• ZipJob

ZipJob

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Overview

ZipJob has a rating of 3.8 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipJob most frequently mention cover letter, linkedin profile, and final product. ZipJob ranks 21st among Resume sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
12
Neutral
1
Negative
2
7
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How would you rate ZipJob?
Top Positive Review

“My experience with ZipJob”

Mike M.
6/30/24

Everything far exceeded my expectations. I was extremely happy with the final resume, cover letter, thank you letter, and LinkedIn profile. However, the writer I was assigned had-at time-a slow response to my emails. Other than that I was very satisfied.

Top Critical Review

“So excited to have a resume!”

derek m.
8/8/24

Last week i was desperate and didn't have a resume. One week later and i've already had 3 interviews and got a job offer.

Reviews (241)

Rating

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Other

Thumbnail of user joshc651
Pennsylvania
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

A writer was assigned to me, to review & revise my resume, and write a CV and LinkedIn profile. I first was prompted to complete a brief questionnaire where I listed out accomplishments and basic work history. I was hoping that the resume would be crafted taking into equal consideration the existing resume draft, the questionnaire, and conversation with me. What I found, though, was that the resume and CV were pumped out at breakneck speed, with little thought given to content. In order to meet their "3-day guarantee", my writer spit out a version of my resume that was hardly different than the one I submitted in the first place.
After a quick round of reviews, I submitted the resume back with notes and revisions. Rather than read, comprehend, and critically think about the notes and questions I had written in the margins, they were simply added to the resume as bullet points, creating nonsensical run-on sentences and totally out of place items. After pointing that out, I got the standard "thanks for your feedback, we'll be back to you shortly" (paraphrasing) email, after which little to nothing was changed with the subsequent draft.
Overall, I got a decent resume, and they wrote a CV & LinkedIn profile that I otherwise would've neglected or written poorly. But the experiences left a lot to be desired. Definitely not remotely worth the price for what you receive.

Reason I chose this business:

Reviews, convenience

Thumbnail of user whitneye5
Chris W. – ZipJob Rep

Hi Josh,

We appreciate your candid feedback and will have a member of our support team contact you directly to get this resolved as quickly and equitably as possible.

We look forward to helping resolve this issue.

Thumbnail of user damouns1
Illinois
1 review
0 helpful votes
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May 27th, 2022
Verified purchase

Turn around time after first draft was more than 10 days! And the quality of the first draft was very low: inconsistent, unrelated, and a random copy paste from my letters of recommendation at best! Like an elementary school kid wrote it.
I emailed them to refund the money and they said "no refund".

The cover letter was written for the wrong job! I cannot believe it!

Please do not waste your money here.

Service
Value
Quality
Thumbnail of user whitneye5
Chris W. – ZipJob Rep

Hi Damoun, we are very sorry for any issues that occurred with your project. We see that you have been in touch with our support team regarding your order and are working towards a resolution. If you have any additional questions or concerns, please email support@zipjob.com.

Thumbnail of user davidg5505
Nevada
1 review
3 helpful votes
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December 30th, 2022

I was thoroughly disappointed with every aspect of the services purchased from ZipJob. I purchased a resume, cover letter, linkedin profile, and consultation call. None of the documents I received were usable nor were any of my concerns addressed either on the phone or in written communication. None of the documents were proofed for grammar or accuracy based on the information given. I would give zero stars and suggest not wasting your money.
Below is in image of the final linkedin doc provided to me.

Tip for consumers:
The writers are not native English speakers and the documents provided sound like they were written by robots with terrible grammar. My writer was extremely rude and dismissive when I pointed this out.
Do not use this site if you are looking for a usable product.

Products used:
resume writing, cover letter, linked in profile, and phone consultation

Thumbnail of user delaneys31
District of Columbia
1 review
0 helpful votes
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September 7th, 2023
Verified purchase

I invested $300 for the resume rewrite and LinkedIn profile edits, with the hope of achieving better results in the initial stages of job interviews. While I acknowledge the challenging economic conditions and the competitiveness of the job market, I had anticipated at least some modest improvement. However, my experience so far has not met this expectation.

I've noticed that the resume still does not format properly within systems like Workday, which indicates that it might not be effectively optimized to bypass algorithms. This optimization was a primary reason for my investment in these services.

I alerted the tech support team about the issue I encountered when uploading my existing resume, as the information was not being parsed accurately. Regrettably, when a resume writer was assigned to my case, they gathered incorrect details. To rectify this, I had to manually provide all my resumes and CVs separately to ensure the accuracy of the content. Additionally, the response time from the support team was quite lengthy, and by the time they addressed the matter, I had already completed the service.

Reason I chose this business:

It was recommended by a friend.

Service
Thumbnail of user andieb13
Colorado
1 review
0 helpful votes
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November 23rd, 2022
Verified purchase

I have been applying to jobs for a month and not had a single interview. They told me they wouldn't do anything until 60 days past. When I requested the top skills from the ATS report NONE in my field or even highlighted skills appeared. Don't waste your money.

Tip for consumers:
Don’t bother, pay more Top resume of another site!

Products used:
Premium service resume, cover letter and LinkedIn profile update.

Service
Value
Quality
Thumbnail of user elleb60
New Jersey
1 review
0 helpful votes
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September 2nd, 2022
Verified purchase

Who knew you only got 7 days to review the documents!

Something about spending $300 and only getting TWO reviews in a set time amount is crazy! There were some really funky writing issues (completely misused words, bad grammar, etc. and I should know! I've got a degree in English and am used to editing and reading technical writing!)

I wanted help writing a good resume (because everyone needs a little help once and a while! Plus, I'm a busy person!) but I don't feel I got much for my money. I ended up correcting A LOT of the problems myself (was also told I couldn't add things I wanted to add? Like what kind of bull is that? It's MY resume and MY relevant experience.)

Not sure if it was MY assigned writer or what, but this service is lazy, expensive, and in my honest opinion, bad.

HUGE bummer.

Tip for consumers:
just don't use it! Research better than I did

Products used:
Resume rewrite (the expensive plan), LinkedIn Rewrite, Thank you letter, coverletter, their version of Indeed

Service
Value
Quality
Thumbnail of user ch568
New Jersey
2 reviews
2 helpful votes
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August 3rd, 2022
Verified purchase

It's been 3 weeks and I still don't have a satisfactory resume. They don't offer refunds. You get bounced around to different writers who do little to the resume. Waste of $300! My current resume looks more professional. Don't waste your money. If you take the time, you could do your own resume. After this experience, I will have to redo what they sent me. The writers are clearly not as good as they advertised.

Tip for consumers:
They don’t offer refunds. You’ll have to deal with the less than satisfactory writers they pass you around to.

Products used:
Professional resume service.

Service
Value
Quality
Thumbnail of user danj676
California
1 review
0 helpful votes
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May 22nd, 2022
Verified purchase

Terrible company, took 4 days to get a customer service response and only after I called after my 3rd email was ignored.

Resume felt like it was written by someone who's English as their second language. I asked for concise and got 2 huge text blocks that "summarized" my experience. The lack of attention paid to visual design and allowing recruiters to scan for important information made me realize how much effort I would have to put in to fix the resume. At that point, what are you paying for? Not quality, not time... so you're paying for someone to type... that's it.

DO NOT USE THIS COMPANY!

Tip for consumers:
DO NOT USE! Terrible quality, customer service...everything was bad.

Products used:
Middle of their 3 resume options.

Service
Value
Quality
Thumbnail of user whitneye5
Chris W. – ZipJob Rep

We are so sorry this process has not been in line with your expectations and want to make this right for you. Unfortunately, we cannot see your contact information via this online review. Please send us an email at support@zipojb.com, using the email address associated with your project. We look forward to hearing from you.

Thumbnail of user staceyh185
New Jersey
1 review
2 helpful votes
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July 14th, 2020

I payed on Sunday for new resume to be written as well as thank you letter and cover letter. I have not heard anything from Zipjob. I was told I would be introduced to my writer and have a rough draft today. I haven't heard anything. Sent email to support and no response. I'm going to call tomorrow on lunch but if I don't get an answer tomorrow I'm contacting my bank to dispute it.

Thumbnail of user michaelk207
Michael K. – ZipJob Rep

Hi Stacey - we definitely want to assist you with this so we can ensure you receive the products and services you paid for. We will reach out to you directly to seek resolution.

Thumbnail of user jamesg4326
Florida
1 review
0 helpful votes
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April 7th, 2023

I purchased the $189 package with a $75 two day turn around on 3/3. On 3/7 I got an email that my Resume was just assigned to someone. I informed them that if this is just getting assigned, I would like a refund. No reply. I just got an email now on 3/8 stating that they just reassigned it to someone else. So, no reply to my email, no acknowledgement of my request, but time to pass around my order/resume like a "hot potato", got it. I do not recommend ZipJob, many other qualified and quality resume writing sites out there.

Tip for consumers:
They are not worth the time, they cannot keep a timeline and will not assist with remediating the situation.

Products used:
Resume writing services

Service
Value
Quality
Thumbnail of user charlesh1052
California
3 reviews
7 helpful votes
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May 2nd, 2020

You are better off (and save money) by just using a word formatted Resume. I paid for a professional re-write of my resume, what I received was a stripped down, one page, same bullet points I provided resume. There was no 'Professional Profile' no job descriptive paragraph for each position and no accomplishment bullet points (action verb, task, quantifiable result) When I questioned the writer, they stated it was 'based on industry standards'. I asked what standard they are referring to? The reply I received was 'if you are not happy you can request a new witter'. This company misleads consumers to believe they are providing a 'service' which in fact it is a total scam! I demand a total refund and will never use the 'resume' they provide.

Thumbnail of user drewp88
District of Columbia
1 review
0 helpful votes
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March 1st, 2022
Verified purchase

Signup and payment were easy enough, but this service promised a "perfect resume". What I received was basically the same resume with some intentional grammatical errors and amateurish formatting. When I asked questions of the writer, I received copy-paste responses. I do not plan on using the resume or the LinkedIn profile they created, so it was a complete waste of money.

Tip for consumers:
Keep looking. There are services that actually let you speak with your writer, instead of letting them hide behind email or chat.

Service
Value
Quality
Thumbnail of user joea1019
Massachusetts
1 review
1 helpful vote
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January 13th, 2023
Verified purchase

Tried this service, received a resume that was significantly worse than the reference one I sent them, and was filled with copy/pasted poorly formatted words. When I asked for revisions, I was ghosted, and they don't offer a refund. Save yourself the money and write the resume yourself, I can promise it'll be better than what this service will write for you.

Tip for consumers:
Don't

Products used:
Resume + Cover Letter

Service
Value
Quality
Thumbnail of user shannonq28
California
1 review
1 helpful vote
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February 4th, 2022
Verified purchase

This is my second time using ZipJob to rewrite my resume and, again, I had a great experience with them. With my previous write-up by them I went from getting zero calls to get six interviews lined up within weeks of using the revised resume. And on top of excellent results it's really easy to communicate with your writer. Great service!

Thumbnail of user donaldf649
Michigan
1 review
0 helpful votes
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August 8th, 2023
Verified purchase

I was extremely pleased with my new resume and cover letter. Not only were they massive upgrades from my previous versions, but the entire process barely took a week's time. My expert was quick to respond and understanding of my needs and requests. I feel much more confident and comfortable applying for jobs with this resume and cover letter than I did previously.

Reason I chose this business:

It was referred to me by a friend and I'm very happy he shared ZipJob with me. It was well worth it to upgrade my materials.

Thumbnail of user stevief7
Florida
1 review
1 helpful vote
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September 22nd, 2019

I have struggled with federal resume formatting for a long time. This investment took the worry away and helped me focus more on the application and networking than the format and keyword issue. I highly recommend it for those that feel they are highly competitive but may not be familiar with federal resume rules and regs.

Thumbnail of user octaviusw
Georgia
1 review
0 helpful votes
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August 7th, 2019

Lori was my appointed writer. She was very helpful throughout the entire process. From the time that I purchased, I was contacted by her with a warm greeting. She introduced herself along with her writing history and she further discussed her writing style and the approach we would take to ensure I received a home run resume, which I did. The process was painless and well worth the money. I would definitely recommend.

Thumbnail of user dennisd231
Florida
1 review
0 helpful votes
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August 7th, 2019

I signed up for ZipJob because of the unlimited revisions that you're allowed. I was paired up with a writer within 24 hours and he immediately asked if I had an existing resume to work off of. I uploaded it and told him what I wanted to add and change. He sent me the first draft with a very short turn around time and we exchanged messages on tweaking and fine-tuning for the next few days. The whole process took less than a week. His writing and phrasing of my job experience and skills were excellent and the resume looks 100% better than my old one. I'm happy I used ZipJob and I would recommend the service to ANYONE looking to tweak/update/or start a brand new resume.

5 stars for Zipjob!

Thumbnail of user chrisb367
Massachusetts
1 review
0 helpful votes
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April 17th, 2017

This is an update to my original review that was very negative. I originally worked with an author that produced typos, copy/paste errors and portions of someone else's resume. Within two hours of posting that review I was contacted by one of the Co-Founders to make the situation right. They provided some suggested changes and also had another writer contact me with additional updates. I'm left feeling like the company truly cares about doing top tier work, but I experienced one bad apple. My advice to folks using the service is that if you are not happy with the work you receive, reach out to their support team. As a company they truly want to offer a great service.

Thumbnail of user amab7
Virginia
1 review
0 helpful votes
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April 5th, 2022

I had a regular rent how about three years ago it was done very well. I graduated from my master program and one an update and what they delivered me with complete garbage. I asked for a review per the contract and it was done even worse. I wasted $225 and had to pay another reason writer This is your career before spending money make sure you look at all the résumé Raiders are

Tip for consumers:
Please due your due diligence

Service
Value
Quality
Thumbnail of user whitneye5
Chris W. – ZipJob Rep

Hi Ama, we appreciate your feedback and would be happy to speak with you further about your project and how we can better assist you. Unfortunately, we cannot access your contact information via this online review. Please contact us via support@zipjob.com using the email address associated with your project. We look forward to hearing from you.

Thumbnail of user terryk175
Indiana
1 review
0 helpful votes
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August 26th, 2019

Jess the lady that worked with me on my resume was fantastic. She was able to create a very clean, professional resume that actually highlighted my career. I would and actually did recommend this to fellow employees... Thank you so much.

Thumbnail of user ryann109
California
1 review
0 helpful votes
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August 20th, 2019

Submit your current resume, answer a few qualifying questions about your career path and a writer will take it from there. The simplicity of messaging my writer about changes to the draft made it extremely easy and I was responded to timely. My results are such that I am beyond impressed with the service. Far exceeds my expectations.

Thumbnail of user scottt272
Illinois
1 review
0 helpful votes
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August 6th, 2019

In applying for jobs in new career directions, my resume wasn't getting much attention. They rewrote it in a way that still outlines my specific job responsibilities and skills, but which also highlights the skills that might translate to something new. The format is also much better than what I was working with before. I would definitely recommend if you're serious about improving your resume.

Thumbnail of user shelbyn15
Michigan
1 review
0 helpful votes
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August 19th, 2019

I am incredibly happy with zipjob and my writer. She fixed everything just the way I asked her to, definitely knew what she was doing, could answer any and all of my questions with confidence, and truly wrote a great resume for me. Will definitely be using the website again when I need to update my resume.

Thumbnail of user patriciakoprowski
Washington
1 review
0 helpful votes
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September 20th, 2023

Pros:
- They were responsive.
- They delivered the first round within a few days.
- I did acquire a tip or two from my phone conversations with the writer.

Cons:
- I bought their most expensive package and regret it. I'm pretty sure I could have gotten the same results from a lower-cost package. The writing is good but not great and I've had to correct/modify a fair amount of it myself.
- This could be my fault for not reading fine print, but I thought the pitch for quick results would have been based on the customer's timeline, not ZipJob's timeline. They sent my first drafts to me during a week in which I was on vacation and could not respond with edits and then closed my job out when I didn't respond in a week.

I believe it's a good investment to get professional help for resume writing, but would look elsewhere next time. Nothing special here.

Thumbnail of user kyliet65
Kylie T. – ZipJob Rep

Patricia, thank you for sharing your thoughts. Our goal is always 100% customer satisfaction with our product and we are sorry that we fell short of your expectations, but we appreciate your feedback as we constantly look to make improvements.

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From the business

ZipJob's professional resume writers, and our resume scanning technology, provide you with the best resume writing service possible. Get started with a professional resume today!

Company Representative

Thumbnail of user kyliet65
Kylie T.
Typically does not respond to reviews

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