ZipJob

I don't normally write reviews but this experience has been the worst I've had with any company I've ever dealt with. So I paid for there premium package which was $299 and on top of that I paid an additional $100 for extra services for a total of $399. I picked that package for there 3 day turn around time, the promise it would go to on of their top writers, and guarantee. That was a huge mistake. I called them after 5 business days because I hadn't heard anything from them. After talking to them they told me that my resume had just been assigned to a writer and to continue to wait (two days after I should have received it) and that they would offer me $29 back for the inconvenience. After going back and forth with them they finally agreed to comp me one of the additional services I had paid for. Fast forward another couple days without hearing anything from them I called again and was told that it was still not assigned to a writer and that they would escalate my situation but to continue to wait. Finally after 12 days of me calling them and hearing the same thing over and over I asked for a full refund and for them to please get my resume done because at this point there delay already cost me the job I was looking to get. The response I got was the manager could submit for a full refund but did not think it would get approved. The next day, Day 13, I called them back to get an update. The response once again was my resume had not been assigned to a writer and that my refund had just been submitted to their internal team for review. They said they would have a supervisor call me back and I never received a call back. No surprise there though. All that brings us to today, day 14. I called them this morning and my resume has STILL not been assigned to a writer and my refund request is still waiting to be reviewed. I've paid $399 for their best top of the line package and more but what have I received after 14 days? Absolutely nothing, no resume, no refund, not even any progress in my resume getting started. I spend the time to write this review so that maybe I can spare someone else from having to go through all this and waste their time and money. There are several other resume services to use, that's what I would suggest doing. You can't get any worse service than zipjob.