Z Gallerie

I am a regular customer at Z Gallerie and brought most of my items online. I always love the quality of their items so it is one of my preferred site to shop. I recently purchased the Leopardo figure in gold and it arrived broken, It was in styrofoam but I knew something was wrong immediately when I picked up the box because I heard the sound of small pieces shifting inside. I called customer service and Karla processed my exchange. I received fast responses and had a confirmation email on its resolution within 30 minutes of calling. I am very impress with how Karla appreciated my business and took care in processing my claim. I will definitely continue to be a loyal customer at Z Gallerie.

This place has ads on every platform to oder from. They don't tell you that it takes at least 3 to 4 months to get your items. I have been calling them and you can't get no one on the phone to get answers. At this point I don't know if I'm getting my money or my order. I will tell everyone that is on my platform not to oder from this company. They haven't even sent an email yo say anything. I'm getting a lawyer if I don't here from them by Christmas. At this point it is going on 4 months. Never ever again.

I do not recommend purchasing from this store. The furniture is not only expensive but also of poor quality. I waited months for my sofa to arrive, and within just three weeks of minimal use, it's already making noises. I regret not reading reviews beforehand and won't be shopping here again. Despite a low 1.5-star rating, it seems the company has not taken steps to improve its products or customer experience.

Furniture quality is poor. Customer service team and escalations department are even worse. The prices are comparable to that of West Elm or Pottery Barn and looks nice online, but beware if your items are damaged in delivery, they will NOT repair. Do yourself a favor and buy somewhere that actually cares if their products are damaged. I purchased an extendable table and it was delivered with a broken latch, like cut off with a sharp metal edge that could be dangerous with small children. Not to mention all the scratches. Escalations department says it's normal. This has been going for months. Pretty sure this department is only one person. If I could give zero stars I would.

I am not usually the person who would leave a review but Maggy's extra ordinary customer service definitely made me do so! Maggy was indeed very helpful, knowledgeable and super polite. She really made the experience of shopping with Z gallerie very smooth and enjoyable.

Prepare for them to keep your money after a purchase. The customer service agent has very little English, they will not send a return label even for a damaged good, and the most rude incompetent management I've ever seen. It is no wonder their brick and mortar stores have closed.

I ordered a sofa set for more than $8500 since December 2022 but still receive delaying notification even now is September 2023. It should have arrived on March 2023 but NO, what I got was 6 delay emails from them. I went to the showroom once every months (about 5 months) so the manager had to contact the shipping department manager and the shipping department manager said the sofa would arrive between Mid Late August. Guess what … it's still delaying month by month until now. Lost my trust in Zgalleries.

We bought several pieces to be shipped to our home in New Jersey, from Florida. Three months later, knowing it was on back order, it finally arrived. All for work shift very poorly, and subsequently 04 arrived broken. I called, and someone said just throw them out we will refund you. Three months later, I have still not gotten a refund, and now, due to covered, I cannot get in touch with anyone at the store. Add insult to injury, I read they just filed for bankruptcy. Terrible customer service. Beautiful stuff in the store, but not worth it. Do not shop here!

I ordered some decor on June 13th and it still hasn't arrived or shipped. Well, I don't know if it has shipped because when I go to track my order there is no information presented anymore but I have not received an email confirming shipping. They have already charged my card so I will be requesting a refund if the order doesn't come in the next 2 weeks. The original time estimate was 4-6 weeks and it's been well over 6 weeks now without even shipping.

I like their products but their service and shipping times are terrible.

I contacted Z Gallerie one day after their absurd 14 day return period had passed and they refused to take back drapery panels I had purchased. It's not as if these were on clearance and the company no longer sells them. They are in perfectly saleable condition. I was willing to take a merchandise credit but they refused even that. I will never buy anything from them again. My review is actually zero stars but apparently we're not allowed to give that rating.

I'm never ordering online from Z Gallerie again. I made an order in September, and it shipped about a month later. To the wrong address. FedEx took a picture of the parcel at the wrong door. Customer service reordered it for me I and received a confirmation email saying that I would get a replacement order in mid-late October (no tracking number, though). About a week into November, I called in to check on the status since I still didn't get my package. Apparently Z Gallerie canceled my replacement because of a lack of information on their end? This was news to me, because no one even told me. I requested a refund because I'm not rewarding that kind of behavior with my money. Do better.

I purchased a sofa 6 years ago it is only used for 6 months of a year, it has completely worn out and is in the trash, as for the 2 chairs that are 3 years old the leather has cracked and look horrible. They are completely not interested their furniture is complete rubbish looks beautiful but go somewhere else

We ordered a dinning table and a six chairs, and were given an 4-8 week window back in Mid-Sep 2021. They said will arrive Mid to end of October of 2021, today is end of January 2022 and after lots of phone call they sent me an email that will be deliver Mid-April 2022 which I still don't trust that.
Terrible promises, and customer service. Beautiful stuff in the store, but not worth it. Do not shop here!

Ordered some Merchandise, actually order was in the many thousands. Turns out one of the items was out of stock though it stated "ready to ship". They held the entire order meaning they planned on shipping entire order together when the out of stock item was in stock in several months.

Ordered several other items which showed ready to ship. Never received confirmation or a receipt so I called and was informed again this was an outside vendor, would take more than 4 weeks to receive and no ship date could be confirmed.

This is basically a company that looks for anyway to take your money.

Whom ever the CEO should be fired immediately as well as the entire mid management. I would never recommend using this company to anyone and that is sad because they actually have decent merchandise, its just you cannot get it.

I ordered a dinning room table with a warranty and white glove delivery service. Unfortunately, after the delivery guys brought the table up (high rise), unpacked it, assembled it, we discovered it was defective. The delivery guys advised me on my options and said they would wait as I called Z gallerie for assistance. I became quite frustrated because I was transfered to 3 people, hung up on, and transfered more. Finally, I reached the home delivery agent Fernando H. Who was extremely helpful. He was honest, clear, and quick because I was late for a meeting having waited nearly 40 minutes trying to get through customer service. Fernando knew exactly how to handle the problem and continued the communication over email for several weeks after the return to ensure I was fully refunded.

I ordered two sets of champagne flutes, which I absolutely love. The stem on one of the flutes arrived broken. I contacted the Z Gallerie customer service and immediately got a response. They replaced my broken champagne flute at no charge, and the matter was resolved within a week. Karla was helping me throughout the process and was more than helpful and left the lines of communication open throughout while the claim was being processed.

Our order came wrong and damaged twice, charged 3 shipping orders, color of couch wrong. Sent 2 left facing pieces, no Right facing piece. Salesperson ordered wrong side to recline. Customer service wanted to charge extra to correct after 9 months! Still not correct, wrong color!

I needed copies of orders for my divorce lawyers. The divorce has already been hard on me because I'm married to an abusive person and Jorge helped me a lot by providing what I needed for my attorneys. Jorge also wished me well and helped put my mind at ease. I really appreciate his time and the conversation that we had. He is a true asset to your organization. Thank you. Elizabeth Brown.

My wife bought the wrong size bedding, a queen set instead of a king set. We were slightly out of the return window. I called and asked if they could make an exception as the sheets have been unused. We were also willing to buy two sets of the king size. No dice, tough cookies was their response. Look elsewhere

My experience with Z Gallerie has been a real nightmare. As I posted previously in another post, I started my order with Z Gallerie back in early November 2022. No one acts as if they know whats going with my order, but they appear as if they want to really help, but nothing gets resolved. They constantly are pushing back my delivery date without giving me any reason why. Today I received another push back on my order last month they told me late August now they pushed it back to late September lol...lol...Sometimes you have to laugh to keep from crying...Just Say No to Z Gallerie.

I do not recommend shopping at Z Gallerie. Items take longer than estimated to arrive, they do not provide shipping updates, they send the wrong items and customer service personnel give incorrect information. I still have outstanding furniture to receive and with one order the customer service personnel assured me that there would not be any charges associated with an order cancellation and currently the company is insisting I pay a 25% restocking fee and incur delivery fees for items that were not delivered. I do not recommend Z Gallerie.

After days of trying to make a purchase to no avail, Ronnie was able to assist and help me complete my order and make adjustments to my purchase so I could get the full benefits of the sale. Persistence paid off here! I'm so happy and excited about my masterpiece. Beauty and Butterflies. Thanks Ronnie & Juliana you Rock

This entire experience was so stressful. I have never encountered such bad customer service and mis-information. This was so disappointing from a store that represents itself as high end. The only positive interaction was at the very end when trying to process a credit with an amazing customer service rep named Liliana G. She did what she promised to do and actually dug into our case and did her job. She was exceptional and I am very lucky I finally got her as a representative.