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ZipRecruiter has a rating of 3.5 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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I have an account with this job platform and I am glad that I made it since the last job I landed was from here. I don't know about the other countries, but in the Netherlands this platform is getting quite popular. Many companies are posting their job calls here. Hence, a lot of job opportunities. It is good that you can adjust your settings and I receive regular emails about new job calls for the positions I have set. You never know when a good and better opportunity will come.
Anytime I had an interview set up by ZipRecruiter by the time I got there the position already been filled and ZipRecruiter did not let me know that so I wasted my time gas energy. And felt even more discouraged so thanks to recruiter! CG
Was hiring for dental assistant, got multiple resumes for dentists (not helpful). Job was filled July 22nd, they e-mailed us asking if job was filled, responded it was, they continued to bill us through October when we called about the credit card charges, allowed one month refund for 2-3 months of illegitimate charges. Had used service in the past to place month-long ads, renewed as needed. They now auto-bill and continue job ad until you catch the charges, which makes no sense for a job ad company, should renew ad as needed-WILL NOT USE AGAIN, and do not recommend them unless you pay EXTREMELY close attention to automated charges to your credit card!
Maika, was a great help in answering my questions on candidates. This site offers many options to advertise for employee candidates and understanding it will take a little time.
Tee ( may be mistaken on the spelling) was excellent, efficient, fast, professional and most importantly patient. Excellent customer service, way to go for the promotion! Once again excellent job!
Very pleased with the way the call was handled. Thank you for your help! Greatly appreciated. Now I need to speak to the AE who gave me false information.
We ran an add with ZipRecruiter and cancelled the add before the 30 days was up because to of the horrible candidates we were getting. However, unless you delete your existing account, they will keep charging you a monthly fee. This was an account that I had with them prior to posting an employment add this go around. SCAM. I DO NOT RECOMMEND THIS COMPANY, DUE TO IT'S LACK OF ETHICS AND INTEGRITY. This is NOT how a company should do business. TOTAL WASTE OF MONEY! I truly believe that this company uses A.I. And just out to take your money.
All I can say is that, I Greatly appreciated the Time and Help that I got from "Morgan" She was so Helpful and Pacient helping me reset my email address after Many attempts trying to do it myself... Thank You so much again Morgan;-)
Erika was great! I asked her the question and she came back really quickly with detailed instructions on how to change the posted date to current and was done in 2 mins. Thanks!
Shawna helped me immediately with a question I had regarding resumes in the database. I appreciate her very timely response and polite interactions over the chat feature!
Robi C was able to help me figure out where an applicant went and how to see "hidden" candidates. Which was very helpful for what I needed to accomplish in my search today.
Zip recruiter will sell you a single job posting for aorund 500.00 and you will get poor results. Then they start to up sell.You can end up spending 2-3K to get what you intially paid for. Very devois practice. Not an honset company.
I had a very pointed question and Robi was able to assist me from start to end in less than one minute. Thank you for your help and for helping so quickly.
It was a pleasure having Ms Bryant assist us in updating our ad. She was very knowledgeable and on point with her corrections. I enjoyed working with her.
The online chat was a very good experience. Although my problem wasn't completely solved she had all the answer. On the to Validation Department. Thanks Alexis
Mayra Hernandez was Terrific and extremley patient. TThis web site was very helpful and easy to follow instructions. My agent was a great instructor and very helpful throughout the process. THANK YOU!
Didn't think I would need to look for another job so quick. Had my account closed in August. They got my account back open so I still has all the references there
I signed up for a free trial and accidentally upgraded the account. Melody was very easy to work with, and quickly resolved the issue so I would not get charged. Thanks Melody!
I had a question on the candidates and Erika took great care to answer my questions and even offered me some suggestions to help me optimize my results. Thank you very much!
I paid for hair stylist position and they sent me clerical candidates. Ran the ad for 3 days and only received one qualified, the rest were not. Will not use them agai.
Products used:
Indeed
I signed up for ZipRecruiter on September 18th and the process was so easy/quick that I forgot a lot of important information regarding my account...
I posted a job today and I was a little nervous that I may have boosted or posted too many jobs, and I did not want to get an additional charge for that. I chatted in and Shawana not only dived into my account and gave me the information I needed regarding my renewal but also reviewed my job ad, let me know I had 2 applicants already (boosting my confidence in the ad), walked me through how to post/close a job, how to find how many remaining resume views I have left, and how many people I can invite to apply to our job daily.
It was a very informative and helpful chat and I was able to leave that chat feeling confident and secure in the answers I received.
Tip for consumers:
Do not hesitate to chat in if you have a question! The responses are quick and thorough.
Spoke to Rebecca through chat on line. She was cordial, intelligent and closed my account promptly. You answered all my questions and was very helpful.
I glad u are open 24hrs.
Katie really helped me understand how to get the most out my advertising with zip recruiter and how to quickly review applicants with magic link from ziprecruiters...
Thank you so much!
I spoke with Tee and she was able to fix the issues we had very quickly! She also explained and walked me through navigating the website, which made things sooo much easier. Thank you Tee!
Through the live chat function I was able to get answers to my questions very quickly and get a call scheduled for further assistance. I am very happy with this service.
Erika was very helpful taking me through the steps to post a job. Also Taylor assisted me also for my subscription help. Both representatives were very knowledgeable and helpful!. Great experience.
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Hello Robin,
Thank you very much for taking the time to review ZipRecruiter, as your feedback is very important to us! Although our system does work to identify the best-matched candidates for your job, there are several other tools that we encourage all customers to take advantage of to help better their chances of finding the right candidate and filtering out those who do not meet your standards. We do have filters that you can apply to your job ads to help screen candidates and I would be more than happy to personally walk you through adding those screening questions and filters the next time you have hiring needs!
As for the billing issue, our call-to-cancel policy is designed to protect your sensitive information and privacy. I would be happy to investigate this billing issue for you so we can work to resolve it. If you want to email me at support@ziprecruiter.com with the subject line "TIER II" I can investigate further. We appreciate your patience.
We are available here at Customer Success at 877-252-1062 (24/7) to answer any questions you may have!
Kind Regards,
Miranda
Tier II Support