Horrible delivery time. Sweaters were actually smocks. Garbage. Blouses were cheaply made. Don't waste your money. Products not as pictured. Over a month for delivery to arrive. Way over priced. Company should be ashamed of trying to sell this stuff.
Wish I had investigated feedback "off site" first.Mixed in with verified purchases are verified website visitors?quality is awful…nothing like the beautiful expertly photoshopped pictures. Was expecting a product similar to Royaura! The prints look dull, muted, and product is inexpertly constructed. Don't do it!
Dear customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the disappointment and frustration you've experienced with your recent purchase.
We believe in the authenticity and integrity of customer feedback. We value all feedback, whether positive or negative, as it helps us to understand our customers' experiences and continuously improve our products and services.
Regarding your belief that we control feedback, we want to clarify that we do not manipulate or censor customer reviews. We strive to provide a platform where customers can freely share their opinions and experiences with our products.
We acknowledge that there may be instances where feedback is mixed, and we are committed to addressing any concerns raised by our customers. Your feedback is invaluable to us, and we appreciate you bringing this matter to our attention.
We want to assure you that we aim to provide accurate and representative images of our products on our website, and it's disheartening to hear that we've fallen short in this regard. We have been paying attention to the quality issues and keep working on improvement.
We take your feedback seriously and will use it to review and improve our product quality, presentation, and customer experience processes. Your satisfaction is our priority, and we want to ensure that we address any issues you've encountered to the best of our ability.
Again, thank you for reaching out to us on Sitejabber. We value your feedback and appreciate your understanding.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Ashley
ZOLUCKY
The shirts were beautiful but just to big for me. Sent a return label and am returning today as where I am in California we have been busy trying not to wash away with the floods. Not high and dry, just sopping wet!
I advised Zolucky that I was going to return items that were too large. The shipment receipt advised that I would receive an email in 48 hours if an authorized return address. That was 2 weeks ago & still have not received it!
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by return.
We have sent you return label 3 times in 15th Jan, 6th, 13th Feb, and replied to your most recent message in 23rd Feb. It seems that our message never reach you successfully.
In this case, we suggest you write to us directly by email service@zolucky.com, or contact us by chat directly.
You can click on the earphone icon at the lower right of our website to start a chat conversation. Or got to contact-us page, choose option OTHER-OTHER to find out the chat enter button.
Regarding this issue, our representative have sent an email to you and sent the label again, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need more help, please feel free to contact us by chat for quick response or by email at service@zolucky.com. By email we will reply to you within 24 hours.
Again, thank you for reaching out to us on Sitejabber. We apologize for any confusion or disappointment you may have experienced. We value your feedback and appreciate your understanding. We believe that our company will make better progress due to valuable customers like you.
Best regard,
Louisa
ZOLUCKY
I was looking forward to this dress and can't believe what came. It has little resemblance. Plus super short and I'm only 5"1". Look at poor sewing - the 'jewels'! 4 out of 6 items I ordered did not fit well. Very hard to return for credit also! Company in China, mailing fees high. Will not order from this company again.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Items were delivered 3 weeks after ordering. Quality is VERY poor (I should have realized you get what you pay for). Items must be returned to their location in Guangzhou, China at purchaser's expense. It will cost me $150 to return $125 worth of merchandise. Regret wasting good money on this company.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
This is what those super cute distressed denim shoes actually look like! They look nothing like the picture and are so horrible looking I can't even wear them! Waste of $40! Will NEVER buy from here again!
Thank you for your feedback.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
The clothing is way too big and not of very nice material. The shoes are supposed to be European size 43, but are at least 2 sizes smaller than that by my estimation. I appreciate the consideration of my request for 50% return of my payment and Beatrice, the agent was very helpful. I still would not recommend purchasing from this company if you value well made, appropriately sized garments and shoes. Since the products come from Hong Kong, returns are not logical due to cost. I recommend you shop elsewhere.
Sorry for any inconvenience caused.
We reply emails within 24 hours, but sometimes our reply will go to spam emails. If you run into any issues, please do not hesitate to contact us by email at service@zolucky.com or by chat online.
Upon checking, your order is under shipping and the estimated delivery time is 2022-05-27.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Wish I'd known that I had to pay for any shipping charges to return an item. Fair warning! The order takes longer than normal & each item's sizing differed greatly. Example, one xl was huge seemed more like an xxl & another xl was more like a medium.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I fell in love with these clothes as soon as I saw them on the site. The styles are unique, and the prices are terrific. Unfortunately, I haven't received my order yet. It's been a month since I placed it, so I'm pretty disappointed. I know the holiday season is crazy though, so I'm trying to be patient. Just can't wait to get my clothes!
Overview
Zolucky has a rating of 3.4 stars from 4,781 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service and good quality. Zolucky ranks 17th among Women's Clothing sites.
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Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
Thank you for bringing this issue to our attention. We sincerely apologize for the disappointment and inconvenience you have experienced with your recent purchase.
We are sorry to hear about your experience and deeply regret that our products and services did not meet your expectations.We understand that different people have different expectations on the items but we are always trying to offer the most favorable goods to our customers. We strive to provide quality products and a seamless shopping experience, and we sincerely apologize for any inconvenience caused by the delays and return process.
Your feedback is invaluable, and we will use it to improve our product quality and delivery times as well as simplify our return procedures.
To assist you further, could you please provide your order number or the email address associated with the purchase? This will help us look into your case and address your concerns more effectively. We appreciate your cooperation and look forward to resolving this for you.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Tracy
ZOLUCKY