• ZipJob

ZipJob

Write a Review

Overview

ZipJob has a rating of 3.8 stars from 241 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipJob most frequently mention cover letter, linkedin profile, and final product. ZipJob ranks 21st among Resume sites.

This company does not typically respond to reviews

Positive reviews (last 12 months): 80%
Positive
12
Neutral
1
Negative
2
7
See all photos
How would you rate ZipJob?
Top Positive Review

“My experience with ZipJob”

Mike M.
6/30/24

Everything far exceeded my expectations. I was extremely happy with the final resume, cover letter, thank you letter, and LinkedIn profile. However, the writer I was assigned had-at time-a slow response to my emails. Other than that I was very satisfied.

Top Critical Review

“So excited to have a resume!”

derek m.
8/8/24

Last week i was desperate and didn't have a resume. One week later and i've already had 3 interviews and got a job offer.

Reviews (241)

Rating

Timeframe

Other

Thumbnail of user dougb326
Georgia
1 review
0 helpful votes
  • Send Message
December 2nd, 2020

They get your money and promise to have a draft to you in a few days. I'm going on 2 weeks and all I've seen is a rough draft but fail to follow up with revisions. If you complain, you never get a reply from the same person. In my opinion, it's a scam! Save your money or use another service.

Thumbnail of user michaelk207
Michael K. – ZipJob Rep

Hi Doug - we are so sorry to hear this - we will reach out to you directly so we can get this resolved for you. You can also contact our Customer Care team at support@zipjob.com for further assistance.

Thumbnail of user dianen94
Minnesota
2 reviews
6 helpful votes
  • Send Message
August 5th, 2019

I found this to be very time consuming and in the end have a resume that still has not produced interviews. I am an older workforce candidate and have a wealth of knowledge. I requested a skills resume and received it of push back on that request. Instead I have a chronological resume which does not represent me well. When I asked for a revision the end result was a resume with job history moved around... Do your research for the best bang for your money.

Thumbnail of user shg1
Malaysia
1 review
0 helpful votes
  • Send Message
August 5th, 2019

If you are not good at writing a resume, they can help you with the format and finding the right words to put things together for you.

However, my experience is:
1. I was assigned a resume writer who is not familiar with my field. The first draft I received was extremely disappointing. It seems he just took my resume and reformat it.
2. You will need to review the resume and raise sensible questions to improve the content.
3. The good news is, my resume writer is patient and answer the questions. He made changes requested. But I still hold my doubt in the final resume whether it could have been done better. I think it will be different if it is written by someone who knows my expertise and fields.

It is ok, but why would I pay for someone who does not know my field at a higher price.
I pay for a professional service expecting someone who is skilled in resume writing and know my field but end up with feeling having a graduate who knows to do the right thing, but still learning.

Thumbnail of user lindsayw168
Colorado
2 reviews
1 helpful vote
  • Send Message
February 18th, 2022

I did not use zipjobs services and they refuse to refund me. They follow up with excuses on my refund. They suggest me using it later or for someone else. The support number is intentionally set up so no one answers you calls and it goes straight to voicemail. On phone with credit card company right now trying to dispute it. They have a number that rings 1-2 times and then a voicemail. This way they don't have to take angry customers call and screen who to call back.

Tip for consumers:
I did more research and found other reviews stating basically that they're a scam will make additional changes behind the scenes without the consent.

Products used:
Resume writing and I didn't use their service, hence why I'm requesting a refund.

Thumbnail of user laurau103
Florida
1 review
5 helpful votes
  • Send Message
May 5th, 2020

The first author assigned to me was not American and was unable to write. The second writer was better but still did not have any expertise to lend me. The presented service is nothing like the service delivered. The cover letter, despite precise feedback, continued to come back with the verbatim comments I was making. There was no thought put into it the only regurgitation of the same information I was providing. Their service is not full of experts but low wage employees abroad. I am 100% unhappy with the service.

Thumbnail of user georget1301
California
1 review
0 helpful votes
  • Send Message
August 6th, 2023
Verified purchase

I have been out of game for a while now. I was able to give all the information i knew about myself and the tech who did my resume did a great job of putting it together. I would definitely recommend this to anyone who has a hard time expressing their job qualifications.

Reason I chose this business:

Friend recommended.

Thumbnail of user nickd852
Tennessee
1 review
0 helpful votes
  • Send Message
August 11th, 2021
Verified purchase

I had a bad experience with my first writer. I ask for a second one. The second one was a hundred percent professional. Did a fabulous job. Whipped up a nice document. Over all I'd say it's money well spent if your not the strongest English major. I think it's $#*!y they try and charge you 50 bucks to talk with the person.

Thumbnail of user zacharys255
Bermuda
1 review
1 helpful vote
  • Send Message
July 10th, 2021
Verified purchase

I really appreciated the experience that was brought to the table by ZipJob, and Christy was a great fit for me, and after we chatted over the phone, she made some recommendations and direction for my resume. I would recommend to anyone, not sure of what you want your resume to reflect; then purchase the phone chat option. I found it was really great to connect and relay what I was trying to achieve with my resume. Well worth the extra few dollars. I am extremely happy with their service, and found them after searching the internet for a resume writing business. They came up as #1 and I decided to take the plunge. The process was seamless, well worth the money spent, and why they are considered #1 on the market.

Thumbnail of user josephs3664
Connecticut
1 review
0 helpful votes
  • Send Message
September 3rd, 2023
Verified purchase

I had a resume done and that was okay but I then bought the linked in product where it became apparent that it was just some template approach where the seem to use catch all frazes and following some kind of basic layout. The continue to put jobs in the wrong order describe duties incorrectly and list positions out of order and even sometimes blend the descriptions together. They closed my order without telling me. Then the reopened when I complained and now I'm thinking, now that they emailed me this survey, that they closed it again. The writer told me he was still working on it and I had just replied with feedback. I want a refund! Waste of money...

They did get me a new writer after some confusion but it looks like my Linked in profile writing was closed again when I told them details were wrong. I'm totally unsatisfied. What I have is unusable. They pasted my notes explain my position in as the actual job description. I told them... and it looks like they closed my case. Positions were in the wrong order... I gave them my resume. I want a refund!

Reason I chose this business:

A previous coworker recommended it but he only purchased the resume product.

Service
Thumbnail of user jaredf111
Wisconsin
2 reviews
0 helpful votes
  • Send Message
March 16th, 2022
Verified purchase

Very clear process with responsive resume writer and no pressure. My new ZipJob resume already has three interview requests and my revamped LinkedIn profile had a 200% increase in views! Thanks ZipJob!

Thumbnail of user elizabethm2217
Minnesota
1 review
0 helpful votes
  • Send Message
August 26th, 2021

I attempted to sign up. Entered card info. Got a no go ( yes card is good). Entered different card, also got a no go ( also good acc't) Never got any confirm of purchase, but charged 3 X on two diff act's. Contacted by fraud units from 2 banks. Contacted Zipjob. Promised response next day. Heard nothing. Do not recommend.

Tip for consumers:
Do NOT attempt to sign up for this service.

Products used:
Resume writing service. Request cancel due to fraudulent charges. Zipjob is not cooperating.

Service
Value
Quality
Thumbnail of user meryems1
Texas
2 reviews
0 helpful votes
  • Send Message
July 13th, 2021
Verified purchase

It was good. I am happy with my new resume. It looks professional. Also the writer was cooperative which helps a lot and she let me know whenever she finished the resume and asked if I wanted to add more stuff or is it okay.

Thumbnail of user hollyd117
Texas
1 review
0 helpful votes
  • Send Message
August 23rd, 2019

Lori, my writer, was extremely helpful and even though I have a background in writing, she was able to tailor my resume to target the exact types of positions I wanted to pursue, after having been out of the "job-hunting" game for nearly a decade.

Thumbnail of user unnatip2
Canada
1 review
3 helpful votes
  • Send Message
December 15th, 2020

I purchased and first writer was so unexperienced. I raised a request got another writer it was same. No interview nothing. Its been 90 days and sometimes they don't even respond. Asked for refund but no reply. Its scam guys don't pay!

Thumbnail of user michaelk207
Michael K. – ZipJob Rep

We sincerely regret any delays/issues related to your Zipjob project. We would be happy to both revise your documents and address any remaining concerns you have. You can contact us at support@zipjob.com. We will also have a member of our management team reach out to you directly to seek a resolution.

Thumbnail of user dz14
California
1 review
0 helpful votes
  • Send Message
August 10th, 2019

I would definitely recommend Zipjob to anyone needing an extra boost in their job search. My writer Michael was thorough and detailed in his revision of my resume and took the time to answer my questions throughout the process. I definitely feel that my new resume showcases my credentials in a much more convincing and professional manner.

Thumbnail of user joans457
Arizona
1 review
4 helpful votes
  • Send Message
June 18th, 2020

I purchased a package for over $300 online and uploaded my resume. There was zero contact after that. No resume, no return call, no return email after my continuous outreach. I "chatted" with Vincent online before my purchase and he assured me a writer would be in contact right away. This is absolutely outrageous. This company stole my money.

Tip for consumers:
Stay away!

Service
Value
Thumbnail of user michaelk207
Michael K. – ZipJob Rep

Hi Joan, we are so very sorry for the delay you have experienced. We want to make this right for you and will contact you directly to seek a resolution. Please also feel free to email us directly at support@zipjob.com. We look forward to speaking with you.

Thumbnail of user mattj129
Ohio
1 review
0 helpful votes
  • Send Message
August 5th, 2019

ZipJob did a great job of cleaning up and focusing my resume. They helped me get organized and trim off the excess material I didn't need, and really gave me a nice resume. Most importantly, it really worked. I got multiple interview requests the first day I sent it out and one of them turned into a new job.

Tip for consumers:
Get your content together and let ZipJob focus and organize it.

Products used:
Resume and cover letter writing service.

Service
Value
Quality
Thumbnail of user carriem168
California
1 review
0 helpful votes
  • Send Message
September 26th, 2019

Overall I had a great experience! I have been a stay at home parent for 16 years, and working on reentering the job market. My biggest issue was getting my resume done correctly and to current standards. My writer did a fantastic job with very little to work with and I will be sending resumes out this weekend! Thanks to zipjob I can hopefully get some attention with my new resume!

Thumbnail of user salvadorc43
California
1 review
0 helpful votes
  • Send Message
March 2nd, 2021
Verified purchase

Extremely satisfied, professional product, well studied. My background and interests were deeply analyzed and my resume
Was written with style and color, and delivered in 4 days earlier than expected, final product took one draft.

Thumbnail of user matthewr807
Pennsylvania
2 reviews
0 helpful votes
  • Send Message
February 5th, 2022
Verified purchase

Working with Rachel J was fantastic. She was prompt and throughout the process provided insight as to why she was making the choices she made. As a job seeker with only two companies on my resume in the past 25 years her input on how to manage the automated screening systems was particularly valuable.

Thumbnail of user briank1291
Poland
1 review
3 helpful votes
  • Send Message
March 23rd, 2021
Verified purchase

Judy reviewed my old resume. It was in need of a lot of work. I chose their Premium service. I was assigned Ashley. She worked to get my resume in to a proper and professional document. She also made a Cover Letter, LinkedIN Profile, and Thank You Letter for me. She hit the nail right on the head and made these documents perform on their own. I recommend ZipJob to anyone in need of a professionally constructed resume that will land you the right job and get you job opportunities. Cheryl offered various services during the whole experience that helped shape my resume and get it in to the hands of hiring professionals. Once I received my first drafts, I realized I was in the proper hands and spent my money wisely. If you are in need of an updated resume, look no farther. ZipJob is the right place to be. Thank you to all of the staff throughout the whole process. You've done amazing work.

Thumbnail of user michaelc6138
California
1 review
0 helpful votes
  • Send Message
February 3rd, 2022
Verified purchase

My resume turned out very nice, It was done on schedule and I am grateful to Trevor for all of the work he put into it.
He was always very kind and professional. I would recommend him and this service to others.
Thank You

Thumbnail of user taliam10
Minnesota
1 review
0 helpful votes
  • Send Message
August 12th, 2019

My experience with ZipJob has been super easy and wonderful! My editor was very receptive to my wants and needs, and I'm overall very pleased with the work done! I feel more confident in my job search now that I have a strong resume.

Thumbnail of user tenedrar
Louisiana
1 review
1 helpful vote
  • Send Message
March 5th, 2022
Verified purchase

This was an okay experience, it did have a quick turn around but my resume is cookie cutter. Although I expressed my intentions, we only made it halfway there. Also, there were quite a few typos in my material.

Thumbnail of user lisac3687
Michigan
1 review
0 helpful votes
  • Send Message
August 20th, 2022
Verified purchase

The writer I was given gave me a timeline and didn't meet it. The quality of writing was laughable. I sent the writer copies of the job postings I was interested in and none of that was reflected in my resume. All of my pertinent skills were relegated to a tiny paragraph. When I demanded a refund, it was denied... Twice. I was offered another writer but I have zero confidence this will turn out satisfactorily.

Proceed at your own risk...

Tip for consumers:
Find another company. The quality is not worth the price, it is not timely, and this will not help you land the job of your dreams.

Products used:
The full package which was resume, cover and thank you letters and LinkedIn.

Service
Value
Quality

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

ZipJob's professional resume writers, and our resume scanning technology, provide you with the best resume writing service possible. Get started with a professional resume today!

Company Representative

Thumbnail of user kyliet65
Kylie T.
Typically does not respond to reviews

How do I know I can trust these reviews about ZipJob?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ZipJob?