• ZipRecruiter

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ZipRecruiter

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Overview

ZipRecruiter has a rating of 3.5 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

  • Service
    45

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Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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How would you rate ZipRecruiter?
Top Positive Review

“I have an account with them”

Huginn A.
6/6/24

I have an account with this job platform and I am glad that I made it since the last job I landed was from here. I don't know about the other countries, but in the Netherlands this platform is getting quite popular. Many companies are posting their job calls here. Hence, a lot of job opportunities. It is good that you can adjust your settings and I receive regular emails about new job calls for the positions I have set. You never know when a good and better opportunity will come.

Top Critical Review

“A day late and a dollar short”

Crystal G.
8/31/24

Anytime I had an interview set up by ZipRecruiter by the time I got there the position already been filled and ZipRecruiter did not let me know that so I wasted my time gas energy. And felt even more discouraged so thanks to recruiter! CG

Reviews (581)

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customer service (149) zip recruiter (63)
Thumbnail of user deel171
New York
1 review
2 helpful votes
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March 9th, 2022

This company is a farce. They send you emails of jobs that are old and outdated. They also send you jobs that are completely outside of the industry in which you're looking for and in which you are not interested in. Don't waste your time.

Thumbnail of user lindah357
New Jersey
1 review
0 helpful votes
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January 11th, 2018

Erika not only answered my question, she also explained how we can appear in Google searches by adding a salary range and location to our job posting, both of which were missing. She was a great help.

Thumbnail of user clarac43
New York
1 review
0 helpful votes
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April 3rd, 2018

One thing that makes life so much easier is someone's ability to know what we want before we ask. Morgan actually provided me with this type of service today when I called. Good job Morgan and thank you!

Thumbnail of user ninog7
North Carolina
1 review
0 helpful votes
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March 16th, 2018

Ms. Katie Barlow responded with professionalism and wasted no time in finding solutions for my issues with Zip Recruiter. Katie was also an active listener which I appreciated a lot. Katie's follow up was great.
Thanks,
Nino Gonzalez

Thumbnail of user chandlerg5
California
1 review
0 helpful votes
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October 17th, 2017

I had a great experience using their online chat help. Tatiana was very quick and responsive to my needs about adding deal breaker questions to my job posting. She even offered a YouTube tutorial for future reference!

Thumbnail of user michellen83
Massachusetts
1 review
0 helpful votes
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November 21st, 2017

Fast, helpful, polite. Great customer service skills. Listens to needs and respond.
I have had a good experience with multiple zip recruiter employees and today Rebecca R. Only added to the positive experiences. Great team.

Thumbnail of user jayb177
Wisconsin
1 review
0 helpful votes
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February 7th, 2018

Great service by Katie. She answered all my questions and walked me through the website section by section so I would understand what types of tools I actually have to place an appropriate job posting...

Thumbnail of user kathleens85
Ohio
1 review
0 helpful votes
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April 29th, 2018

Were were having some accounting issues that needed immediate attention. Jessica in Customer Service was attentive, focused and very accommodating. She resolved the issue and offered suggestions to insure that we did not have a similar problem again.
Thank you Jessica- you made my day!

Thumbnail of user ms499
California
1 review
0 helpful votes
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January 8th, 2018

It found me qualified candidates very quickly. Would definitely recommend it to anyone who is looking to fill positions. Also, great and friendly customer service representatives. Rebecca was awesome at helping me cancel my account. It was no longer needed as it worked and we filled every position in under 1 month.

Thumbnail of user kirbyp10
Florida
1 review
0 helpful votes
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January 10th, 2018

When needing some quick help, the on-line chat allowed me a quick answer to my question and even tipped me off on other updates I could make as well. Erika was very efficient and effective which is a huge asset to any company. Keep up the great work!

Thumbnail of user darlenes44
Oregon
1 review
0 helpful votes
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October 17th, 2017

Agent was supportive and very helpful in my understanding how to add new User accounts so that hiring managers will be able to manage their own job listings going forward. Nice job. If there was 6th-star to give I would have done so.

Thumbnail of user carolr126
Washington
1 review
0 helpful votes
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January 6th, 2018

I found my new job through ZipRecruiter! Consequently, this required my firm to cancel the job posting, which was overlooked. Our account manager was no longer on staff, but Erika helped me to work around the problem, enabling us to complete the process. She also went the extra mile to help me receive a credit for the unused month.
The owner of our firm was pleased with the service received from ZipRecruiter, and will be our go-to for future personnel needs.

Thumbnail of user kathyr110
Kathy R.
Georgia
1 review
0 helpful votes
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January 4th, 2018

I called to change the company name on an invoice, and had what thought was a complicated reason why. Tina listened well and made the change promptly. I'm very happy with the customer service at Zip Recruiter.

Thumbnail of user davidm802
Florida
1 review
0 helpful votes
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December 16th, 2017

Ziprecruiter organizes the applicants well and makes it easier for a busy hiring manager to manage the process on their own without losing track of candidates. The screening questions tool is very helpful for filtering unqualified applicants out quickly and the mass mailing tool makes closing out the job quick and easy. I would have given it 5 stars if the price was more in line with other job boards.
Also, the online chat was very helpful when I had questions. Melody was able to quickly answer my questions which is great for me because hiring is not my regular job duty so the less time I spend wrestling with hiring tools the better.

Thumbnail of user davidj338
California
1 review
0 helpful votes
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February 15th, 2018

Morgan Byrd was an exceptionally articulate and smart advisor. She constantly saw the situation from my side and was able to give me work around solutions to best meet my needs. I was so fortunate to have her answer when I called back a second time and the service was even better! Note to management... Find a way to KEEP Morgan as she is great for your brand. A fantastic customer experience.

Thumbnail of user joelr47
Washington
1 review
0 helpful votes
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December 29th, 2017

Katie was great when I called in yesterday with a simple billing question. I knew exactly what I was signing up for with ZipRecruiter and she gave me some additional tips about refreshing job postings. Really quick service too, I was connected right away.

Service
Thumbnail of user beverlyh50
New Jersey
1 review
0 helpful votes
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December 12th, 2017

Great customer service. Erika was very helpful. I think $10 is a little steep to just still have access to your candidates, but we chose to do this instead of having the headache of creating a new account if/when we do another job posting.

Thumbnail of user cherylb257
Illinois
1 review
0 helpful votes
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May 19th, 2018

Was struggling for two days trying to figure out how to use ziprecruiter dash board! Thanks to Alice, she was awesome with giving me a 10 minute overview of how to get around and what everything was on my dashboard!
Very pleased! Thank you

Thumbnail of user debbiew121
Michigan
1 review
0 helpful votes
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March 6th, 2018

I wanted to compliment the customer service representative that helped me today from Zip-recruiter.
Her name is Tee Bryant and she was so helpful and patient. I needed to know more about the Resume Database and she explained it so very well and she made sure that I did not get off the phone until all my questions and concerns were taken care of completely! Thank you Tee for being so patient and kind!

Thumbnail of user blains
Texas
1 review
0 helpful votes
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November 1st, 2017

I have a link that was sent out through social media for a job posting that was not approved and never active. Alex F has helped me by staying professional, engaged, understanding of my situation, respectful of the sensitivity, very positive attitude throughout. Rather than stopping and not helping me since the protocol for this situation is in place, he has submitted this as a case to investigate any opportunity to remove it from being visible through the link that is being circulated through social media. Thanks for helping!

Thumbnail of user rachelm190
Texas
1 review
0 helpful votes
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March 19th, 2018

Although we had to open a service ticket, Erika was very attentive to my needs, researched the problem, validated my concerns, followed up on screen-grabs I sent her and initiated a fix to the issue.
I consistently get great service from Zip Recruiter tech support. Thanks y'all!

Thumbnail of user gisellef7
Cameroon
3 reviews
16 helpful votes
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May 24th, 2019

Ziprecruiter is a site that helps in finding job opportunities or vacancies from recruiting managers. All you need to do is register for free, leaving all important information that would help them find job vacancies in your work domain. Immediately they find any, you are notified through a mail, so that you can apply. Their service are free yet, very satisfactory. I commend mostly their promptness.

Thumbnail of user latishag2
Texas
1 review
0 helpful votes
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January 15th, 2018

She was very polite and helped me without any questions. Got the job done. When I called she took her time and explained to me about anything that I asked. She had real good manners and I really do believe that she is in the right place. We need more people like this whom seem to love what they do. Thanks!

Thumbnail of user sheilas100
Minnesota
1 review
0 helpful votes
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March 22nd, 2018

I called to put a hold on our account and Katie Barlow was very helpful and professional! She gave me several helpful suggestions. She also sent me an email confirmation on what we discussed. I also had a great experience working with Keith several months ago. He helped to get us set up and got our job opening ads out quickly!

Thumbnail of user hildag9
California
1 review
0 helpful votes
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April 29th, 2018

Tara Brooks was able to help me to access a resume left by a potential employee.
She also went a step further and refreshed my ad. She explained to me that since it was placed about one month ago it showed up lower on the page. She refreshed it for me and sent me an email with instructions on how its done so i could do it myself next time.

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Company Representative

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Matthew S.
Customer Experience Manager
Typically does not respond to reviews

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