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ZipRecruiter has a rating of 3.5 stars from 581 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with ZipRecruiter most frequently mention customer service, live chat, and free trial. ZipRecruiter ranks 2nd among Recruiting sites.
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I have an account with this job platform and I am glad that I made it since the last job I landed was from here. I don't know about the other countries, but in the Netherlands this platform is getting quite popular. Many companies are posting their job calls here. Hence, a lot of job opportunities. It is good that you can adjust your settings and I receive regular emails about new job calls for the positions I have set. You never know when a good and better opportunity will come.
Anytime I had an interview set up by ZipRecruiter by the time I got there the position already been filled and ZipRecruiter did not let me know that so I wasted my time gas energy. And felt even more discouraged so thanks to recruiter! CG
Very professional and courteous she helped me with a passwords change.
I appreciate the prompt courteous service.
The online chat representative was friendly, responsive/attentive, quick, professional cordial and resolved my issue. Very professional experience
I just called into to get a setting changed and the rep found someone to help me and had it fixed in minutes :)
This rep was super helpful! I need to be sure of legalities of what we could ask a job candidate to do better screening.
Melody did a great job getting my account straight. She was very thorough and provided great guidance through the chat process. Thank you Melody
I spoke with Stacia at ZipRecruiter regarding my subscription and billing. She took care of everything and was very friendly as well. Top Notch!
We had communication problems at first because it wasn't clear what I was telling her. But when Melody figured it out, she got me straight! Thanks!
Mayra was very helpful in showing me different ways to present my posting.
She also pointed out some time saving features.
She did a great job
Years ago, our company left ZipRecruiter due to lousy customer service, but we gave them another try today, in hopes they'd improved their processes and their people. But we were AGAIN sorely disappointed. After placing 2 of my 5 ads today, I was prompted to 'verify our company,' which I did with a phone call, as requested. But hours later, I received ANOTHER prompt to do it AGAIN. Already exasperated with having my time wasted, I was treated to an obnoxious, pompous twit named JAMES. FOUR times, he told me to 'refresh my screen,' as if I were an idiot or a feeble child. His condescending tone was beyond unprofessional, but he THEN became THREATENING when he told me that 'he could just CANCEL my account' if he wanted. (BIG TALK for a useless, customer service mouthpiece!) Of course, I told him to CANCEL IT. Someone needs to clue James into the fact that it's solid companies like ours that PAY HIS PAYCHECK. Frankly, we've been in business MUCH longer than ZipRecruiter, and it is not by accident. WE ACTUALLY HAVE STANDARDS, TRAIN OUR PEOPLE, & OUR CUSTOMERS COME FIRST. If ZipRecruiter hires ignoramuses like James, it is inconceivable that such a company can help OUR 35-year company to hire ANYONE. ZipRecruiter has extremely LOW STANDARDS for their own employees. Don't bother with ZipRecruiter. There are plenty of other PROFESSIONAL options out there!
Products used:
ATTEMPTED to place 5 employment ads today.
Needed some help and Shawana was able to get us up and running in just a couple of minutes. Great customer service!
Shawana helped me with optimizing my job posting. She suggested I add screening questions and told me how to check resumes.
Tatianna was very helpful in answering my question and offering advice! So far, my experience with Zip Recruiter has been amazing!
Mayra took her time and helped me understand my posting and editing capabilities. Thank you for having such good support staff.
Shawana was very helpful in obtaining the info I needed to fix my account today. Thank you, Shawana and ziprecruiter.com
I was having an issue with my billing and invoice. Leticia, took care of everything and even gave me a day to notify my team about upcoming changes.
Mayra was extremely helpful with my concern and her follow up was tremendous. Great to experience good customer service.
Erika helped me work through some cost-free options for improving our account listing without adding cost to our current plan.
Thank you, Erika!
Rebecca did a great job of helping me solve a user authorization issue! She was quick to respond and offered a simple solution.
I really appreciated the assistance Erika provided - she was great! I gave her my issue and she took care of it... thank you!
The associate helped me quickly and easily. They answered my question in one message and it made perfect sense and was very helpful.
Randy was extremely kind, efficient, and helpful. Excellent customer service and he should be promoted undoubtedly.
Got a coupon in the mail, pulled up the chat box, 3 minutes late Erika applied the coupon for me and extended my free trial. Super convenient.
Rebecca was helpful and got me everything I needed today as I had needed to temporarily put a hold on the account.
Katie was a wonderful help with me becoming more familiar with the site, her patience was so appreciated!
Cathe Deir
New subscriber
Melody is AWESOME! She is very quick at coming up with answers. Didn't seem like a robot either. Very personable and prompt.
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