ZipRecruiter

I called and spoke with Mayra in Customer Service. She was excellent! She waited for me to explain my issues and was able to clearly direct me through the steps to get them resolved. Although I thought it would be complicated, Mayra quickly handled my request. She is an asset to ZipRecruiter! Thank you Mayra.

When I posted my professional job listing on ZipRecruiter, there were some features that I was unsure how to use. Robi was not only very helpful, but he responded quickly and thoroughly to all the questions that I had.

Text my concern with a post that should have received a trial period
My thinking was it would not be corrected... but robi professionally and quickly acknowledge my issue provide credit and a 4 day trail as requested
It made me feel that I am working with a firm that is looking to be a partner and not just a vendor
Ty Robi

Tried Ziprecruiter for a hyper specific position, didn't get any good applicants over a month and a bit, however. Customer service from DeJuan was great, and he's made me decide to try it again in the future. These guys aren't just in it to make a quick buck, they're in it for the long game by developing real client relationships. Great service, very impressed.

No long wait to be connected to someone to get the assistance I needed. Clicked the chat box, answered a few questions and then Randy started the chat right away. He answered my questions and followed up to be sure I got what I needed.

Brittany was outstanding today, assisting me with re-posting a position and clearing cookies which was a very big help. She was very upbeat, responsive and patient in offering solutions in a timely manner.

I reached out to the CHAT function on the Zip-Recruiter site seeking to resolve a problem with my new account. Although Tatianna is not authorized to make the necessary changes to my account, she understood my problem immediately and sent me a link that let me quickly resolve the issue.
Thank you,
R. G. Hunter, MD

I called and talked to a rep with a few "how to" questions. I spoke with Tara Brooks. I was so pleased and happy that I called. Tara educated me on how Ziprecruiter works and how to use the site to efficiently use this awesome business tool. I am forever grateful for her patience and willingness to teach me and guide me.
So far, I am super impressed with Ziprecruiter.com!

Morgan was very helpful and knew exactly what I needed to do. She directed me to the area where I needed to be to delete the saved password do i was not asked to renew the password every time I logged on.

I started a free trial to see if it was a good way to find staff. I received terrible candidates and was charged over $1,056.00. It was a terrible experience. I would suggest DO NOT try Zip Recruiter.

I was having issues resetting my password yesterday and the rep assigned to my account was no help and could not figure out the problem nor offer a solution. Just kept stating the problem was on my end. All he was interested in doing was trying to sell me more job slots. I called again today and got Tonya O'toole. She quickly diagnosed the problem and resolved it. Was friendly, smart and fast. THANK YOU TONYA

Morgan B. Was very helpful with my password. My password was not working and I was not receiving emails from ZipRecruiter to be able to change my password. Morgan was very calm and knowledgeable in assisting me with that process.

I used the chat feature to inquire about pausing and un-pausing an account. Didn't even have to wait one minute for a representative to assist me. I had the pleasure of chatting with a very polite and knowledgeable rep Tatianna. Tatianna provided me with ALL the info that I needed, with regards to my questions.

This was the first time I had to make a call to Ziprecruiter asking for help and Tanya rocked the call! She was very pleasant and upbeat! The call was very quick and I received the help I needed! I would recommend Ziprecruiter to all!

Even though I hired someone locally before I found someone off there site I was very pleased with the candidates I was receiving and the service they provided. The prices were up front and fair. I was especially impressed with my helpful phone conversation with Alice Marie Jimmie, she went out of her way to make sure I had all the information I needed.

Leticia was incredibly helpful with our problems and assured that we were getting the full value of our ad! We were confused and frustrated that we were not getting many qualified applicants and she helped us make some simple changes and taught us how to more effectively utilize the web site. We were ready to cancel our account but I'm so glad we called first!

Tee Bryant was absolutely terrific. I needed to cancel my subscription so I wouldn't pay for services I didn't need and she had me taken care of within 5 minutes! Everything was so easy and she was very friendly. I'll be using ZipRecruiter again someday and I'll be glad to do so because of people like Tee.

I've spoken to a few representatives about this issue. When you do a search and hoover/ click on a candidates name, the full resume does not show up completely. Some have company names missing, wording and format is off, etc. I am wasting "Views" by clicking the full contact info, just to see the actual full resume. Sarah (WHO IS AWESOME) explained that when you do the search it only shows the ZR resume, which we all know is not filled out completely. When you click the full contact you are shown the resume the candidate made/ uploaded. HUGE difference than what you are originally shown and what it actually is.

Sarah is awesome and did give us a free credit for the Boost when I was asking for view credits back. Reason I am asking for free credits is because I am having to waste them to view the actual, real, full resume.

No company is in the business for paying for a service that does not work properly. Hopefully, this gets fixed like yesterday.

Delivered resumes and applications to my email inbox.
Most applicants were from out of town and country (mostly from the middle East) even after settings requirements they be within driving distance to the job and not accepting applications from outside 100km. Spoke to them about fixing this numerous times with no change.

Closed both job postings, but were continued to get billed until we contacted them to cancel all of our services, with no indication to this.

Tldr: little applications, mostly not from North America, overpriced and were still charged after we closed our job postings.

I was stuck trying to figure out why my ad update was not working for me. I called and spoke with Leticia Barton who fixed my ad and even updated it so that it would show current since I reactivated an old ad and didn't realize it would not show the current date. Really great customer service! Great job Leticia!

I reached out to ZipRecruiter to update a new recruiter as primary and figured it would take a couple days. As soon as I called, the representative Tina Escarzaga promptly assisted with no delay. Our business truly appreciates the prompt response to our request as so there was no disruption to our business needs.

Morgan help assist me throughout the call with my failed login attempts, non recipe of password reset email to accout update. She stayed on the call to make sure I'd gained access and aked if I need any other further assistance. She also infomed me that I can use/send apply links via my social media sites!

Leticia did a great job helping me with ideas to maximize our search for the right candidate. With her, I felt like she had my back and really wanted to help our organization succeed. She provided me with some insights I would never have considered. GREAT JOB!