ZipRecruiter

When Robi finally came online in chat, my issue was taken care of immediately and with courtesy. 5 stars for Robi, 4 for having to wait for someone to help me. Ended up starting another task and having to go back and forth between the screens checking to see when chat was starting. Not Robi's fault. Overall, I have used Zip for the last 5 years (as a casual job seeker also) and find the postings to be timely. Have never found a "fake" one.

Erika was very helpful and informative. With people like her in Customer Service with the ability to provide on demand information and remedies, we stay with Zip Recruiter. Thanks again, Tasha@ Epcon.

If you see the "live chat" icon in the bottom right-hand corner, I urge you, do not be afraid to click. You are immediately connected with a product support specialist, like Erika, who are extremely timely in answering your questions and are very knowledgeable about the product features. Thank you Erika!

Leticia B. Was very professional and willing to help me. It was truly refreshing to have someone such as her in our world of people that are unwilling or untrained on how to help. She could not have done a better job. Thank you Leticia!

Greatest help ever. Best customer service of any company I've worked with in the past 15 years! There immediately when I as an employer needed further help in hiring the right person Love Love Love Ziprecruiter.

Morgan B provided top notch support right when I needed it during a busy morning. She helped me troubleshoot my issue quickly by walking me through the steps with patience and clarity. My problem was resolved in no time! Morgan was knowledgeable, professional, caring and a great listener. Zip Recruiter consistently provides the best support with quick response and no waiting. Morgan represents the company well.

I was upset with the performance of my job ads and the difficulty I was having searching through the resume database. Rebecca helped me resolve all my issues and went the extra mile. If everyone in the world were as helpful as Rebecca, we would be living in Utopia. She is awesome and made my ZipRecruiter experience the best yet!

Shawana was great. I had a billing issue that Shawana Stuller was able to fix within 2 minutes by clicking the live chat feature. She was very nice and made sure I understood what was going on with my account. I could not have asked for a better experience and I was able to post my job and get qualified candidates without delay. Zip Recruiter has been one of the easiest sites to use for recruitment for my company.

Erika was great with helping to explain the charges and figure out that we were charged a full month extra. She was able to understand, explain and resolve the issue at hand quickly. So again, Erika is great and is an example of what customer service should be.

The live chat with Robert resulted in the right solution in 30 seconds! Great job! I've had less than impressive experiences with live chat services from other companies, but Robert was a true sherpa navigating me to the summit of Mt. ZipRecruiter.

I spoke with Mayra H. From the customer success team, who was extremely helpful, knowledgeable and friendly. She provided me with a demo of the system, which I never accessed before. She answered all my questions and gave a lot of valuable tips. She went above and beyond and provided exemplary customer service. I am very pleased with my first interaction with Ziprecruiter and now feel confident that there is a great support team that I can reach out to. Thank you!

Your customer service rep. Leticia was the best! She was very professional and was a pleasure to speak to. I plan on doing a lot of business with zip and I would like her to be my main source of contact! Thank you for hiring such a Pro! Mark in your sales department is a different story. Rude and very unprofessional! He said he was going to transfer me at the end of our conversation and hung up on me. Bad employee!

Everyone I have dealt with at ZipRecruiter's has been terrific. I have worked in Human Resources for over two decades and they have made my life much easier. I highly recommend them irrespective of the number of individuals you are hiring. They will save you hours and hours of time...

I appreciated the ease with which we could quickly review and categorize resumes. I could pull them up on my phone on the go and make quick changes to which ones i was most interested in. I could also review new one qickly and sort them for later review. Their online support was great as well. There at 3 in the morning when you have a late night question! I appreciated that I didn't have to wait until between 8 and 5 to get help

Brittany was very helpful yesterday. I was not sure how to update or create a job listing. Brittany made the task very easy with outlined steps that I can now do on my own! She was very polite and helpful, listening to my concerns and resolving my problems.
Thank you again Brittany
S. :)

We are new to Ziprecruiter so I called in to get my password reset and get started on the site. I was lucky enough to get on the phone with a pleasant women named Tanya. She stood on the phone with me the entire time while we waited for the password reset link, to assure I got it. We also were able to chat about where we live and the weather! She not only helped me with what I called in for but she also gave me a quick tour of the site and even gave me a good suggestion on linking our Facebook to be able to share the jobs on our pages. Wish all customer service reps were as helpful and kind as she was. Thank you Tanya :)

I wasn't receiving any candidates and knew this was strange. I chatted with Alexis F and it was corrected immediately! She found that I had placed a block on my emails, but didn't know it! Thank you so much!

I am a hiring manager for my company, and a now new job seeker seeking full-time employment and had problems with opening an account for job seekers; Erika quickly resolved that issue for me. It is this type of customer service that has made me a fan of ZipRecruiter for all my hiring needs. Without hesitation, I recommend this company!

Sam, very patiently walked me through the steps to close one job announcement and to open a new one and explained why I was having difficulties. I told him "Sam, you are a good teacher, patient." (He is unlike most call center personnel.)

Sam is definitely in the top 5% of representatives. He is in the same league with VistaPrint representatives. (VistaPrint is, in my experience, the best in the business.)
(Professor) William Maxwell, Ed. D.

I had some problems with my account this morning and Shawana was so helpful and expeditious. She saved me so much time this morning by using the live chat feature and providing great help in an expeditious manner. Polite, courteous and professional. Thank you, good work!

I had an issue with my account today, I had to call ZipRecruiter in order to fix the problem. Tanya had taken the time to take care of this for me, and on top of that informed me of all the great features that ZipRecruiter has to offer. I greatly appreciate Tanya's help and suggestions on helping us find the best candidates. She was very kind, patient and knowledgeable and went above and beyond to assist me.

Anytime I use ZipRecruiter I have a positive experience. The online chat service is excellent. Randy was extremely helpful and gave me all necessary information to help me adjust my account subscription. My company continues to use ZipRecruiter and will do so in the future because of the excellent customer service.

Tanya O'Toole was a huge help in supporting me as I got familiar with the platform and i had some questions about hiding candidates and making screening questions required. She walked me through each step by step and made sure i understood it. Then she even showed me the resume database which is a huge help to be proactive. Thanks so much Tanya and great job Ziprecruiter!