Zocdoc has a rating of 2.9 stars from 1,421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zocdoc most frequently mention doctors office, insurance company, and new patient problems. Zocdoc ranks 1st among Doctor Reviews sites.
This company responds to reviews on average within 16 days
Good on the whole, but ZocDoc keeps getting my gender and city of residence wrong after I edit corrections. Also the notifications could do with one or two fewer. Otherwise I like it! Thanks for all your effort.
They are a scam. They confirmed that the doctor was in network and that I would only pay $20. Then they charged me over $400 for the full payment and said that the doctor was not in network. Complete fraud.
It's basically everything I ever wanted in terms of being able to find health care providers near me, read their reviews, and book them online. Zocdoc has also been very responsive about providers who reschedule appointments and they seem to take feedback seriously.
Great place to find and book appointments at your convenience. Only drawback is at times insurance accepted isn't always accurate, but that can be cleared up with a phone call to the physician's office. Great customer service from ZocDoc as well.
I have recently become eligible for Medicare, and needed to find specialists in my neighborhood who accepted this insurance. ZocDoc gives me that information, along with info about each specialist's education, hospital affiliation, and patient satisfaction, plus the convenience of making appointments online. A good thing all around!
ZocDoc allows me to make appointments without having to listen to a laundry list of options before talking with someone. And if there is ever the slightest problem, not even ZocDoc's fault, they send an email apology right away. Once I even received a small gift certificate for Amazon. It's really a good service!
Great app, very user friendly. Clean layout/flow, nice color scheme, great quality doctors and decent selection.
Two areas of improvement:
1. Adding more doctors
2. Love the text reminder feature, please add a google map link in addition to the phone #.
Honestly, it is fast, simple, and hassle-free. Their customer service is great. The doctor's have all been fantastic that I've used. Not sure if I'll ever go back to the old way of booking appointments again.
Dr. Frantz was very informative and communicable. He explained everything I had questions about, while also giving me insight on the possibilities of other things people are generally faced with. A family tree was discussed, and his personality allowed me to feel comfortable speaking of any topic, be it personal or not.
Making appointments and finding a doctor is so easy. However, on a recent search for dermatologists in the Pompano Beach area I was being shown some that were 45 and 50 miles away. Try to keep things more local.
My experience with zocdoc has been nothing but absolutely amazing, I have found the best doctors when ever I am in need of one, you can find appointment for very next day which is something I love about th website. Thanks keep doing such a great job.
ZocDoc gave me several different options when booking an appointment with a new physician; I was in the office with forms already completed two days later. If only every online booking went so smoothly...
Zocdoc is a wonderful program so far. Great reminders about health and appointments. For those in the Medical field who use or are thinking of using, I have found this program very helpful. Goes without saying that patients will be well served.
Very positive and love being able to do doctor required medical history from my computer instead of in the doctor's office. Only wish all doctors were using ZocDoc. Appointment scheduling is great too.
Love the easiness of setting up the appointment.
You can reschedule, cancel, update insurance information with no hassle.
Additionally, you'll get emails with any updates and reminders.
ZocDoc gets my highest recommendation!
I used ZocDoc to find doctors in Manhattan and Brooklyn after I moved. I needed new doctors for everything and ones that were in convenient locations to my work or home. It made finding a new set of doctors really easy, and the convenience of doing paperwork before hand meant that I was saving time at the office.
By other people's reviews of doctors I was also able to be sure to pick doctor's where I would have less severe wait times (although I do think some people get angry about very little things so take reviews with a grain of salt). It's been a great and simple experience and their customer service team is quick-acting if anything gets jumbled.
Instead of calling around for hours trying to find a doctor who takes my insurance, is near me, and has open appointments, ZocDoc does it for me in moments. And helps get my medical forms pre-filled! I can't imagine doing this the "old" way now.
I enjoyed using ZocDoc ever since i first heard of it last year i stumbled across it my accidents while helping a member at my job to find a simple way to schedule an appointment ever since then this world has been a better place! Lol i even wanted to work for them at one point i refer hundreds of members form my job ever mo it save them time from having to wait on hold and ask claims which doctors to go and if the practice accepts their insurance, everyone is happy even Dr's cause they find so many new return patients as well that's how i found my primary 1
ZocDoc has completely changed the way I interact with the health care industry. I suffer from many chronic conditions and often have trouble finding specialists willing to work with me as well as my insurance. ZocDoc has made the process of finding a doctor, scheduling an appointment, and consolidating my medical documents so easy. Their customer service also stands out. If I ever have questions or concerns, the team is always very receptive and quick to respond with a comprehensive solution. I've been blown away by this company and would recommend their services to anyone looking for an easier healthcare experience.
It was very convenient and they called to speak to the receptionist when I complained about filling out so many papers when I got there. Would use again. Much better than being put on their usual hold!
Made contact requesting a Dentist in my area that accepted Delta Dental insurance and they recommend a fantastic Doctor who takes the time to do things right and really seems to know what he's doing. I was so impressed that I now have my whole family going to see him and like how they are treated here as well! Good job Zocdoc! I can't thank You enough!
I just love how ZocDoc makes it so easy to find a doctor in the area (who takes my insurance) any day, any time. I also find it useful that they list all of my doctors and their contact info in one easy spot when I'm filling out paperwork at other offices. They are huge on user experience, as well.
I needed a local dermatologist and found an excellent choice using ZocDoc. Dr Potter was very pleasant, yet professional, and resolved my problem in one visit. Removed a growth, had it biopsied and all is well
Excellent tool, easy to manipulate, instant confirmation, no more worries to take an appointment especially when employees put you on hold then forget you or come back to you after a while to hang off on you. Zocdoc also offers a wide choice of doctors all specialties and the most amazing thing is the straight follow up of the team behind it. I experienced a small problem of having double booking and Ive being called right away to fix everything with sincere apology followed by a gift. Thank you zocdoc team, you are the best and I wont hesitate to recommend you with great pleasure!
I'm a consultant who has to relocate for each new assignment. ZocDoc is key to finding great health care providers who are trusted and covered under my insurance. The app is helpful too, when you need some help on the go.
I have had ZocDoc recommend 4 doctors and have found all of them to be good to excellent. The scheduling is easy and often you can get an appointment within the week. They only recommend Drs that accept my insurance so insurance hassles are at a minimum. I find this service very beneficial and time saving for me.
Finding wellness services can be extremely stressful, especially when you want to go to a physician or a dentist with great reviews. ZocDoc eliminates the worry with their services and is able to deliver successfully every time I use it. It's easy to look at a review, as well as make an appointment. Also provides very clear details on what insurance can be accepted. Love it!
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