• Zocdoc

Zocdoc

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Overview

Zocdoc has a rating of 2.9 stars from 1,421 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Zocdoc most frequently mention doctors office, insurance company, and new patient problems. Zocdoc ranks 1st among Doctor Reviews sites.

  • Service
    138
  • Value
    120
  • Shipping
    40
  • Returns
    45
  • Quality
    107

This company responds to reviews on average within 16 days

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
10
11
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How would you rate Zocdoc?
Top Positive Review

“Editing”

John F.
11/12/15

Good on the whole, but ZocDoc keeps getting my gender and city of residence wrong after I edit corrections. Also the notifications could do with one or two fewer. Otherwise I like it! Thanks for all your effort.

Top Critical Review

“Do not use this company”

Dennis K.
6/24/24

They are a scam. They confirmed that the doctor was in network and that I would only pay $20. Then they charged me over $400 for the full payment and said that the doctor was not in network. Complete fraud.

Reviews (1,421)

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Reviews that mention popular keywords

customer service (60) doctors office (45) book appointments (32)
Thumbnail of user beritj1
1 review
0 helpful votes
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August 28th, 2015
Verified purchase

It's basically everything I ever wanted in terms of being able to find health care providers near me, read their reviews, and book them online. Zocdoc has also been very responsive about providers who reschedule appointments and they seem to take feedback seriously.

Thumbnail of user tiffanic2
1 review
0 helpful votes
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October 14th, 2015
Verified purchase

Great place to find and book appointments at your convenience. Only drawback is at times insurance accepted isn't always accurate, but that can be cleared up with a phone call to the physician's office. Great customer service from ZocDoc as well.

Thumbnail of user margaretb52
1 review
0 helpful votes
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August 1st, 2015
Verified purchase

I have recently become eligible for Medicare, and needed to find specialists in my neighborhood who accepted this insurance. ZocDoc gives me that information, along with info about each specialist's education, hospital affiliation, and patient satisfaction, plus the convenience of making appointments online. A good thing all around!

Thumbnail of user donnal43
1 review
0 helpful votes
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January 25th, 2015
Verified purchase

ZocDoc allows me to make appointments without having to listen to a laundry list of options before talking with someone. And if there is ever the slightest problem, not even ZocDoc's fault, they send an email apology right away. Once I even received a small gift certificate for Amazon. It's really a good service!

Thumbnail of user zahrab
1 review
1 helpful vote
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January 23rd, 2015
Verified purchase

Great app, very user friendly. Clean layout/flow, nice color scheme, great quality doctors and decent selection.

Two areas of improvement:
1. Adding more doctors
2. Love the text reminder feature, please add a google map link in addition to the phone #.

Thumbnail of user chanelb
1 review
0 helpful votes
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January 14th, 2016
Verified purchase

Honestly, it is fast, simple, and hassle-free. Their customer service is great. The doctor's have all been fantastic that I've used. Not sure if I'll ever go back to the old way of booking appointments again.

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Quality
Thumbnail of user kerrisan
1 review
0 helpful votes
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May 4th, 2015
Verified purchase

Dr. Frantz was very informative and communicable. He explained everything I had questions about, while also giving me insight on the possibilities of other things people are generally faced with. A family tree was discussed, and his personality allowed me to feel comfortable speaking of any topic, be it personal or not.

Thumbnail of user briand56
1 review
0 helpful votes
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June 7th, 2015
Verified purchase

Making appointments and finding a doctor is so easy. However, on a recent search for dermatologists in the Pompano Beach area I was being shown some that were 45 and 50 miles away. Try to keep things more local.

Thumbnail of user jeanetter3
1 review
0 helpful votes
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December 16th, 2015
Verified purchase

My experience with zocdoc has been nothing but absolutely amazing, I have found the best doctors when ever I am in need of one, you can find appointment for very next day which is something I love about th website. Thanks keep doing such a great job.

Thumbnail of user stephenh64
1 review
0 helpful votes
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February 2nd, 2015
Verified purchase

ZocDoc gave me several different options when booking an appointment with a new physician; I was in the office with forms already completed two days later. If only every online booking went so smoothly...

Thumbnail of user adamm82
1 review
0 helpful votes
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April 19th, 2015
Verified purchase

Zocdoc is a wonderful program so far. Great reminders about health and appointments. For those in the Medical field who use or are thinking of using, I have found this program very helpful. Goes without saying that patients will be well served.

Thumbnail of user frankm105
1 review
0 helpful votes
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January 23rd, 2016
Verified purchase

Very positive and love being able to do doctor required medical history from my computer instead of in the doctor's office. Only wish all doctors were using ZocDoc. Appointment scheduling is great too.

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Quality
Thumbnail of user annas131
1 review
0 helpful votes
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January 21st, 2016
Verified purchase

Love the easiness of setting up the appointment.
You can reschedule, cancel, update insurance information with no hassle.
Additionally, you'll get emails with any updates and reminders.

ZocDoc gets my highest recommendation!

Thumbnail of user lindsaym31
1 review
0 helpful votes
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October 24th, 2015
Verified purchase

I used ZocDoc to find doctors in Manhattan and Brooklyn after I moved. I needed new doctors for everything and ones that were in convenient locations to my work or home. It made finding a new set of doctors really easy, and the convenience of doing paperwork before hand meant that I was saving time at the office.

By other people's reviews of doctors I was also able to be sure to pick doctor's where I would have less severe wait times (although I do think some people get angry about very little things so take reviews with a grain of salt). It's been a great and simple experience and their customer service team is quick-acting if anything gets jumbled.

Thumbnail of user sarahm132
1 review
0 helpful votes
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June 4th, 2015
Verified purchase

Instead of calling around for hours trying to find a doctor who takes my insurance, is near me, and has open appointments, ZocDoc does it for me in moments. And helps get my medical forms pre-filled! I can't imagine doing this the "old" way now.

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Thumbnail of user adams140
1 review
0 helpful votes
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June 8th, 2015
Verified purchase

I enjoyed using ZocDoc ever since i first heard of it last year i stumbled across it my accidents while helping a member at my job to find a simple way to schedule an appointment ever since then this world has been a better place! Lol i even wanted to work for them at one point i refer hundreds of members form my job ever mo it save them time from having to wait on hold and ask claims which doctors to go and if the practice accepts their insurance, everyone is happy even Dr's cause they find so many new return patients as well that's how i found my primary 1

Thumbnail of user alexa1159
1 review
0 helpful votes
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October 2nd, 2015
Verified purchase

ZocDoc has completely changed the way I interact with the health care industry. I suffer from many chronic conditions and often have trouble finding specialists willing to work with me as well as my insurance. ZocDoc has made the process of finding a doctor, scheduling an appointment, and consolidating my medical documents so easy. Their customer service also stands out. If I ever have questions or concerns, the team is always very receptive and quick to respond with a comprehensive solution. I've been blown away by this company and would recommend their services to anyone looking for an easier healthcare experience.

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Quality
Thumbnail of user susanh139
1 review
0 helpful votes
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December 7th, 2015
Verified purchase

It was very convenient and they called to speak to the receptionist when I complained about filling out so many papers when I got there. Would use again. Much better than being put on their usual hold!

Thumbnail of user johnc463
1 review
0 helpful votes
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February 3rd, 2016
Verified purchase

Made contact requesting a Dentist in my area that accepted Delta Dental insurance and they recommend a fantastic Doctor who takes the time to do things right and really seems to know what he's doing. I was so impressed that I now have my whole family going to see him and like how they are treated here as well! Good job Zocdoc! I can't thank You enough!

Thumbnail of user juneb42
1 review
1 helpful vote
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October 20th, 2015
Verified purchase

I just love how ZocDoc makes it so easy to find a doctor in the area (who takes my insurance) any day, any time. I also find it useful that they list all of my doctors and their contact info in one easy spot when I'm filling out paperwork at other offices. They are huge on user experience, as well.

Thumbnail of user carolo12
1 review
0 helpful votes
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January 7th, 2016
Verified purchase

I needed a local dermatologist and found an excellent choice using ZocDoc. Dr Potter was very pleasant, yet professional, and resolved my problem in one visit. Removed a growth, had it biopsied and all is well

Thumbnail of user malikam1
1 review
1 helpful vote
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December 8th, 2015
Verified purchase

Excellent tool, easy to manipulate, instant confirmation, no more worries to take an appointment especially when employees put you on hold then forget you or come back to you after a while to hang off on you. Zocdoc also offers a wide choice of doctors all specialties and the most amazing thing is the straight follow up of the team behind it. I experienced a small problem of having double booking and Ive being called right away to fix everything with sincere apology followed by a gift. Thank you zocdoc team, you are the best and I wont hesitate to recommend you with great pleasure!

Thumbnail of user christinam55
1 review
0 helpful votes
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January 24th, 2016
Verified purchase

I'm a consultant who has to relocate for each new assignment. ZocDoc is key to finding great health care providers who are trusted and covered under my insurance. The app is helpful too, when you need some help on the go.

Thumbnail of user jimd62
1 review
0 helpful votes
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March 4th, 2015
Verified purchase

I have had ZocDoc recommend 4 doctors and have found all of them to be good to excellent. The scheduling is easy and often you can get an appointment within the week. They only recommend Drs that accept my insurance so insurance hassles are at a minimum. I find this service very beneficial and time saving for me.

Thumbnail of user fional12
1 review
0 helpful votes
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August 22nd, 2015
Verified purchase

Finding wellness services can be extremely stressful, especially when you want to go to a physician or a dentist with great reviews. ZocDoc eliminates the worry with their services and is able to deliver successfully every time I use it. It's easy to look at a review, as well as make an appointment. Also provides very clear details on what insurance can be accepted. Love it!

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Thumbnail of user sebastianw4
Zocdoc S.
Typically responds within 16 days

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