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ZipRecruiter has a rating of 3.5 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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I have an account with this job platform and I am glad that I made it since the last job I landed was from here. I don't know about the other countries, but in the Netherlands this platform is getting quite popular. Many companies are posting their job calls here. Hence, a lot of job opportunities. It is good that you can adjust your settings and I receive regular emails about new job calls for the positions I have set. You never know when a good and better opportunity will come.
Anytime I had an interview set up by ZipRecruiter by the time I got there the position already been filled and ZipRecruiter did not let me know that so I wasted my time gas energy. And felt even more discouraged so thanks to recruiter! CG
I am pleased in one way because on finding out the mistake that happened, Tara was very helpful to explain to me what had happened and also she connected me to Lisa
S who issued me a refund and fixed things. But initially the emails that were sent to me were misleading and not explanatory. I have had an account with
Ziprecruiter since about July 2017. I then discontinued my account in about October 2017. I kept getting emails telling me that if i activated my account I would receive a 25% discount. My husband & I talked about it and decided to renew. Well I responded to one of these emails and paid the fee (they took my money) but it was not explained to me that i had to go into my account online and activate things manually, i thought that once I paid then that would automatically activate my same job postings. Well when i went online and noticed that the job postings showed closed that is when i questioned things. But thankfully things were fixed, Again thank you to Tara and Lisa S. :)
I was concerned about my job ads not getting good traffic and DeJuan went over everything with me and told me about the resume database! I'm very excited! Thank you!
I have had a couple issues logging into my account and Alexis was a doll. She helped me fix my email login information and solved everything swiftly. I really appreciate all your help Alexis!
I've been a multi year user of Zip Recruiter and have found it to be a fair value overall. My issue is that when you upgrade your service to try something new for a month and decide to go back to your former plan your former plans pricing increases. I was on a 4 job posting plan and paying $377 and change monthly, plus boosts etc. My guy at Zip suggested a new plan which I tried for a month, cost was $993. Really was not worth the upgrade as it just generated more garbage than normal to sort thru, went back to my old plan and now price is $480. I email my Zip guy twice, no response, I leave a Vm, no response. Finally chased him down to express my thoughts on the price change, nothing I can do I'm told, I had a disco7nt and now it's gone. This had happened in the past as well so it's a management decision not the CSR. I told him it's a sleazy practice, you can tell he's used to the feedback. This is basically a bait and switch tactic. Now the four job plan is going to $575 from the $377 I was paying. I was on auto pilot with the plan and now I'm taking a hard look at the value. Shame on you Zip Recruiter
Products used:
4 job plan
She was great and very helpful! I appreciate her help in such a timely manner! I never posted a boost before and had issues with the new credit card and she helped me with both! Thanks again!
Excellent service and tools. Once I updated my resume I got no less than five views and offers to apply, when I finally took my offer I had three others waiting for my acceptance. I'm very pleased.
I called in needing help resetting my password and DeJuan provided quick and easy assistance... great rep! Great customer service! Will recommend to others!
I needed assistance in editing keywords for my job ad and Randy provided step by step instructions in how to accomplish this and it worked! Thanks again for your help.
Rebecca was most helpful in resolving my question. I am new to this site so it was awesome to experience excellent customer service. Thank you, Rebecca!
Spoke to Stacia McKinnie who assisted me greatly with reactivating two job positions. She was very knowledgeable and led me through the process quickly and offered some tips on screening applicants.
Today Ericka was an amazing help with a technical problem. She also was interested in a specific comment I made that Flexdox would find very beneficial. Excellent customer service.
Melody was great and helpful in helping me cancel my account with ZipRecruiter. She provided me with other options, but at the current time weren't applicable to my situation.
Erika was so helpful, she stuck with me and fixed my issues. She had a great attitude and made the whole transaction so easy. I wish she lived closer so I could convince her to come work for me!
Called in for some help with my account and I was lucky enough to get Tanya! She was very pleasant, friendly and patient! Thank you Tanya for making my experience a good one!
I worked with Erika on the on how to close an ad and re-post another ad. She was very helpful in explaining the process and and walked me through it very efficiently. Thanks for your help.
Tatianna was very helpful in answering my question about the end date of a job posting. When she misspoke, she quickly acknowledged the mistake, apologized, and corrected herself.
Erika Tarango is a gem, she was able to assist me with my question quickly and without issue. This is the type of service that all companies should strive to achieve across the board. THANK YOU
I chatted with Erika, and my issue was fixed. I hit end chat before we were done, and not only was I able to get her back online, she actually saw my last post and did what I asked. Yeah Erika!
The person who assisted me was: Tatiana
I needed to add key words to the searches - her directions were very clear and precise and i successfully updated my posting.
I am a new client and have found your website most helpful. But would not have know about searching your site for applicants had DeJuan Bennett not informed me. What a great feature.
Tanya O'Toole was wonderful in helping me with my ad. It was so nice to be able speak with someone so pleasant and knowledgeable. She made sure all my questions were answered completely.
Tanya was able to quickly and efficiently assist me with making account changes. Her pleasant and professional manner was a wonderful start to my day!
We are pleased to share what great customer service we have received from Ziprecruiter. Leticia Barton is a pleasure to work with!
Infinity Sales Group
Boca Raton FL
Tatianna displayed a since of urgency on answering a question and provided excellent customer service/direction on reviewing candidates for our company hiring process.
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