ZipRecruiter

I struggled to post a job because I hadn't set up my account correctly. I accessed the on-line chat, spoke to Katie who was very responsive and professional and even sent me a link to help me get the most out of my job post. I felt very well looked after and have a call set up with the team to fix the account later today. Thanks Katie!

Tatianna answered my question quickly and showed me some additional options. I am glad for the assistance. I am pleased at the traffic we have had on our posting and the number of applicants. I like that I can review resumes and message applicants.

Thank you DeJuan for your unending patience with my unending questions... lol
You were a delight to speak with and "thank you" for helping me clear up my email address problem and teach me how to use the resume search... I'm psyched to add that to my sourcing!

Tanya O'Toole was my representative. I had a few basic questions on navigating through applicants. Tanya was extremely helpful and a pure delight to speak with on the phone. Tanya gave some direction and explanation to my question. Couldn't be happier with the level of customer service I received from her. I may just send her an invitation to apply for my customer service position. Tanya is definitely top notch.

We have used Ziprecruiter for years, so we are puzzled as to why after 3 weeks, we only recd 18 resumes when, in the past, we received hundreds. The salesperson said that the type of ad we place, ie $250 w a small discount usually runs 6 months. We only placed an ad for one month in the past with great results. Then, we were told to switch the location from Decatur, GA to Atlanta and change the job title from Legal Assistant/Paralegal to just Legal Assistant. Finally, we told to pay for a job boost, which is a $100 plus. Yet, the initial days when we were at the top of the search engine, we recd just a couple resumes. Do not use Ziprecruiter right now. If anyone can share, why we are getting terrible results, please let me know.

My customer service agent, Tatianna, was quick, effective and friendly. I called as I was having trouble accessing my account. Turns out, I had two accounts and was trying to log in to the wrong one. After five minutes, I had it sorted and was able to continue with my day! Thanks!

Somehow my add to hire for my business was taken down without my permission only a week after my purchase from Zip Recruiter. She empathized with me and she help me put my adds back in the system. She then told me that she would create a case for me to let me know what happen. Awesome Job! I was very upset and she made me feel that she felt my pain knowing I was opening my new business soon.

I recently posted a position on the Ziprecruiter site and was experiencing issues getting signed back in. I has previously utilized the site as a job seeker and was concerned that the issue may be due to having both an employer and job seeker site. I chatted with Robi who was quick to respond and eager to assist me resolve my issue.
Robi quickly identified the issue as a "user" error. LOL Robi was able to correct my error and I was back on the site and reviewing the candidate resumes in a matter of a few minutes. Would definitely recommend ziprecruiter to employers and job seekers.

Brittany G assisted me with posting a job that I prematurely closed and she advised me that instead of reposting, I should duplicate the job and then post it so that it is a new posting instead of dated back when the job was posted the very first time. She explained that this would put the ad as up front as possible. That's customer service! Thanks!

WOW! DeJuan Bennett is amazing. He took the time to walk me through their system and show me several new things to help me locate better candidates. I really appreciate all of his time he took to help me. He should get a BIG raise.

I applied to a job that was pretty much written for my education and experience. Ziprecruiter sent me emails saying I was the 9th to apply and that my resume was reviewed 3 times but I was never contacted by the employer. I took it upon myself to contact the employer who said they never received my resume. They asked me to come in and hired me on the spot as I was exactly what they were looking.

Just posted a job today. I was not getting the candidates I desired. I called Ziprecruiter for help and spoke to Maika. Maika was very helpful and professional. My job posting now looks like I know what I'm doing and all credit goes to Maika!

I forgot my password and I was not receiving any email to reset it. I was only getting automated email. Finally I talked to Robi via live chat and he helped with this issue in few seconds. Thank you Robi.

I called for help and Erika Tarango answered and tried to get me to the right person-she came back to me and said the wait was too long so she helped me and in just a few minutes i had all the answers i needed! Great person and great service! Thanks, erika!

I called prepared to cancel ALL services. Mayra Hernandez LISTENED to me. She worked to correct my concerns.

By the end of the call, I KEPT my existing plan and ADDED new services!

Hire more people like her!

Give her an immediate raise. Send her to Vegas. Promote her. Get her a kitten.

As a recuiter, I have to say this site is terrible compared to others I have used. The searches do not result is qualified candidates and the customer service is the worst. They do not help at all; just make excuses.

I had an issue with my password, so I did a live chat. Shawana was the person that assisted me. She was able to get my password reset. She was very pleasant through the entire chat and advised me when she sent an e-mail with the password reset. I appreciate her assistance!

Leticia B. Was very helpful and knowledgeable. Very patient, friendly, and professional representative. She took the time to explain the ins and outs of ZipRecruiter and the many different options available to me as an employer.

Tara B. Took the time to show me how to get the most out of my advertising for an electrician. She took the time to show me how I could ask questions and weed out unfavorable candidates so as not to waste my time. She also showed me how to boost my traffic in several areas.
Very professional.

I had an issue logging in and needed to reset my password. My computer didn't like what I was doing. I called ZR and Tanya O'Toole was on point helping me clear my history and cache to reset my password. She knew exactly how to walk me through it! Thank you, Tanya! You are a master of customer service! This recruiter is very thankful!

I was calling in because i couldn't reach my account rep and got something better. Dejuan in the customer servise department is just a joy to speak with. I couldn't understand how the resume database worked but i do now, As well as other features. Give this guy a raise!

Mayra represents the company with the highest standards. She was very helpful with clarifying all of my questions and concerns. She knows your product well and was very informative. She was able to walk me through re-activation process and was very patient in helping me through the process. She has great customer service skills.

Recently I had problems trying to log-in to my account (i had already tried resetting my password). I clicked the "Live Chat!" feature and was connected to Shawana. Shawana was quick, friendly, and helped me solve my problem. I definitely recommend ZipRecruiter!