Z Gallerie has a rating of 1.5 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Z Gallerie most frequently mention customer service, delivery date, and credit card problems. Z Gallerie ranks 713th among Furniture sites.
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I am a regular customer at Z Gallerie and brought most of my items online. I always love the quality of their items so it is one of my preferred site to shop. I recently purchased the Leopardo figure in gold and it arrived broken, It was in styrofoam but I knew something was wrong immediately when I picked up the box because I heard the sound of small pieces shifting inside. I called customer service and Karla processed my exchange. I received fast responses and had a confirmation email on its resolution within 30 minutes of calling. I am very impress with how Karla appreciated my business and took care in processing my claim. I will definitely continue to be a loyal customer at Z Gallerie.
How do I give this miserable company 0 stars? If you want a terrible experience just dare to purchase anything from Z Gallerie. We had a dresser delivered damaged on three separate occasions. They now owe my wife and I money but refuse to settle. You can call their so called help desk only to get a person who acts like they care. They are clearly coached to get you off the phone while promising to get back to you with some sort of resolution. It's nothing but empty promises. Do not order anything from this company.
How do I give this miserable company 0 stars? If you want a terrible experience just dare to purchase anything from Z Gallerie. We had a dresser delivered damaged on three separate occasions. They now owe my wife and I money but refuse to settle. You can call their so called help desk only to get a person who acts like they care. They are clearly coached to get you off the phone while promising to get back to you with some sort of resolution. It's nothing but empty promises. Do not order anything from this company.
Their items look stunning and glamorous. After you purchase, you'll get confirmation of your order, you'll pay exorbitant $$ for shipping (my stupidity because I wanted it!) but then you'll hear nothing more. When you call, they'll not be able to track it once it goes to the shipper and then tell you it will be 3-6 weeks! AND once you get a hunch something is off, you'll find this site and decide you should cancel. But, then it'll be toooo late. Your only options given will be to 1) refuse the item at delivery, or 2) return the item (at your cost). Of course, you're speaking to someone who likely doesn't even live in this country! What has happened to our retail system? Sooo pissed and I haven't even received my item yet! I'll update and hoping I have a better experience.
I ordered a new bedding set 2 weeks ago. It cost $40 for shipping. Where is it? I have called twice and they have said both times that it is in quality control!?! Really? Is someone sleeping on it to test for comfort? Just send my bedding, that you already charged me for or, refund me!
I am very disappointed of how Zgallerie conduct its business with the delivery. I have purchased a merchandise since October last year, until now, I can't get my stuffs deliver to my adress. I was told by customer service due to distance it would take times
For the delivery to reach my destination because I leave far in Jersey. What kind of nonsense is that. I want to know whether they are scamming people or not. I was told my items were shipped a month ago,
Tip for consumers:
Poor delivery service
Products used:
N:A
Ordered 6 Kendall custom chairs in August. When they were delivered in November one chair was very badly stained. I refused delivery and was told Z Gallerie would replace it and I should have it by January. In December I received notification of bankruptcy. When I called I was told that I would still receive the replacement chair. It's April no chair and they got my money!
Hello Terry. I apologize for the delay and inconvenience regarding your Kendall custom chair order. We appreciate your patience and feedback. Could you please send your contact information to yourvoice@zgallerie.com so we can assist you promptly with the status of your replacement chair? Thank you for your understanding. Adria G.
Z Gallerie is the worst furniture you could possibly invest in. Manufactured with the cheapest materials and just poor customer service! Save yourself the headache and mental anguish dealing with this company! The stores all went out of business for a reason. They sent me a poorly assembled bed. Then said they would wave the shipping charges for my next purchase then when I decided on another purchase they claimed I'd have to pay for shipping because no notes were ever added to my account! The customer service agent Ronny needs to learn what customer service actually is he hung up on me and then passed the call to somebody else when I called right back! BUYER BEWARE …..
Tip for consumers:
I decided to keep it because it would take to long to receive a new one . My brother was able to salvage what I received. He drilled holes on the headboard and stretched the fabric and stapled the fabric down. They said they would give me a credit for delivery on my next purchase. Well I decided to try to order again and they somehow managed to say they didn’t have a record of me getting credit for a free delivery for my next purchase. They are a B/S Co. don’t do business with them…..
Products used:
Bed was a special order took forever to receive once received it wasn’t even made properly! The fabric was coming off the base. Holes were never drilled for the rails to attach.
Hello Mj M. We sincerely apologize for any inconvenience and frustration this situation has caused you. Your feedback is invaluable to us as we continuously strive to improve our products and services. To better assist you and address your concerns, could you please send us an email with your order information at yourvoice@zgallerie.com? This will allow us to thoroughly review your case. Once again, we apologize for the inconvenience and thank you for bringing this matter to our attention. Adria G.
Well to begin with. I have shopped here for a long time, and I have a lot of furniture from here but lately it's been a mess. I bought a new bedroom set for my mom and it's all mirror to begin with. It came scratched, and when I called, they wanted to give me $150 in return instead of fixing the problem. I've had the furniture for not very long at all and now the end table. The centerpiece of the mirror door is all rusted. The bedroom set never gets used. It's been in my mom's room since I bought it. My mom is 91 years old, and no kids, so the bedroom set is in same condition as when we bought it. All of a sudden rusted spot showed up on it. Now I think it's fair to get it fixed from them no cost or to get it repaired or exchanged.We paid a lot of money for this set. It's not cheap. Should be good quality and should be replaced.
Tip for consumers:
I been ripped off because they can’t replace or fix my dresser or end tables.
Products used:
Bad company it’s not there for customers only for themselves. Once product bought it’s no longer important. You pay you loose.
Hello Julia. We sincerely apologize for the inconvenience and disappointment you've experienced with your recent purchase. To assist you further, could you please provide us with your order information via email at yourvoice@zgallerie.com? This will enable us to thoroughly review your case and determine the best course of action to rectify the situation. Once again, we apologize for any inconvenience this has caused, and we appreciate your patience and understanding as we work towards a resolution. Adria G.
SCAMMER ALERT! Bought a couch from these $#*!s and now I'm out $1700. Have been waiting for my couch since September 2023 (it is currently end of March 2024). They finally let me cancel my order after months of being backordered and they refuse to even let you know. The only reason I found out it was "backordered" is because I emailed to ask. It's like they think I'm going to forget I'm waiting for a piece of furniture. After they finally let me cancel I asked when I should expect the refund to my credit card and now they keep saying "sorry no refund store credit only." The best part is I have yet receive any information about my store credit. How do you tell me I have a store credit and then don't give me a number or id with the credit number so I could use it? Not that I even want it, I want a full refund. They give you the run around constantly. Used to be a luxury brand and now are completely scamming people. I hope Amex can resolve the issue. The people are Z Gallerie are complete scumbags!
Hello Karina. Thank you for sharing your feedback. We sincerely apologize for the frustration and inconvenience you've experienced. We take your concerns seriously and would like to assist you promptly. Please send us an email with your order details at yourvoice@zgallerie.com so we can investigate and resolve this matter for you. Our team is committed to providing a satisfactory resolution. Thank you for your patience and understanding.Adria G.
They won't take my Gift Card that still has $100 on it. If they're not going to honor them, they should at least refund the money still on them. This is plain and simple stealing from the consumers. It's no wonder your stores are out of business.
Good afternoon Veronica. We sincerely apologize for any inconvenience you may have experienced with our recent changes in store operations. As we transition to an online commerce platform, we understand the importance of clear communication and want to express our regret for any confusion. Unfortunately, as of November 30th, we are no longer able to accept gift cards in our stores or over the phone. We made extensive efforts to communicate this transition through our website, social media channels, and over the phone to ensure our valued customers were informed well in advance. We truly appreciate your understanding during this time of change. If you have any further questions or concerns, please feel free to reach out to our customer support team. Adria G.
First let me say that I've tried everything to resolve my issue directly with Z Gallerie and have failed. I even emailed "*******@zgallerie.com" just now only to have my email kicked back to me saying my message was blocked! It didn't contain any attachments either.
All I want is a prorated refund for the warranty I purchased for my dining chairs. I was assured at the time of purchase I could cancel at any time for a prorated refund. I've spent a stupid amount of time trying to get this done. I've called and emailed both Extend (the warranty company) and Z Gallerie only to have each of them deny responsibility and point me to the other one.
Every time I've called Z Gallerie either a person never answers - even after waiting 15 minutes or I'm on hold for way too long. Today after I finally got someone on the phone and explained it all, I was put on hold for over 11 minutes so I hung up to try to find another solution.
Emailing customer service is useless too. First they denied being able to cancel it then said it was cancelled and I would get a refund in 7-10 business days. That was over a month ago. The same person keeps sending me back to Extend who doesn't even have my payment information.
I've dealt with dozens of customer services over the years and this is one of the very worst.
Hello Michele.We sincerely apologize for the frustration and inconvenience you've experienced while attempting to resolve the issue with your dining chair warranty. Your feedback is invaluable to us, and we regret that your interactions with our customer service team and Extend have fallen short of expectations. To assist you further, we kindly ask that you modify your review and leave your order number. This will enable us to thoroughly review your case and follow up with you. We apologize for any difficulty you encountered while attempting to contact us and assure you that we are dedicated to improving our communication channels to better serve you and our valued customers. Adria G.
I spent a lot of money on a sofa chair and ottoman, I have had it less than a year and the fabric has bobbled and doesn't keep to shape the fabric absorbed clothing dies. Now the sofa springs are creaking when sat on, I am 115 pounds so there is no reason that my sofa should have broken springs. The sales man in the store said it was a durable fabric and easy to clean this is not the case. I purchased insurance for 3 year of cover and the company doesn't honor the cover and claims it's my fault. I am so upset and frustrated, I spent so much money on a sofa to be broken 8 months later. I will never purchase another thing from this store. I advise anyone wanting to buy a sofa to put your money in a company that cares about their customers and what they are selling. Take your money elsewhere.
Tip for consumers:
I waiting 5 months for my sofa to be delivered and it’s so poorly made to be in such a state 8 months later. So disappointed.
Good afternoon Jade. Thank you for taking the time to share your experience with Z Gallerie, we apologize for the quality of your sofa chair and ottoman, we always strive to keep our customers happy with the service and products, and we apologize that we've not met your expectations this time. Could you please share your order number or phone number associated with your account at yourvoice@zgallerie.com? I am happy to review your case and follow up with you via email. Adria G
Very shady practice. My light fixture was supposed to arrive on January 2nd. When it didn't, I called and waited for an hour on the phone but eventually hung up because I couldn't get through to a service rep. I checked the status of my order and it still said waiting fulfillment and the delivery date updated to the 6th. I needed the light fixture while the electrician was at my home. I sent them an email to cancel. The customer service rep confirmed receipt and came back shortly after to tell me that the order couldn't be cancelled because it had already shipped. I didn't receive a shipping email until the next day. Just super shady and almost sickening that this type of business model exists.
Good afternoon Anh, we apologize for the lack of updates regarding the status of your order and the service provided when you requested a cancellation. To follow-up via email with you, would you mind editing your review and leaving your order number? I am more than happy to assist you. Adria G.
Buyer beware! Furniture is complete junk. I ordered furniture in September. Got two white pieces. A tall chest and a long dresser. After putting items on the long short dresser black lines or streaks were formed. These streaks are very difficult to come off. Most leave some form of a line even after washing. I reached out and they are doing nothing claiming the return policy is 30 days. It was only 90 days. A $1,500 dress should last more than 3 months. My ikea furniture lasted longer. Save your money. I went back to leave a review to see they don't have an option for reviews. Never again. I thought I was being smart not buying from wayfair and splurging on nice furniture. Big mistake.
Tip for consumers:
Stay away. Furniture is crap.
Products used:
I bought two dressers.
Hello Stacy. We sincerely apologize for the challenges you've faced with our furniture. We try to be transparent about our 30-day warranty on furniture pieces. Regrettably, we cannot process claims beyond this period. For furniture repairs, we recommend www.furnituremedic.com, an independent company. We appreciate your feedback. Once again, we apologize for the inconvenience you faced and appreciate your understanding. If you have any further concerns or questions, please contact our customer service team, who will be more than happy to assist you. Adria G.
I placed an order on October 10,2023, with an expected delivery date of October 19,2023. However, on October 15, I discovered that my order was still awaiting fulfillment. After contacting customer support, I learned that the item is on back order, and the new estimated delivery is early December. This came as a disappointment, especially since the item is coming from India, causing the delay.
I wish this information had been disclosed upfront, as I purchased the item as a gift for a friend. If I had known about the back order, I would have reconsidered my purchase. The customer representative acknowledged that this lack of disclosure is a common concern and apologized for the inconvenience. Feeling a bit deceived and frustrated, I've decided not to shop with Z Gallery again.
Additionally, I've tried contacting corporate offices, but am constantly being brought to the automated system with no human to direct me to the proper department. What is going on with this company?
Tip for consumers:
Apparently, the biggest complaint about the company, according to the customer service rep I spoke to, is the lack of disclosure when purchasing an item. If the item is on backorder, they don't disclose it upon purchase. The item I purchased was to arrive 9 days after I placed the order. When I saw it was still in fulfillment, I called them and was told the item was now on backorder and I won't receive it until "early December". Lack of communication and disclosure on their part.
Products used:
Haven't received the product yet.
Good afternoon Ms. Cassie. We genuinely appreciate your feedback and understand the frustration caused by the unexpected delay and lack of upfront disclosure regarding the backorder status. We are truly sorry for any inconvenience this has caused, especially given that the item was intended as a gift for your friend. We acknowledge the importance of transparent communication in such matters, and we regret that we fell short of meeting your expectations in this regard. To address your concerns, we have sent you a direct message via Instagram detailing the options available to you concerning the status of your order. We want to make things right and are committed to resolving any questions or doubts you may have. Your satisfaction is our priority, and we are here to assist you in any way possible. Regarding the difficulty you faced in reaching our corporate offices, we sincerely apologize for the frustration this has caused. We are actively working to improve our communication channels to ensure that our valued customers, like yourself, have a seamless experience when seeking assistance. Your feedback is invaluable in highlighting areas for improvement, and we assure you that steps are being taken to address this issue promptly. Once again, we apologize for the inconvenience you've faced and appreciate your understanding. If you have any further questions or concerns, please do not hesitate to reach out to us directly via Instagram or any other preferred channel. Adria G.
I've literally been on hold for customer service for more than an hour. Interestingly, when you call to place a new order you are immediately connected. They make it impossible for you to return anything. After this experience I will not be shopping here again. They are the WORST.
Good afternoon Ms. Christine. We apologize for the overall experience with your return request and the hold time over the phone. Would you please update your review and leave your order number, I am more than happy to follow up with you via email. Adria G.
It appears that this company doesn't have good logistics and organization. I ordered an item that I really needed within a week, I paid extra $100 for express/expedited shipping and here I am 5 days later and so many calls to their customer support center with no shipping confirmation email. It's very frustrating to keep being told that my items are going to ship out anytime soon and haven't. I don't need the items unless they get here in time for my event, I requested for the cancellation of the order today and I was told that it was not possible to cancel either, it's very disappointing. I never experienced anything like this with other companies. Definitely never shopping from there again.
Good morning Ms. Helen! We apologize in advance for the inconvenience presented with your case handling and your shipping experience, we always strive to keep our customers happy with the service and products, and we apologize that we've not met your expectations this time. Could you please share your order number or phone number associated with your account at yourvoice@zgallerie.com? I am happy to help. Adria G.
We ordered custom couches and were given an 8-10 week window. They took 7 months to arrive! When they did they were scratched and the material looks damaged and cheap! Warranty person was scheduled he arrived 8 hours late only to tell me he doesn't have time to work on them. This company has become a reseller of cheap goods! Don't buy large items from them.
I am a regular customer at Z Gallerie and brought most of my items online. I always love the quality of their items so it is one of my preferred site to shop. I recently purchased the Leopardo figure in gold and it arrived broken, It was in styrofoam but I knew something was wrong immediately when I picked up the box because I heard the sound of small pieces shifting inside. I called customer service and Karla processed my exchange. I received fast responses and had a confirmation email on its resolution within 30 minutes of calling. I am very impress with how Karla appreciated my business and took care in processing my claim. I will definitely continue to be a loyal customer at Z Gallerie.
Good afternoon Kevin. Thank you so much for your kind words and continued loyalty. We're truly sorry about the inconvenience with the broken Leopardo figure, but we're thrilled to hear that Karla provided you with exceptional service in resolving the issue promptly. We genuinely appreciate your business, and we look forward to continuing to serve you in the future. If you ever need assistance or have any questions, please don't hesitate to reach out. Adria G.
We had some dear friends buy us an expensive gift certificate for our wedding. These people are hardworking, hourly wage employees who were extremely kind and generous to us. When I went to try to redeem the gift certificate, there's a toll-free number you are asked to call. When you ask about gift certificates, you are told they are no longer being honored. That's stealing from customers, plain and simple. So disappointed there's not more we can do.
Hello Melissa. We sincerely appreciate your feedback and want to extend our apologies for any inconvenience you've experienced. We understand the frustration you must feel upon learning that gift certificates are no longer accepted since 2019. We want to assure you that this decision was made with careful consideration, and we regret any confusion or inconvenience it has caused. If there's anything we can do to address your concerns or if you have further questions, please feel free to reach out to us directly at yourvoice@zgallerie.com. Adria G.
From Z gallerie I ordered a white Verona couch from them and it came all dirty and ripped.I returned it the same day with delivery team after so many emails
And phone calls I have got same answer Delivery team is working on your order and they will call in 1 to 2 business days which they never called don't know when they will respond can't buy from anywhere else
Since they are not refunding our money.so frustrating.
Will never buy anything from them
Good afternoon Ta P. We apologize for the inconvenience you have experienced with the condition of the white Verona couch you purchased from Z Gallerie. We understand your frustration and want to assure you that we are committed to resolving this matter promptly. Please reach out to us directly via email at yourvoice@zgallerie.com with your order details so that we can address the situation and find a suitable solution. Your satisfaction is our top priority, and we value your business. Thank you for bringing this to our attention, and we look forward to resolving this matter promptly. Adria G.
Their ads are the most annoying that I have seen. You try to exit [X] and it goes to another screen. Then back and forth several times. Is everything as BAD? NO? Customer Service? Somebody has probably tried to complain about their ads. Maybe TOO BUSY with people trying to complain about their products, etc.?
Tip for consumers:
There advertising obnoclusness warns you how they will be in othe areas.
Products used:
None, Advertising would not close, but went to another page for about a dozen times.
Trying to have you buy something to get the duck out the ad!
Good morning Marshall. Thank you for sharing your feedback with us. We apologize for any inconvenience caused by our ads. We understand that the experience you described can be frustrating, and we appreciate you bringing it to our attention. We continuously strive to improve our advertising practices and ensure a seamless customer browsing experience. Your feedback is valuable to us, and we will take it into consideration as we make adjustments to provide a better user experience. Please don't hesitate to reach out if you have any further concerns or questions. We appreciate your feedback and the opportunity to enhance our services. Adria G.
After receiving a broken end table, several emails (that promised a phone call back in 1-2 days each time), several phone calls (one with a dog barking in the background on the other line so obviously speaking to someone working at home) and a promise to send me a return label to return the broken item I have received nothing but a $283 bill for my item. Terrible, terrible customer service.
They carry nice items and I've purchased many many times, however I can't get past the ridiculous shipping fees. For several pillows and some random decor items they want $99 for shipping. If you order an entire sofa and bedroom set it's only $100 more. How can small soft items be nearly as much as an entire furniture set. It's really unfair. I also hate their inaccurate shipping time frames, I ordered a coffee table in November and it's February without it being delivered still. It estimated 6-9 weeks. Their customer service won't do anything and your only choice is not buy the items or keep waiting and paying insane shipping fees. I do however appreciate their loyalty program that gives you credit back for future purchases but I'd definitely buy a lot more with free shipping.
Good afternoon Ms. Ness, we apologize in advance for the inaccurate shipping time frames shared on our website. Our delivery fees include white glove delivery (assembly and delivery) our customers can place as many furniture items as they like, and on small items shipped through FedEx, we charge the shipping fee depending on how much your subtotal is. We appreciate your feedback and we are terribly sorry for the overall experience you had with Z Gallerie previously, we will take your input into consideration so we can improve our website. If you have any questions or doubts regarding an item, we are always more than happy to help. Thank you for choosing Z Gallerie. Adria G.
I am not usually the person who would leave a review but Maggy's extra ordinary customer service definitely made me do so! Maggy was indeed very helpful, knowledgeable and super polite. She really made the experience of shopping with Z gallerie very smooth and enjoyable.
Good morning Naz! Thank you for taking the time to share your five-star experience with Maggy. I hope you love your products as much as we love having you as a customer! Adria G.
I ordered a dinning room table with a warranty and white glove delivery service. Unfortunately, after the delivery guys brought the table up (high rise), unpacked it, assembled it, we discovered it was defective. The delivery guys advised me on my options and said they would wait as I called Z gallerie for assistance. I became quite frustrated because I was transfered to 3 people, hung up on, and transfered more. Finally, I reached the home delivery agent Fernando H. Who was extremely helpful. He was honest, clear, and quick because I was late for a meeting having waited nearly 40 minutes trying to get through customer service. Fernando knew exactly how to handle the problem and continued the communication over email for several weeks after the return to ensure I was fully refunded.
Good morning M. R! We are extremely happy about your five-star experience with Fernando! We appreciate our customers dearly, and hearing your feedback is so helpful to us. Thank you for choosing Z Gallerie! Adria G.
Shop affordable home d̩cor & stylish, chic furniture at Z Gallerie. Browse our collection of modern furniture, bedding, art & more or visit us in store!
Hello Guito.We sincerely apologize for the inconvenience and frustration you've experienced with your order delivery.To assist you further, could you please provide us with your order information via email? This will enable us to investigate the situation thoroughly and ensure that your items are delivered to your address without further delay.Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to resolve this issue.Please feel free to reach out to us at yourvoice@zgallerie.com with your order details, and we'll do our utmost to rectify the situation promptly. Thank you for bringing this matter to our attention.
Adria G.