• ZipRecruiter

2024 SITEJABBER AWARD

ZipRecruiter

Write a Review

Overview

ZipRecruiter has a rating of 3.5 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

  • Service
    45

This company does not typically respond to reviews

Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
See all photos
How would you rate ZipRecruiter?
Top Positive Review

“I have an account with them”

Huginn A.
6/6/24

I have an account with this job platform and I am glad that I made it since the last job I landed was from here. I don't know about the other countries, but in the Netherlands this platform is getting quite popular. Many companies are posting their job calls here. Hence, a lot of job opportunities. It is good that you can adjust your settings and I receive regular emails about new job calls for the positions I have set. You never know when a good and better opportunity will come.

Top Critical Review

“A day late and a dollar short”

Crystal G.
8/31/24

Anytime I had an interview set up by ZipRecruiter by the time I got there the position already been filled and ZipRecruiter did not let me know that so I wasted my time gas energy. And felt even more discouraged so thanks to recruiter! CG

Reviews (581)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (149) zip recruiter (63)
Thumbnail of user josephb190
Washington
1 review
0 helpful votes
  • Send Message
November 16th, 2017

Rebecca was very prompt and helpful on our live chat. I was able to find a solution with her help in under two minutes. I highly recommend this feature when needing assistance from Zip Recruiter.

Thumbnail of user jeffp114
California
1 review
0 helpful votes
  • Send Message
April 29th, 2018

Katie was incredibly kind and helpful. She managed to handle my issue with precision timing. She is an excellent representation of quality service. Well done!

Thumbnail of user clairez3
California
1 review
0 helpful votes
  • Send Message
March 8th, 2018

Thanks Erika for your help and useful advice. I don't know how to use those functions of my new account. She provided me an brief instruction and nice service.

Thumbnail of user michellec290
Utah
1 review
0 helpful votes
  • Send Message
March 8th, 2018

Excellent customer support! They answer right away and solve any problem on the spot. Every time! Tee Bryant is who helped me this time around. She was great!

Thumbnail of user cindyw132
Georgia
1 review
0 helpful votes
  • Send Message
March 15th, 2018

I got a quick response from Erika. She answered my question and was very helpful. We just started with the job posting and have already received several resumes.

Thumbnail of user shantes5
Oregon
1 review
0 helpful votes
  • Send Message
January 23rd, 2018

Thank you Tara for your help today! You answered every question I had right away, were friendly and made me feel comfortable. We defiantly plan on using Ziprecruiter to help us hire new employees.

Thumbnail of user davido217
Florida
2 reviews
2 helpful votes
  • Send Message
April 11th, 2018

Tara was great. I still can't believe someone picked up the phone at 10:04 pm = impressive.

It's almost midnight, I am tired and simply trying to get to 100 characters

Thumbnail of user heatherg143
Texas
1 review
0 helpful votes
  • Send Message
June 4th, 2018

Morgan B. Was my rep today. She was very helpful and even called back when we got disconnected. She went out of her way to fix the issue getting supervisor approval!

Thumbnail of user kathig3
Arizona
1 review
0 helpful votes
  • Send Message
October 12th, 2017

Randy walked me through my job board to repost and was most helpful. Got the job reposted and hope to have a lot more candidates. Randy gave great details and was so quick to respond when I couldn't locate what I needed.

Thumbnail of user debbieh115
Delaware
1 review
0 helpful votes
  • Send Message
September 27th, 2017

I contacted your Live Chat today regarding questions about signing up for your free trial. The rep was extremely helpful and knowledgeable! Answered all my questions immediately - 10 Stars!

Thumbnail of user joshm162
Washington
1 review
1 helpful vote
  • Send Message
March 10th, 2018

I had a concern about our account and we were taking care of immediately. No hassles at all, just understood my concern and helped me figure out another option.

Thumbnail of user sarahy49
North Carolina
1 review
0 helpful votes
  • Send Message
March 16th, 2018

Very convenient system!
After enrolling Free Trial, I received several right away, so I upgrade for more hosting.

And also the representative helped me very kindly on my questions.

Thumbnail of user dianaw79
Diana W.
Pennsylvania
1 review
0 helpful votes
  • Send Message
October 19th, 2017

My employer was having an issue with our job postings displaying incorrectly in LinkedIn. Alexis F was professional, kind and efficient in making sure the problem gets resolved.

Thumbnail of user michaelh462
California
1 review
0 helpful votes
  • Send Message
January 23rd, 2018

Great service and product, the representative, Melody, was very professional. Should my needs change in the future, Ziprecruiter will be my go to source for new team members.

Thumbnail of user shirleyq2
New Jersey
1 review
1 helpful vote
  • Send Message
May 5th, 2018

I had contacted ZipRecruiter for assistance in taking over an Company account. Tara B was most helpful in assisting me to accomplish this task. All is working just fine now! Thank you Tara B!

Thumbnail of user lindsayd45
Florida
9 reviews
13 helpful votes
  • Send Message
August 22nd, 2023

I am disabled so I would prefer a remote job the problem is, EVERYTHING IS A SCAM! Companies either ask you for money to work or they just don't want to answer questions and make themselves suspicious! I have been on here for 2 years searching and I am stopping today because I just found out, Ziprecruiter is selling ALL my information to other scam "companies" and how do I know that? My mom called the police because a "company" I have never heard of or applied to sent me a check so they could steal my information! The cops even said "This is a scam! People who are on Ziprecruiter all report this company to us". Well, Thanks for the scare and the scam Ziprecruiter! I am so happy I can spot a scam and I didnt give out personal information.

Thumbnail of user mariac276
New York
1 review
0 helpful votes
  • Send Message
December 30th, 2017

I recently posted a position in ZipRecruiter and wanted to verify the details I wanted included. I chatted with Tatianna through their Live Help and was impressed on how quickly I was connected, how friendly Tatianna was and how she answered all of my questions to ensure I had exactly what I wanted. What Great Service! Thank you.

Thumbnail of user janz4
Texas
1 review
0 helpful votes
  • Send Message
October 19th, 2017

Was unsure of operation some features on my account and Alexis F helped me understand them. Great to work with, will continue to utilize the great services.

Thumbnail of user charlenem38
Virginia
1 review
0 helpful votes
  • Send Message
November 18th, 2017

Tanya was so helpful today and explained everything so that I would get my ad posted quickly the exact way I needed it to be posted. She did an excellent job.

Charlene Miller

Thumbnail of user siddm2
Georgia
1 review
0 helpful votes
  • Send Message
March 19th, 2018

Tanya went above and beyond with the questions I had. In addition, she provided me with additional support and options.

Overall my experience was great!

Thank you!

Thumbnail of user garys277
California
1 review
0 helpful votes
  • Send Message
March 21st, 2018

Called in with a simple billing question which was handled, then Katie Barlow showed quite a few helpful tips to maximize our ads. Thanks Katie good job!

Thumbnail of user sadafj2
Virginia
2 reviews
2 helpful votes
  • Send Message
March 24th, 2018

Jessica walked me though how to duplicate a job. She was very patient and knowledgeable. I definitely recommend ZipRecruiter to anyone that is looking to hire professionals.

Thumbnail of user andreav38
Washington
1 review
0 helpful votes
  • Send Message
January 11th, 2018

Katie was able to help me downgrade my plan as I wasn't satisfied. Not only that, she encouraged me with ways to get the most our of my job posting so perhaps after a few days I will notice a difference in the Standard vs. the Premium and will go back to Premium! THANK YOU, KATIE!

Thumbnail of user frustratedb
Idaho
1 review
2 helpful votes
  • Send Message
August 26th, 2020

I tried ZipRecruiter as I was needing an experienced commercial glazier. After seeing nothing but irrelevant resumes, I cancelled my subscription during the free trial time. A couple of months later I started getting resumes emailed, but they were just as worthless as the ones they had sent me before. To give an example, they sent me retail managers who had no experience with doing commercial windows. I figured they were just trying to get me back with a "see what we can do for you", but was surprised to see a charge for ~$500 a couple days ago.

When I contacted them, they insisted that I activated the resume search and had approved the charges. They won't refund my money and they continue to claim that I approved it. This time, I made them remove my credit card info so they can't charge me again.

Whatever you do, stay as far away from this company as possible. As an employer they'll cheat you. As a job seeker they'll likely send you irrelevant job apps. This is a flagrantly dishonest company, as you'll be able to tell by many of the reviews here.

Thumbnail of user douglasj26
Georgia
1 review
0 helpful votes
  • Send Message
October 10th, 2017

Love the chat box, great people, always get my issues resolved, quickly and correctly.
It is the easiest way to contact Zip Recruiter if there is ever an issue, which is rare.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Search for jobs hiring in your area using ZipRecruiter's job search engine - the best way to find a job. Find jobs hiring near you and apply with just 1 click.

Company Representative

Thumbnail of user bernardinem
Matthew S.
Customer Experience Manager
Typically does not respond to reviews

How do I know I can trust these reviews about ZipRecruiter?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about ZipRecruiter?