ZipRecruiter

I had a question regarding some information I needed to find on some candidates that applied to my job. Randy was who I spoke with. He was professional, courteous and knowledgeable about what I asked.

It's Sat morning and I decided to check on my recruiting and noticed a much larger charge then I expected. I open up chat and had a quick chat with the rep who was quick at assisting me and notice I made a simple mistake in my plan choice. She updated my plan and got me a refund for the difference. Great and simple experience in fixing a mistake due to my confusion.

I contacted ZipRecruiter to assist me with something and Randy was awesome in assisting me. In a day and age where there is little to no personal customer service, it was refreshing to have someone communicate with me who made an effort to resolve my problem. Thank you! Cathi

I called today because I was having trouble getting logged on in the office to get email from a prospective new employee that her resume fit everything I needed and she stayed on the phone to help me get the message reply from the person I had contacted from the data base. I was treated like I was the only customer in her line to help and I am sure that was not the case. That is unusual in these times

Called in with a billing issue, luckily I got Alice who was an absolute pleasure to speak with. Normal, not reading from a script, actually listened to me.
Took a couple minutes to resolve the issue.
Couldn't have been happier.
Alice is excellent.

I got a marketing add to try a free trial at ZipRecruiter.

I've been burned in the past by "free trials" and wanted to make sure I completely understood the terms.

So I went to their live chat support. I was connected to Stacia M. She was very professional, friendly, and extremely helpful.

Because of her help I am going to try the free trial.

Thanks Stacia M!

-Rick

I was unable to log in, called ZipRecruiter customer service and Tanya quickly walked me through the steps on my computer that had blocked me from getting in. She did it quickly, and was very cheerful and polite. Thanks Tanya and ZipRecruiter!

I started off my chat being very angry about being charged for my free trial of ZipRecruiter. Rebecca helped me to understand that it is free for four days. I wanted to cancel because I hadn't gotten any good hits. She gave me a few recommendations for my posting including how I have 2 more postings that I could use to expand my reach for my position. She walked me through how to do this online. She also showed me where I could search the resume database. Just a little extra attention to my needs and now I am going to keep my postings active and see what I get. :) Thanks Rebecca!

I called customer service to ask a few questions and tour of their website. Paula assisted me and she was super nice and informative. I learned how to use their website and she answered all of my questions. It's rare to speak to a real person in customer service, but zip recruiter does. So it's awesome that they do so.

Tee: That hers name and her skills in helping me navigate the Zip-recruiter dashboard was amazing. In lest that 10 minutes she helped me understand the website and the to begin to use it to our good. Thanks Tee for all your amazing help and guidance

Spoke with Tee Bryant and just needed a little assistance to brighten up my ads and she was wonderful and easy to work with. She knew just what I needed to do and helped me find the solution and also let me know where I could find other helpful hints. Thanks Tee!

My company wanted to modify our plan on ZipRecruiter and I spoke with Greg H about it initially. He was amazing and also very helpful, but I had to follow-up after about a week or so because we had not seen our rebate check come in the mail and some of the features we didn't need within ZipRecruiter were still available. He had provided me an email address to follow-up with, and as soon as I did, Stacia came to my assistance. Not only was she polite and knowledgeable, but she gave me all the answers I wanted (which you rarely get in Customer Service, especially when it comes to the money aspect) in a very short amount of time. Would love her to help me out again even if she can't give me the answers I hope for!

I was frustrated with my account access and couldn't get it to cooperate no matter how I tried, so I called customer service and Katie Barlow talked me "down off the roof." Not only did she fix my issue, but also looked at my dashboard to see other areas where she could help and showed me how to fix my postings so they would get more responses. She was SUPER helpful. I find ziprecruiter a valuable tool for my HR job, and knowing their customer service reps are this helpful is just icing on the cake.

Your agent Shawana is an asset to your company. She helped me with a problem that has been bothering me for a while. I wanted to remove candidates that I had hired off of the candidate page. She helped me through the process and I am very grateful for her help. Kudos to your company for having agents willing to go the extra mile. Also Shawana is extremely friendly which is an asset in a customer service position.

I called Ziprecruiter to get some clarification and guidance on how I can manage and view some candidates. I spoke to Tee and she provided clear and direct responses, showed me how to navigate Ziprecruiter and manage job postings. She maintained high professionalism and went above and beyond to make sure I received all of the help and support I needed. Thank you Tee!

Randy was a great help. I was having issues with sending an email to set up an interview. While it was an easy solution Randy knew exactly how to fix my issue and the problem was resolved.
Thanks Randy!

In sending out my job ZipRecruiter attached the incorrect salary to a posted job causing us irreparable harm in filling this position. Erica saw the potential harm and did the best she could in trying to repair this problem.

I believed I was over charged on the products I purchased. Katie solved the problem within an hour. Her help was greatly appreciated as my hiring specialist I guess was not able to resolve the issue. Great service Katie

Tee offered a quick and simple solution to my problem. I received a refund within minutes of me calling. Also thankful I got to speak to a person instead of a bunch of automated systems. Thanks for your help!

I use several job find sites. Ziprecruiter is by bar not great. After filling out my profile completely, 9 out of 19 job references are not related to my job search.
The worse part is, they give out your personal information on your resume to companies not in your field. They sell your information, this is not a sure place to provide anything personal.

Stacia helped me get my payment through. Then, we tackled even more things that I didn't expect to cover. We improved the visibility of my postings. Adjusted my questions. And I now understand what happens if I fall behind on payments. I feel more confident of my job postings and of Ziprecruiter. Soon I will have all my positions filled.

I had a question about my recent job posting and got some great tips from Randy! He was very helpful and had some awesome ideas about how to increase interest in my job posting and how to draw quality applicants. He was very knowledgeable about the system and it's many great functions!

Leticia was very helpful with my need for assistance in writing a good job post. She was patient with my lack of job posting skills and listened to what I had to say, then helped me correct my ad for more specific job seekers. Worked quickly and efficiently.