The only thing that I did would say in a negative way is it takes a while to get your order. So don't wait till you have to have your purchase. BUT on the other hand in my case it did come from another Country. So I can see it taking awhile.
I was really happy with the items from my first order that I decided to come back to purchase the rest of the items I had been eyeing for a long time. Plus, the prices are affordable and reasonable compared to a few other clothing web sites.
I have ordered on this website several times and each clothing has been of great quality and true to the product description. I previously had to return an item (change of mind) and the customer service girls that I emailed to regarding the return process were very nice, understanding and helpful. :)
I ordered 4 items. When they arrived there was no invoice or any paper inside the package at all. There was no email confirming my order and giving me an order number etc. I had no email exchanges with Zolucky and could not even remember for sure their name. When I wanted to return one of the items I looked up the name on the clothing tag which was Noracora. Found a website. Tried to start a return and was asked for my order number. I don't have one. I tried to log in and the site had no record of me, not a Noracora or Zolucky. I have sent an email asking for help with a refund and got a ticket number. By now I am probably past my 14 day return window. Very disappointed and will not order from them again.
L Adamson
I had no idea what to expect with this website. I had never heard of the site and had many doubts. I made the jump based on the description and pictures. Shipping was fast and my dress fit me perfectly. I will definitely buy from here again!
This is my second skirt that I have ordered here; As always, the quality, fit, customer service, and shipping are excellent. It is obvious that this online boutique cares about its clothes and its customers.
The clothing choices presented in the internet advertising appeared to be attractive and generously well-made. The items delivered were made of cheap material and were poorly sized. Not one item fit me. The enclosed return instructions indicated that all returns had to be mailed/shipped to China despite the fact that the shipment TO me came from the United States. This company is fully aware that it is cost-prohibitive to send a return to China and actually offers a 15% "refund" if the purchaser will keep the items. I opted for the paltry refund, am discarding the clothing, and am reporting the company to the Better Business Bureau even though they are not actually regulated by the BBB. If I can warn even one other consumer not to fall for the "pretty pictures," my time filling out a report will be worth the effort. I spent about $100 on substandard merchandise. Unfortunately, I did not look for or read the return policy. Never again!
Really appreciated the sizing information each time I selected an item!
I'm having trouble finding clothes on the web, but I bought two leggings here that stay in place, keep the center tight, and feel like butter. I would recommend 100/100 your leggings and other clothes!
I just started using this website to buy cheap and easy clothes, so far everything is fine. I love this online store, for a great customer, they have very nice clothes and very interesting accessories.
Even though they were late for Christmas, I still consider it Christmas week. I know my granddaughter
Will love the white dragonfly sweatshirt and the bracelets. Just glad they got here. Better late than never.
The package arrives very quickly, everything is correct and as requested. Prices consistent, they also make discounts worth taking advantage of, and the clothes are really beautiful. You have to think about the size that is requested, the delivery time of the order is the only thing that I would try to improve. It is sometimes difficult to find the right size on the internet, but here I had no problem.
Overall, my online shopping experience here was positive. I ordered my 1 dress and another for my friend. They shipped the product on time. When we opened it, we saw that the product is the same as the online pictures. Excellent client service. Amazing collection. I will order here again and again. Thank you
I spend 2 hours working on my order twice
At checkout the screen went blank.
Both times my order was lost!
Don't have the patience to try again
Good luck
It may be because I was keying in the discount code at the bottom because my order qualified for free freight and a discount.
Did you creat a account on our website? Pls log in by your email address you used to place order
Ordering steps: sign in our website--choose size --choose color --Add to Cart---Proceed to checkout--edit shipping address--choose shipping method--Proceed to checkout--CHECKOUT--make the payment
Free shipping on orders over $ 109 after discount. （ not including the final sale & pre-sale items）
Please noted: Multiple discounts cannot be superimposed on one order
For place order with coupon. You will see the Choose a Coupon/Coupon Code option after editing the shipping address and choosing the shipping method when placing the order. Input the coupon then you can apply it in your order.
We value your business and we promise you we will settle this matter in the best way we can. You can email service@zolucky.com for more help.
We will always strive to improve the quality and service of our products, and strive to create a better shopping platform.
Have a nice day!
Tried to return an item but I was unable to complete the return request, it stopped at one point and wouldnt go further, wanted a photo which I am unable to do.Not user friendly at all. Some items were of poor quality. And return costs more pricey than just keeping the items. So you buy, take a chance, and absorb the losses. I wont buy from them again.
Dear customer
We apologize for any difficulty you experienced while trying to return an item. Our goal is to provide a seamless and user-friendly shopping experience, and we regret that this was not the case for you.
If you are unable to complete the online return request, please contact our customer service team directly and they will assist you with the process.
Regarding your previous return request, we emailed you a return authorization on September 14th, 2023, but we did not receive a response from you. We understand that this may have been an oversight or misunderstanding, and we apologize for any miscommunication on our part.
Please note that items can be returned within 30 days after delivery date (except for final sale items, swimwear, bags & accessories). However, if your 30-day return window has already expired, we are willing to make an exception for your order. Please check your most recent email and locate the return label, which will provide instructions on how to proceed.
We apologize for any inconvenience caused by poor-quality items in your purchase. Our goal is to ensure that all items meet our quality standards and that you are satisfied with your purchase.
Thank you for your feedback, and we hope to have the opportunity to serve you better in the future. If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
The quality of the fabrics is very good, much better than it looks in the photos and they feel great. I also like how detailed they are with the shipment of the order, with a nice bag, just as it left the store. I am looking forward to buying again in a short time.
I've found that it's generally not the fault of the seller when checking out to pay, after going thru timely process of finding what you want and going to pay for it... being kicked out and not being able to resume order- it's due to ever changing browsers on your device or their website that change on the blink of an eye- I've found not only do I need to change browsers but often devices or contact seller to check for charges on their website. Updates sometimes change or there's a lot of competition amongst browsers, I don't know. But check that stuff out and don't assume it's the fault of the seller as I did that very same thing. It IS frustrating!
See above:)the only glitch was that when ordering, there were pics of two, different dresses - i could not tell which dress was what i was buying, as the confusion of 2, diff. Pics was a bit of an issue - hope i get the one i wanted! - otherwise, the order process was super - thank you
See above :)
I find it hard to know what size to order, due to different fabric, fitting differently. Ordered 3 tops all in the same size and 1 top is huge. I would like to return that one top, but am having issues with Zolucky!
Received a message that order has been shipped 5 days ago, still waiting.
Some people have said Zolucky is a scam but this is one site that I have never had a problem with. Some things come from China and may take a bit longer but most of the items get her in about 2 weeks.
I had mixed success in ordering the right sizes. The inconsistency of how accurately Zolucky labels its garments' sizes meant I ended up with some items that were too large. Since it's so expensive to return, I accepted their offer of 15% refund.
Overview
Zolucky has a rating of 3.4 stars from 5,065 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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Dear customer,
We apologize for any inconvenience caused by the lack of documentation and difficulty in processing a return. We understand this can be frustrating and we want to help resolve this issue for you.
Sometimes our website sells products from other websites, and we apologize for any confusion this may have caused you. You have 30 days to submit the return request for the items you are not satisfied with. You still have the chance to return the items. Please don't worry. You can submit your return request here https://zolucky.com/order-query after filling in your email address and order number. The email address is the one you use to place the order. And you'll find the order number in the order confirmation email we sent to you.
Please note that our order confirmation email may sometimes be filtered into your junk or spam folder, so it's possible that you missed the information. Therefore, we kindly suggest checking your junk or spam folder to see if you received any order confirmation emails from us.
To assist you with your return, you can send us an email with the return items list and the reason for returning them so that we can help you with the return process. Our email address is service@zolucky.com. We'll get back to you within 24 hours.
Best regards,
Jules
ZOLUCKY