• ZipRecruiter

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ZipRecruiter

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Overview

ZipRecruiter has a rating of 3.5 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 2nd among Recruiting sites.

  • Service
    45

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Positive reviews (last 12 months): 50%
Positive
1
Neutral
0
Negative
1
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How would you rate ZipRecruiter?
Top Positive Review

“I have an account with them”

Huginn A.
6/6/24

I have an account with this job platform and I am glad that I made it since the last job I landed was from here. I don't know about the other countries, but in the Netherlands this platform is getting quite popular. Many companies are posting their job calls here. Hence, a lot of job opportunities. It is good that you can adjust your settings and I receive regular emails about new job calls for the positions I have set. You never know when a good and better opportunity will come.

Top Critical Review

“A day late and a dollar short”

Crystal G.
8/31/24

Anytime I had an interview set up by ZipRecruiter by the time I got there the position already been filled and ZipRecruiter did not let me know that so I wasted my time gas energy. And felt even more discouraged so thanks to recruiter! CG

Reviews (581)

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customer service (149) zip recruiter (63)
Thumbnail of user at872
New Jersey
1 review
0 helpful votes
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October 11th, 2017

Took this for a trial run and think its a great tool. Will definitely consider it for future hires. Excellent customer service from Courtney, super helpful.

Thumbnail of user akunnaa
Georgia
1 review
0 helpful votes
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February 12th, 2018

Thank you for taking the time to actually help fix my problem! Very nice and professional, answered all of my questions in addition to making suggestions.

Thumbnail of user jefferyd20
Texas
1 review
0 helpful votes
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May 18th, 2018

I signed up for the free trail of ZipRecruiter, and got more resumes that I needed in just a couple of days. When I went, on the last day of the trial, to put the service on hold so I wouldn't be charged, I saw that ZipRecruiter had already assessed a monthly fee earlier that day. I called and spoke to Tara B, who quickly, and promptly issued a credit for the charge. She was a pleasure to deal with, and is a large part of the reason that I will return to ZipRecruiter when I have another opening.

Thumbnail of user kevinc930
New Jersey
1 review
2 helpful votes
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May 20th, 2020

I too have had a very bad experience with Zip Recruiter. Their billings practice is very deceiving and deceptive. They have this box that you have to accept "Daily Subscription" that you think is for the ad you are running. Then the candidates that they send you don't meet the criteria that you asked for. You get frustrated and pull the plug on the ad. But then you realize after you keep getting billed over $500 that they deceived you and you are still getting billed even though you no longer have an ad listed. Heed my warning DO NOT SIGN WITH ZIP RECRUITER

Thumbnail of user bernardinem
Matthew S. – ZipRecruiter Rep

Hi Kevin. Thank you for taking the time to leave your review. We're sorry to hear of any less than exceptional experience while utilizing ZipRecruiter for your hiring needs. We have a dedicated customer care team available 24/7 for your convenience at 877-252-1062. While we can't necessarily prevent anyone from applying for a job they may not be qualified for, we do provide the best tools to filter candidates. We welcome you to contact us directly at any time for tips and job ad optimization.

Our Terms of Use that all users must agree to before posting jobs does state that closing your job does not cancel your subscription. We hope to be able to assist you again in the future! Until then, we wish you the best of luck with your future hiring endeavors. ~DW

Thumbnail of user tedd106
Washington
5 reviews
2 helpful votes
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July 26th, 2021

Constantly matched with irrelevant jobs in my field. For example, this morning I was sent a job posting for a mechanic. I am an intermodal transportation manager. Not related at all.

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Thumbnail of user robinp84
New York
1 review
1 helpful vote
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January 22nd, 2018

They offered me a 4 day free trial and its amazing!
I needed some help with the promotion and it was handled quick and easy.
They are available 24/7 for assistance.

Thumbnail of user pamelap73
Texas
1 review
0 helpful votes
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November 29th, 2017

With such terrible customer-service in the world, I love to let it be known when someone does well. Tatiana did very well, even though I decided not to use your service.

Thumbnail of user glenne28
Virginia
1 review
0 helpful votes
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March 24th, 2018

Hello all -

I'm new to Zip Recruiter and the experience has been very good so far. The online chat has also worked well for supported that I've needed along the way.

Thumbnail of user donnas253
New York
1 review
0 helpful votes
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March 15th, 2018

So helpful today with many, many of my questions, plus then some!
I find out something new that I can use to be more efficient each time I chat or call!

Thumbnail of user patc120
California
1 review
0 helpful votes
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January 12th, 2018

Amazing service at my fingertips available 24 hours a day! Melody helped me at midnight, and was super friendly & helpful with advice. Took me by surprise, actually! Good service!

Thumbnail of user shubhan12
New Jersey
1 review
0 helpful votes
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April 4th, 2018

I like the part that i am able to reach someone whenever i have a question. Erika did a great job today and resolved my adding user issue pretty quickly.

Thumbnail of user anitaw50
North Carolina
1 review
0 helpful votes
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March 30th, 2018

Did not flood my inbox with candidates that didn't make sense and made it easy to learn about and communicate with the good ones. Would recommend to other small businesses!

Thumbnail of user joshd86
California
1 review
0 helpful votes
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April 25th, 2018

So many services that do Subscriptions try to hold you hostage but not Zip Recruiter They were kind, easy to work with, and very prompt in responding. I am truly blown away by the service I received.

Thumbnail of user randyg33
Tennessee
1 review
0 helpful votes
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October 26th, 2017

First time I have ever communicated with someone in this manner in the business world about ready to give up but the young lady talk to me until we got the problem figured out

Thumbnail of user martinf70
Pennsylvania
1 review
0 helpful votes
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October 9th, 2017

Ziprecruiter has the best help in the world! Everytime I jack something up they figure a way to make it right. Thanks to Randy for getting me cleared up quickly. Glad we use Ziprecruiter

Thumbnail of user anamariah1
New York
1 review
0 helpful votes
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November 22nd, 2017

I used this service a few months ago and we were very happy as in less than a month we found the person we needed who has become a great addition to our company.

Thumbnail of user sadieg12
Ohio
4 reviews
3 helpful votes
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May 19th, 2019

Yes you can find and apply for jobs, however they constantly spam me with emails for jobs I'm not qualified for and ones in a whole different state. Hitting unsubscribe seems to be pointless.

Thumbnail of user bernardinem
Matthew S. – ZipRecruiter Rep

Hi Sadie,

Thank you for taking the time to review ZipRecruiter. We value your feedback. We at ZipRecruiter take great pride in our role of bringing job seekers and employers together.

Your job alerts are curated based on your current resume on file and search activity. ZipRecruiter’s powerful AI technology learns the types of jobs you are looking for and delivers more of what you like. The more you search, the better your results. You can also customize your alerts in your "Account Settings." Within settings, you can set your location preference and specify keywords that you would like to track.

We can also help to make sure you are unsubscribed from receiving emails if you no longer want to receive those alerts.

Please feel free to contact our 24/7 customer support team at support@ziprecruiter.com for further assistance.

Thumbnail of user heidim38
New York
1 review
0 helpful votes
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January 31st, 2018

She listened to our question and provided resolution in seconds. Thank you Tara! I have used ZIprecruiter in previous roles and I am very happy. Doesn't cost anything close to other job boards, etc.

Thumbnail of user wendig1
Colorado
1 review
0 helpful votes
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January 23rd, 2018

My interactions with both the customer service and billing departments have been great! A shout out of thanks to Justin Ristedt and Brittany Greenwood!

Thumbnail of user justinr91
Texas
1 review
0 helpful votes
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January 15th, 2018

Mayra H. Helped me through some billing issues, and was able to get these resolved quickly. I really appreciated her help as I did not have the same experience with others at ZipRecruiter.

Thumbnail of user nickd96
Oklahoma
1 review
0 helpful votes
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January 6th, 2018

Tonya took the time necessary in not only creating a resolution for an issue I was having but then spoke even more about features that I haven't utilized as of yet.

Thank you Tonya

Tip for consumers:
Utilize the experienced team members to better your experience in recruiting.

Service
Value
Quality
Thumbnail of user adrianner1
Texas
1 review
0 helpful votes
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December 20th, 2017

Tanya O'Toole was very friendly and easy to work with. She got everything we needed done in a timely manor and even called back when I accidentally disconnected the call. Great customer service

Thumbnail of user johne317
Virginia
1 review
0 helpful votes
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December 22nd, 2017

Just completed a Support chat with Rebecca regarding how to repost an aged job. She was super quick to respond and give me the simple steps for doing this. Great customer service!

Thumbnail of user sa29108
Arizona
2 reviews
1 helpful vote
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December 14th, 2017

I'm very pleased that there is a 24-7 help line with real people to help answer my questions. I admit I'm technically challenged. Thanks Tonya for being so patient, pleasant and super helpful!

Thumbnail of user glennb58
California
1 review
1 helpful vote
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November 27th, 2017

Robi was phenomenal. He listened to my every concern with out interrupting & offered excellent resolve to each of my concerns. I am a Physician of 29 Years & would hire Robi to run the Quality Control Department in our Clinic without any Hesitation. ZIP RECRUITER should receive an applause for hiring such a Professional Individual.

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Company Representative

Thumbnail of user bernardinem
Matthew S.
Customer Experience Manager
Typically does not respond to reviews

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