• ZipRecruiter

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ZipRecruiter

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Overview

ZipRecruiter has a rating of 3.5 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

  • Service
    45

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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How would you rate ZipRecruiter?
Top Positive Review

“I have an account with them”

Huginn A.
6/6/24

I have an account with this job platform and I am glad that I made it since the last job I landed was from here. I don't know about the other countries, but in the Netherlands this platform is getting quite popular. Many companies are posting their job calls here. Hence, a lot of job opportunities. It is good that you can adjust your settings and I receive regular emails about new job calls for the positions I have set. You never know when a good and better opportunity will come.

Top Critical Review

“A day late and a dollar short”

Crystal G.
8/31/24

Anytime I had an interview set up by ZipRecruiter by the time I got there the position already been filled and ZipRecruiter did not let me know that so I wasted my time gas energy. And felt even more discouraged so thanks to recruiter! CG

Reviews (581)

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Reviews that mention popular keywords

customer service (149) zip recruiter (63)
Thumbnail of user pattip22
New York
1 review
0 helpful votes
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February 7th, 2018

I called to see if there was a way to email a manager multiple resumes. Erika assisted me and was very helpful. She was very thorough and proceeded to ask me if I knew about other features.

Thumbnail of user davidk1624
California
3 reviews
0 helpful votes
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May 19th, 2023

Is this ZipRecruiter.news, ZipRecruiter.news, ZipRecruiter.news. The only worse ads are Kars For Kids. Along with Jason Evens. OVER 90% have never read a sales book. We know, we know, we know.

Tip for consumers:
Just that your radio spot is SO irritating.

Products used:
The stuff.

Service
Value
Quality
Thumbnail of user kathym205
Colorado
1 review
0 helpful votes
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January 4th, 2018

We accidentally left our account open after we filled the position and Rob C. Was very helpful in responding the the additional applicants and closing our account.

Thumbnail of user annec136
New Jersey
1 review
1 helpful vote
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March 2nd, 2018

My issue was resolved within minutes and the representative I spoke with, Tanya, was very personable and knowledgeable. Thanks Tanya and Ziprecruiter!

Thumbnail of user jasonr179
Mississippi
1 review
0 helpful votes
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April 12th, 2018

I spoke with Maika in regards to my job posting question. She was very kind and offered to help fix my issue as well as walked me through it for the future. She was a great help!

Thumbnail of user suzyh6
California
1 review
0 helpful votes
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November 21st, 2017

Tatianna was quick to respond and solve my account management problem. She was friendly and helpful, and I appreciate her excellent technical support!
Thank you,
Suzy

Thumbnail of user tiffanyf23
Virginia
1 review
0 helpful votes
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January 19th, 2018

Mayra was EXCELLENT in working out our issues with our (now) previous Account Manager who was secretly trying to upsale the account and was very unprofessional. Mayra H. Was super helpful, understanding, and quick to act!

Thumbnail of user johnw760
North Carolina
1 review
0 helpful votes
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January 6th, 2018

Thanks Robi for being patient with this old guy in trying to fix his issue. Couldn't change my company name and he pointed me right to it! Easy peazy! Really starting to like Ziprecruiter!

Thumbnail of user kellya149
Texas
1 review
0 helpful votes
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April 16th, 2018

Quality person on the telephone and very patient with me in navigating their website.
Excellent telephone skills as well as humour.
Great experience with Leticia!

Thumbnail of user amaechio1
Illinois
1 review
0 helpful votes
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March 7th, 2018

I had an issue with logging in to my account because I set it up through my ADP account. Erika was able to close my other account and get me to my zip recruiter app on my ADP page.

Thanks

Thumbnail of user pamelad72
Michigan
1 review
0 helpful votes
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December 29th, 2017

Tonya was very helpful in getting our account straight. We were having challenge signing on and Tonya walked me through and made thing so easy! She was very nice and extremely professional.

Thumbnail of user joannes170
Massachusetts
1 review
1 helpful vote
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August 8th, 2018

Mayra demonstrated stellar customer! She patiently walked me through the functionalities as well as gave me guidance and suggestions based on her experience.

Thumbnail of user ireneg31
Oregon
1 review
0 helpful votes
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January 12th, 2018

Tanya helped me immediately and also walked me through the process. She wouldn't leave the call until she confirmed that I was all set! This was very helpful!

Thumbnail of user julied138
California
1 review
0 helpful votes
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March 22nd, 2018

Leticia gave me great advice to rearrange the qualifying questions to start with the main deal breaker with the most important question - are you a licensed M. D. or D. O.

Thumbnail of user georgep124
Arizona
1 review
0 helpful votes
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October 14th, 2017

I could not log into my account and Shawana told me about using Chrome and also taught me to clearing my cache and cookies as well.
Now I can see everything. Thank you ZR for her.

Thumbnail of user steveb335
California
1 review
0 helpful votes
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February 24th, 2018

Trial was OK. Service is to expensive to be practical for mom and pop small business. Site works OK and is easy to use. I don't like that they make canceling the trial so hard to find on the site

Thumbnail of user beckyy7
Illinois
1 review
0 helpful votes
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October 12th, 2017

I clicked on the live chat button and Shawana was able to walk and talk me through the questions and issues I was having. She was very helpful and persisted until we figured it out.

Thumbnail of user caseyk27
South Carolina
1 review
0 helpful votes
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April 25th, 2018

Leticia was great and took care our needs to find the right applicants. She increased our exposure to applicants and showed us how to search resumes that fit our desired skill set.

Thumbnail of user glenp21
Wisconsin
1 review
0 helpful votes
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October 16th, 2017

Shawana help me out greatly with solving this issue that I have been dealing with issue I also talked to Morgan and she was trying to help solve this issue also but shawana got me the link I needed Hats off to both of those girls

Thumbnail of user nickolast4
Illinois
1 review
1 helpful vote
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October 24th, 2017

I was confused about the terms of this site and was even a little frustrated. Shawana took the time to understand my frustration and clarify where I was mistaken.

Thumbnail of user olivera80
California
1 review
0 helpful votes
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September 9th, 2022

I returned to the ZipRecruit platform looking for new work after about a 2 year hiatus. I logged in and updated my profile and attempted to apply for a job.

I received an error, however, that my current email needed to be updated to proceed. Not sure why, I changed it to a backup with the intention of reverting it back to the original email (I didn't want potential employer messages sent to my backup). Although when I tried to switch it back, the platform sent me an error message that my professional email was invalid, even though I had just signed in with it.

I reached out to their support department and they were dismissive of my claims, telling me that I needed to reset my browser's cache and cookies and that's all that could be done. I wasn't very happy with being brushed off and made another request, this time having my ticket reviewed by the internal team. After a few days, I was told that my problem could not be resolved and that I would have to live with using my backup email, despite their platform forcing me to change it. So now my resumé and my cover letters direct communication to my professional email, but ZipRecruiter points to a janky backup email.

I'm not inclined to use the Zip Recruit platform now because it will supply my backup email for communications which is not where I field new work opportunities.

Not happy that my profile was forced to be incorrect.

Tip for consumers:
Use a different platform.

Products used:
Indeed, LinkedIn, Angel List

Service
Value
Quality
Thumbnail of user shannonn15
California
1 review
0 helpful votes
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January 6th, 2018

I called the 800 number and spoke with Tima Escarzaga. She was so friendly and helpful! I was able to get my login corrected and a new user set up in minutes. She is awesome!

Thumbnail of user chelsyh
North Carolina
1 review
0 helpful votes
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October 17th, 2017

Tatianna was extremely quick to respond and helpful in my request. I was quite pleased with the experience and she was able to answer my questions and offer a suggestion.

Thumbnail of user rachelt80
Texas
1 review
0 helpful votes
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October 10th, 2017

Stacia was very helpful and fixed my problem quickly! She was also very friendly and professional. She communicated with me clearly and gave me different options on how to fix my account.

Thumbnail of user edwink10
New York
1 review
0 helpful votes
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October 3rd, 2017

Stacia is a superstar, she quickly understood my problem and I was so impressed with how she responded to my urgency and quickness in resolving my problem.

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Search for jobs hiring in your area using ZipRecruiter's job search engine - the best way to find a job. Find jobs hiring near you and apply with just 1 click.

Company Representative

Thumbnail of user bernardinem
Matthew S.
Customer Experience Manager
Typically does not respond to reviews

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