plus shipping costs if something doesn't work out the way you expected. Their days are numbered.

I placed an order online that would not have reached me in time for my event. After calling the Atlanta store I spoke with DaRRell Sims, Customer Service. He informed me he had all but 4 of the items. I told him I would be driving 4 hours to get to his store to pick up the items for my event on the next day. DaRRell met me at the door, greeted me with a smile and assured me that all of my items were pulled and ready to be rung up, he even assisted me in purchasing additional items that I needed for my event. His customer service was EXCEPTIONAL! My experience with all the team members in the Atlanta store was excellent. Thank you DaRRell Sims & team!

We have been waiting for our couch for almost a YEAR! Yes, a YEAR. I will never ever ever shop with them again. They don't reply to emails and I have been on hold the last 3 times for over 30 min, where I have to hang up.
WE ARE FRUSTRATED beyond.
Stay away from z galleries!

I paid for this couch in February that was supposed to arrive in May. Then delayed to June July & now I'm told August-September. This is completely unacceptable‼. I spoke to the store mananger in Millenia Orlando Florida & she said we will give you 15% off but only after you get the couch. Lol. BS. The couch is no paw on sale for $700 less as well. It's stated on their ads theyhave the couch in stock. Unbelievable‼.
The customer service was supposed to have someone call me back but never received a call. My credit card cimpamy had to get involved. Worse nightmare ever. I've always shopped at ZGallerie but will never return to their store again. I have. Purchased furniture at many places over the years & have never experienced such a mess.

Beyond frustrated

I ordered the Sophia table for my Birthday they said it would take 4-6 weeks for delivery I was contacted to say the table was in already in less than 2weeks so I was excited So the table come no white glove delivery finger prints all over the table and then the table was damaged. They told me it would be a discount on the table because it was my first order lies lies and lies. Now try Birthday dinner is not going to happen... I have contacted them table will not be in until mid may... they gave me a damaged table that was returned... no apologies no offer of gift card for your nconvenience I will not be ordering from them again... they are about money not customer service... shame on them... so disappointed

In July0021, I ordered a complete living room set of furniture. One lamp made in the USA came within a couple of weeks. The other items (10 altogether) were delivered in March, 2022. One item, a floor item costing $599.00 was NOT delivered. The company refuses to believe that I do NOT have the lamp. They say I do. I would NEVER lie about a shipment. BEWARE of this furniture company. I can't afford to pay $599.00 and not receive the item. THEY have a faulty shipping company. NOT HONEST! MARY

That's company has great products but they fail when trying to get them to customers. Prices online are more expensive than actual in store? If u live near one on in don't order online.

I only give them 1 star because I cannot buy zero. I bought a chandelier from them on April 22,2020. May 1,2020, I still had not received notice that the item shipped. I noticed at that time that the item was now on sale for $150.00 less than I bought it for. I filled in their customer service request form, called and called (no one was answering the phones and the voicemail was full) and sent multiple emails. My chandelier arrived (and I realized I could have bought it directly from the manufacturer for $275 dollars less than I paid at Zgallerie). Zgallerie FINALLY responded to my emails and answered the phone 12 days after my initial inquiries and refuse to give me a price adjustment because the item is no longer on sale. I asked to speak to a manager. There are not any available, HORRIBLE COMPANY!

I ordered something from this company back in Dec 2020 and never got billed until July 2021 when they double billed me for 2 of the same order and then only set me 1 1/2 of the 2 orders. Then denied me credit back for the extra items. I couldn't even return because half was never delivered. WORST customer service in the world! DO NOT BUY FROM THEM! Tried to get money back through my bank in a dispute and they sent FAKE records of me purchasing the same items twice within a minute of each other, how could I even put that many things in my cart that fast. Obviously it was an error on their part with the order being 6 months old! So horrible, they blocked my refund through my bank as well. WORST COMPANY EVER!

I bought two items at a store in New Jersey. I was told it would arrive in 2 weeks. After two weeks I decided to give them a call. I was told one of the items was on backorder so I asked them to deliver the other item which was a bed I had ordered for my daughter. The representative said we will need to charge another shipping fee for the second item or we have to wait two more months. I insisted and requested to forward the message to whoever was in charge. After two days, I called again to find out the status of my order. Guess what... my order was canceled while there was no credit back on my credit card. I requested to speak to a supervisor who was basically a waste of my time... In the short story, they don't care about customer satisfaction. I won't buy from them again

I ordered a furniture item in May that was to be delivered in August. When August came and went, I reached out for an update since the site gave none at all and only says "awaiting fulfillment." I was then told it would be September, which came and went, then told October, which came and went, then told November, which...you guessed it...came and went. Still no delivery and I'm only ever given these "updates" if I reach out to them myself. I was even told the item is "now on a truck getting ready to ship from our warehouse mid to late november". When November passed and I asked for another update, I was told early-mid Dec. They are just constantly estimating shipping to be whatever the next soonest time frame is... and the fact that my furniture is apparently just sitting on a truck after I literally paid hundreds of dollars in shipping... wtf? Just go out of business already if you can't function properly. Reading reviews on here about how so many people got their items finally but they were damaged, and the company literally won't do anything about it, refuses to do refunds...WHAT IN THE WORLD. Definitely not purchasing from here again. I shopped other "high-end" furniture stores and the experience was far superior to z-gallerie. I can't believe how horrible the service for how expensive everything is. Insane.

The fact they thought this was okay to ship out is shocking. Paint chipping and stained. Customer service was so help and even hung up on me after being on hold.

After a very long time finally I was able to get a refund back it was Up hill Battelle customer service at Z gallery is horrible they treat customer very badly I will never shop or set my foot at Z Gallery.
No one call you back No one do nothing and if you don't have time a lot of time you will lose your money.

DO NOT ORDER FROM THIS COMPANY UNLESS YOU LIVE NEAR THEIR SHOWROOM. YOU CANNOT RETURN MERCHANDISE WITHOUT PAYING A HEFTY SHIPPING FEE. I HAD TO KEEP WHAT I PURCHASED WHICH WAS NOT AS DESCRIBED AND YET IT WOULD HAVE COST ME MORE TO RETURN IT THAN WHAT I PAID FOR IT. GOOD LUCK AND FINGERS CROSSED WHEN YOU BUY SOMETHING