• ZipRecruiter

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ZipRecruiter

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Overview

ZipRecruiter has a rating of 3.5 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

  • Service
    45

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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How would you rate ZipRecruiter?
Top Positive Review

“I have an account with them”

Huginn A.
6/6/24

I have an account with this job platform and I am glad that I made it since the last job I landed was from here. I don't know about the other countries, but in the Netherlands this platform is getting quite popular. Many companies are posting their job calls here. Hence, a lot of job opportunities. It is good that you can adjust your settings and I receive regular emails about new job calls for the positions I have set. You never know when a good and better opportunity will come.

Top Critical Review

“A day late and a dollar short”

Crystal G.
8/31/24

Anytime I had an interview set up by ZipRecruiter by the time I got there the position already been filled and ZipRecruiter did not let me know that so I wasted my time gas energy. And felt even more discouraged so thanks to recruiter! CG

Reviews (581)

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customer service (149) zip recruiter (63)
Thumbnail of user billc195
Texas
1 review
0 helpful votes
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December 19th, 2017

Chatted with Rebecca who was very helpful in getting the job reposted and getting me connected with our account manager. It was a pleasure interacting with Rebecca.

Thumbnail of user darbyc
Virginia
1 review
0 helpful votes
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January 10th, 2018

Tatianna helped me with my question within a couple of minutes! Great service! The service is great because it helped me save time looking through menus of the site.

Thumbnail of user christinar80
California
1 review
0 helpful votes
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December 13th, 2017

I worked with Leticia to help with account issues. She was very patient and thorough with whenever I had a question. (I had several.) Quick to resolve my issue.

Thumbnail of user karif6
Florida
1 review
0 helpful votes
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February 8th, 2018

Tanya was my Rep when I called in and she helped me with my account! She took care of everything on our billing account and explained everything to me on the reoccurring billing.

Thumbnail of user denisew101
Florida
1 review
0 helpful votes
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November 9th, 2017

I had a problem with a user's access, and Robi was polite, professional and efficient. My issue was solved quickly, and I am pleased with the assistance provided.

Thumbnail of user patricks176
California
1 review
0 helpful votes
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January 24th, 2018

I went on the livechat for an issue that I needed help with. Erika was assigned to assist with my issue and was able to fix the problem and was very helpful.

Thumbnail of user abbiee1
Missouri
1 review
1 helpful vote
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October 24th, 2017

I worked with Tatianna this morning. She was an awesome help. Thank you. I asked this morning to help me better understand ziprecruiter. I'm glad she was online to help me out.

Thumbnail of user daniellej35
Ohio
1 review
0 helpful votes
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February 27th, 2018

Tatianna understood exactly what I needed and was able to resolve my issue within minutes. I needed my email free to be able to be added to another account!

Thumbnail of user johnl587
Texas
2 reviews
2 helpful votes
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March 2nd, 2018

Thank you Tara for your great customer service!

You made ZipRecruiter ROCK. Problem solved and you made it easy, actually I was the problem so thank you.

Thumbnail of user im86
Alabama
1 review
1 helpful vote
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July 20th, 2021

I am being spammed by zip recruiter, and I never signed up with them. Unsubscribing doesn't work. I did TRY to look at jobs for US postal service on AL.com's job site, but the purportedly legitimate USPS site was faked by AL.com and their paid subscriber. The fake postal site required email to LOOK at postal job list, as well as date of birth. I knew this latter was illegal in hiring and didn't provide DOB. Field was pre populated with date so I clicked forward to see if page would roll. And surprising me, it did. 1989 for birth year! Couldn't get out of non USPS jobs, home depot, etc appearing instead. Subsequent spam emails from: zip recruiter, next smart match, emergency email.org.
Plainly put, these bad actors are boiler room brokers, and both AL.com AND clients understand their own scams on job seeking public. And no one should be allowed to fake a government website for any reason. It made me question the legitimacy of all job adverts on AL.com job board. Watch out for that bounteous job list, as it's likely fake.

Tip for consumers:
Fraud alert

Products used:
None. Can't even unsubscribe from sites.

Service
Value
Quality
Thumbnail of user gerritystoneg
Massachusetts
1 review
0 helpful votes
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December 29th, 2017

Thank you Robi,

You were extremely helpful driving new candidate's to our posting, and this why we will continue to utilize Ziprecruiter.
Happy New Year-

Thumbnail of user rb156
Texas
1 review
0 helpful votes
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October 12th, 2017

Shawana provided excellent service and guidance while I was working to move a third company to ZipRecruiter. You will not find a better forum to post jobs! Thank you Shawana and ZIP :)

Thumbnail of user melissaf71
Tennessee
1 review
0 helpful votes
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November 27th, 2017

Tennetia at ZipRecruiter was very efficient when communicating with me about how to get logged in and view my past posted jobs. Very pleased that I posted my jobs here at ZipRecruiter.

Thumbnail of user brooked33
Georgia
1 review
1 helpful vote
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July 22nd, 2018

I had received the best customer service today from Electra at ZipRecruiter. Of all the calls or contact I have had with ZipRecruiter, this by far was the best.

Thumbnail of user robertv85
Colorado
1 review
0 helpful votes
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January 8th, 2018

DeJuan and ZipRecruiter are GREAT in helping me learn how to use this company as program as a process to find and interview new salespeople. Thank you for making my job much easier.

Service
Value
Quality
Thumbnail of user curts14
Illinois
1 review
0 helpful votes
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September 27th, 2017

Tried Zip Recruiter today posted new Job Ad at like 10:00am had three resume in my in box by 4:30pm! Probably have a lot more tomorrow AM must job hunters look at night I think!

Thumbnail of user patrickg72
Florida
1 review
0 helpful votes
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October 16th, 2017

Handled all my issues rapidly and professionally! Also offered me insight into functions I was not aware of. All on a Sunday morning no less!

Thumbnail of user debbieb146
Rhode Island
1 review
0 helpful votes
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October 14th, 2017

She was very nice and helped me get through to the right people her willingness to have patience while I searched for my information

Thumbnail of user dcapc
Texas
1 review
0 helpful votes
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October 5th, 2017

Randy was very helpful and did exactly what I needed so I could start receiving resumes! Great job! The chat box is an excellent feature

Thumbnail of user jimf91
Montana
1 review
0 helpful votes
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December 5th, 2017

My question was answered quickly and she did a good job. She even added advice that will help me since I am new to Zip recruiter.

Thumbnail of user ryanw102
Idaho
1 review
0 helpful votes
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November 27th, 2017

Erika was able to help me very quickly and efficiently with something I had spent quite a bit of time trying to figure out. Thank you!

Thumbnail of user elvaw1
Canada
1 review
0 helpful votes
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April 22nd, 2018

Muddling through my free trial and Tara was very helpful. I will repeat this again since I need to have at least 100 characters ;)

Thumbnail of user charlesj80
Missouri
1 review
0 helpful votes
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January 24th, 2018

One of the online assistants, Melody, really took the time to help me with some issues I had in sorting applicants. Great customer service!

Thumbnail of user donnab222
Illinois
1 review
0 helpful votes
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October 13th, 2017

Randy did great! He was quick to respond and answered all my questions. I was happy with the level of service.

Thanks,

Donna

Thumbnail of user richardw254
Wisconsin
1 review
0 helpful votes
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September 29th, 2017

Erika took care of my issue (refund for unintentional boost) with lightning speed and I really appreciate that level of service. Thanks again.

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Search for jobs hiring in your area using ZipRecruiter's job search engine - the best way to find a job. Find jobs hiring near you and apply with just 1 click.

Company Representative

Thumbnail of user bernardinem
Matthew S.
Customer Experience Manager
Typically does not respond to reviews

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