Z Gallerie

Purchased the Larissa Bed in White Fabric. The delivery people were extremely dirty and got black stains all over the WHITE bed from their hands, damaged my walls, and got mud on my brand new floors. The delivery company said to refuse the bed because of the stains while they were attempting to get the headboard up my stairs. A month goes by and the escalation department said that the bed could not be cleaned and they would issue a full refund. Since I was without a bed for 4 months, I immediately ordered one from another company since I was getting refunded for the damaged, dirty bed. They 2 days later they send me an email stating they are sending another cleaning crew to wherever the bed is being stored and they are not refunding my money. Literally have it in writing that they were refunding and now they refuse. DO NOT ORDER ANYTHING FROM THIS COMPANY. I DO NOT KNOW HOW THEY ARE IN BUSINESS. Reported them to the Better Business Bureau as well.

This is YOUR WARNING
I HAVE NOT RECIEVED MY COUCH AND IT HAS BEEN 6 MONTHS. FOR THE MONEY IM PAYING I DONT EVEN GET ANY compensation. Such a "high end" company. There are more reputable companies at this price tag. DONT SHOP HERE

Two brand new chairs came stained after waiting 4 months to receive them. Could not get items delivered after many attempts with the company (NEVER had this issue with Rh, Pottery Barn, West Elm even during height of COVID), worst customer resolution. Stated that since after a MONTH of not being able to receive my delivery, I went out of my way to pick up my stuff, that I am responsible for the damage that the chairs came stained. Spend your thousands elsewhere. Will NEVER order from them again.

This review is based off of the customer service I received. I had an issue with a delay in getting my furniture and spoke to Alvaro, he was wonderful and took care of the entire situation.

Well, I was on vacation when my painting arrived from Z gallerie. Long story short I got it from my friend that received it. Opened it it was beautiful but so large I really had no idea? I emailed customer service and waited days? Finally I called and spoke to a supervisor, she offered to let me return it it was just to big for any wall! HOWEVER THEY MADE ME PAY FOR IT 313.00 to ship it back? I was so pissed off i cried at ups there went my weeks pay! I have been a customer since 1993! I have bought many things from them sofas etc! But to expect the customer to come up with that kind of money is so wrong in every way! I can't imagine this policy they say is in place is good for business! Z gallerie has a 1.95 approval rating that is bad!i I am no longer a customer and never will be again! If you return my money is the only way! And change your policy but for now I will tell everyone not to buy from this company! I'm still shocked and now no money for food! For this week because I decided to shop at Z gallerie

Make sure you want the merchandise you order from this company because they DO NOT pay for shipping returns. I was not happy with my purchase but it would have cost me more money to send it back to zgallerie and they would have resold it and made double. Customer service was OF NO HELP.

Order an in stock table and have been waiting on delivery. Each time I call they change/push back the delivery date. When im told via email it would be delivered upcoming week turns out that that was not correct. This is outrageous. I ask to cancel the order and recieve my moeny back and am placed on a long wait to be told I cant cancel and receive my money back. Instead Iam told i can wait for the item to be delivered and reject it. So im waiting for a delivery to come to reject it and from what i read and am told i will have to possible pay when i reject the item. Will absolutely never purchase from this company again. Save your money buy from another company!

Willnot have a return customer in me awful experience

I ordered furniture from z gallerie back in September 2023 my furniture was suppose to get delivered January 5th 2024 long wait I know... so I just so happened to call to see why my furniture didn't get delivered they say it got pushed back until the end of March because they are having issues with the vendor/ manufacturer 😤 not one call to let me know what was going on not one email so I tell them I do not wish to wait another 2.5 months without furniture so I would like to cancel my order they go on to say I can't cancel my order once it's placed and they have to reach out to the vendor to get approval for a cancelation that's BS because you just told me your having issues with the vendor so why would that be the vendors call to refund me my $3200 that I paid in full for furniture and have to wait all this time for furniture z gallerie is full of ish and they scam people out of their money and it's not okay. I have spoke with several individuals and they all stated the same thing about furniture orders through them if you know like I know be aware before you order furniture from Z GALLERIE oh and not to mention the store I ordered the furniture in houston texas back in September is permanently closed. What a damn headache and $#*! ache I'm having from dealing with and sitting on the floor this long.

On 5/27/23 afternoon my husband and our friends from out of town visited the Z Gallerie store at the Fountains in Roseville, CA. While the rest of the group was browsing, I went to the cash register to make a purchase but was told by the cashier that someone was already being helped. No customers were in front of me, but upon closer look I realized that a transaction had been started. So I stepped back. After waiting for about 5 minutes while the same worker did not even glance in my direction and no other customers approached, I asked him if there was another cashier. He then v irritated snapped at me and said "you're just gonna have to wait your turn like everyone else!". I was stunned! I've never encountered such rude and disrespectful behavior! I gave up on my purchase and left the store embarrassed, humiliated and a bit shaken! The way he flew off his handle so quickly I'm sure it's not a secret to management that he has an explosive behavior. Shame on your Z Galleries for tolerating this type of abusive behavior in your store!

On September 18,2021 I purchased a rug from ZGallerie, online. They charged my credit card $1080. 83 including tax and shipping. I received an email confirmation of my order stating that the rug would be shipped in 7-8 weeks. Today, 11/16/21, I contacted Customer Service to inquire the status. I was informed my order had been 'cancelled back in September', because ZGallerie could not produce/ship the item. I was never notified and the company has had my money for 2 months. The representative I was 'eligible' for a credit that would be issued in "7-10 days". I requested to escalate to a manager and, after a lengthy hollow apology, was told there was no time frame on when I might anticipate hearing back. Today, the company website still advertises this rug, marked down by $180.01 with "ships in 15-16 weeks". ZGallerie will gladly take your credit card on an item they cannot deliver, they will not notify you and when you call, it will take another 10 days to receive a refund. BUYER BEWARE! This is not a reputable company!

I purchase was 3157. 20 but they had pending 5500 out my checking acct and my mortgage was late. They can't tell me why not have they tried to contact me! I can't even return there piece of crap furniture because they said it's final sale! I would NEVER IN MY LIFE BUY ANOTHER PIECE OF FURNITURE FROM THESE SCAM ARTIST! IM taking this on the chin but I hate this company! They made me put 1 star I don't really have no stars to give!

I ordered a quilt and shams on zgallerie.com. The price was VERY high, so I waited until they were on sale - and then in checkout found that they were charging me $50 for shipping, which is also VERY high compared to virtually any other retailer, 90% of whom would've given me "free" shipping (which I understand is still built into the cost) for spending as much as I did.

I got the merchandize and the color was completely different from what was shown on site, much lighter and much greyer. It didn't work at all with my room, so I had top return it. Of course they make you pay for the return shipping - which, again, other retailers do NOT, because they're actually interested in encouraging you to take chances on unseen merchandise. That was nearly $40 (as an individual doing a one-time transaction with a postal service) so now I'm out almost $100 with NOTHING to show for it.

I will never shop at zgallerie again, and I've already been VERY vocal on social media about this terrible experience. They're struggling as a company and I can see why. I hope they fail.

So shocked after spending several thousand dollars in local store then virus hit. I had one item to return and waited for store to reopen. Well I finally called their supposed customer service number and explained the situation to a representative. I was firmly told that it was past the 30 day return period so I could not return item. I reminded the rep that the store was closed due to the virus and was once again was told that there were no exceptions and their policy did not change based upon the store being closed. Unbelievable! I tried several times to see if the rep had any common sense at all and no he did not. I asked for a supervisor to call me and of course that never happened either. Between myself and all the clients I have brought to the store my spend is in the several thousands of dollars. I am so disappointed in how I was treated I'll shop elsewhere and take my clients to a store that exhibits common sense. What a shame that their customer service is so poor. Their loss!

I ordered a coffee table online when I moved to my new apartment (October 3rd). The delivery was estimated to be in less than 3 weeks. I payed 200 dollars just for the delivery fee. It has been over 4 weeks and I still didn't receive the table. When I call customer service they say they can't do anything about it. I tried to cancel my order but they said they will charge me 25% restock fee. Now when I check the order status on the z gallerie website, it says the table will arrive by January 14. STAY AWAY FROM THIS COMPANY. THEY WILL TAKE YOUR MONEY AND KEEP YOI WAITING FOR MONTHS, MAYBE EVEN YEARS ACCORDING TO OTHED REVIEWS.

Check the other websites and you'll see the TRUTH about zgallerie.

Pretty items are not worth disgusting treatment. Shop elsewhere or you'll likely regret it.

Beware! Customer Service is horrible. They will not replace defective merchandise. I will never purchase from this company ever again. They do not care about their customers!

I bought a very expensive chase, dinning table, dinning chairs and king bed. The table had distress lines, but also had very bad scratches, that they called distress. The chase was not built correctly, when you sit, your tush stays implanted on the couch and does not pop up like a normal couch does. The company sent an incompetent person to check them and informed me that the products were defective, but the escalation department stated that the furniture is in good condition and they will not correct or exchange it. The furniture is cheaply made. DO NOT BUY FURNITURE FROM Z GALLERY! The furniture is no good and their customer service is terrible!

I just had the worst experience with your customer service ever I intend to write about it on yelp and any other platform I can find! Yesterday I called your customer service because I was trying to place an order for two pillows the Natasha pillows in caramel to be exact and the website would not let me complete my order. When I called customer service and explained to them what was going on I also asked them what were the hours for the Gardena outlet in which they came back after 10 minutes of checking to tell me that their hours are 9 to 3 and that they had those pillows available there. So this morning I get up and drive 30-35 minutes over to the outlet just to find out that the outlet has been closed since June! When I called back today I talked to a person in escalations, Mariana because I feel like I should be getting a discount for Miss- information and a waste of my time and gas. Her response was the pillows are already 20% off and there is nothing more that they can do well… I know the pillows are 20% off they were 20% off yesterday with free shipping over $79 that is not compensating me for my time that was spit going to a place that one of your employees told me was still open. I should've at least been offered a 15 $20 gift card or something. This is just terrible and I'm very upset at the quality of customer service your company is providing. I will never shop at your store or online with them again.

THE WORST CUSTOMER SERVICE. Bought a capiz shell chandelier that required assembly, paid an electrician to install it, who after installing the metal part discovered that the links to hang/attach the capiz shells were missing from the package. After 2 months of back and forth over phone and tens of emails, they send me the part which was again WRONG! At this point I asked for either a refund or the correct part sent to me ASAP, ten days later still nothing and they expect me to return the entire item for any kind of a refund.
This is ridiculous and basically scamming people, if you buy anything from them it is at your own risk.

I think Freddy was the most helpful and was kind enough to go over things more detailed with me. Normally I get frustrated at sales department but I rather work through Freddy then go the website

I received a notification that my order was shipped on 10/7/23. I called the local store where the order was placed to follow up on 10/14/23. I spoke with the manager Kimberly who said the order had been sitting at the warehouse for two days. She wasn't sure why I hadn't been contacted for scheduling. She was going to reach out via email and get back with me. I never heard back from her Saturday so I called Sunday. On Sunday I was told that she wasn't in and I would need to speak directly with her. I then called Monday and spoke with Miguel who had the same response as Kimberly.that he would reach out via email. I never heard back from him yesterday. It is now Wednesday 10/18/23 and my order is still sitting at the warehouse 6 days later. I called and spoke with Kimberly again this morning who is telling me she never received a response from warehouse/delivery agent and basically has no update. This is very frustrating and disappointing to me because I spent $3583.39 for it a month ago. We all know I could have walked in any furniture store and bought a couch for that but I have been patiently waiting. I am confined to a bedroom with two toddlers because we have no couch to sit on and it's just sitting at a warehouse. I honestly never would have expected this from this company. All of my other purchases have been smooth but this by far has been the worst experience.

I needed the nesting tables and Francisco gave me an excellent service.
- he is customer focused
- very knowledgeable
- very patient and very good listening skills
He is an asset to your company

I was not finding a way to expedite an order online, so I called customer service. Carolina was so professional, friendly, and arranged to deliver my order before my company arrives!