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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I just got my tops and sweaters and they look gorgeous! The texture is just as I imagined it, this online boutique has the right fit for me.
I love that they have such a good website to look good, super excited to browse here, I am happy to enjoy these clothes and keep them forever.
Some sort of email confirmation would be nice! My product came, very happy with it, it just would have been nice if I got a shipping notice email.
I bought online a dress so beautiful that it fit me very well, it was just what I wanted, everything they said online was true about this website!
Item arrived but sadly the quality and the look was nothing like described or pictured on website page, I knew I was taking a chance but never again!
I found this website with a lot of clothes to choose from. I used it many times to eat things for myself and a gift for my mother.
Saw too many cute items, put everything I wanted into the cart and then had to delete several. I am happy with the choices I decided to purchase.
Thank you for all the choices
Only complaint is no jewelry lengths on necklaces. Sorry, I didn't put in any review for necklaces. Didn't order any... just 3 woman's blouses.
I contaced regarding returns. All blouses same size...one too large and one too small. Not made for my body shapel
I liked the look of the product.
I liked the look and style.
Only complaint is no jewelry lengths on necklaces.
Some items disappear from my cart. One shirt I really wanted I could not find back. Otherwise, excellent. Fabric quality not what I expected
Variety of choices
Price and color
Thank you for your feedback. Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the usage of our website especially the cart issue. Hope to see you again!
Sorry to hear that the product does not meet your expectations.
We will forward your feedback and keep improving our products and services.
We have been paying attention to quality and sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Some items disappear from my cart. One shirt I really wanted I could not find back. Otherwise, excellent.
Very good side on the internet to buy clothes, good price, fast delivery, I can recommend buying very modern and comfortable clothes from there.
I liked the quick service and the dresses I ordered are beautiful and elegant. My only wish is that they were a little longer
The shirt I ordered is beautiful and it fits me well. The moment I am satisfied, I will buy from this online boutique again.
The website was easy to navigate and everything went faster than I expected. The prices are excellent (very low) and the quality is high.
Is it easy to order the products however when you look at the picture and real products is not even close it's so disappointing
I was looking for some thing then your company coming up so I started looking and looks good so I order the products
It looks good, how ever it’s not the same as what you looking the picture.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
This is my second order I can not wait for my first order
Very bad. Everything is too large and I have no number to call and no address to return items. Will never shop here again!
Thought it was easy
They were pretty
Sorry to hear that the product does not meet your expectations.
Upon checking, We still have not received your return request.
We are deeply sorry that you are not satisfied with our product and service. What we have been trying to do is to make you have a good experience of shopping.
All purchases (except Final sale/Clearance item(s), swimwear, underwear, panties and accessories) can be returned within 30 days after you have received the last package of your order.
You can submit your return request in this page: https://noracora.com/order-query
How to Make Your Return
①Click the "Tracking Order" feature at the bottom menu of our home page.
②Enter your Email Address and Order Number.
③There is a "Return" button in the specific order.
You need to click it to submit the return request and you will get authorization and a return address via email within 48 hours.
Once we receive your return, please allow 3 to 5 business days to process your returns.
Kind reminder
-Return packages should be authorized. Any return request not authorized by the customer service will not be honored.
-Item(s) must NOT be returned to the address on the package you received. That is not our return address and will affect the processing of your return.
Very good.
Really not easy to navigate this site. You have to constant go all the way back to find something you were just looking at.
Decent prices, interesting sayings on some of the shirts. A lot of relatively cute items, like shoes and t-shirts and I like that you have lightweight sweatshirts.
I thought they were my style and I thought I would be able to fit them.
Really not easy to navigate this site.
I liked the quick service and the dresses I ordered are beautiful and elegant. My only wish is that they were a little longer!
Very easy to use, there are real people committed to fashion. I had a wonderful customer service experience, I recommend this page to anyone
The bags I ordered are much smaller then are shown on your website. The shirt is just fine. The buttons could be better quality.
Don't expect to get what you ordered. Then they make it impossible to return. FRAUD!
The junk I received was nothing like I ordered.
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
I am finding the quality of the clothing excellent. The only issue is that shipping is very expensive and it takes forever to receive.
ONE OF THE ITEMS I PURCHASED WAS $5.80 AND WHEN I WENT TO CHECK OUT IT IT $12.29.
Looked simple enough,. Items came quickly. Some items did not fit as well as they could have.
I'm still thinking about returning two items.
I like the styles
I needed new clothes. I liked the styles
Thanks for your comment. We send the item as described, You could contact us to get the return label if you don't want to keep it.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
Looked simple enough,.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
You didn't order any necklaces. Which item do you mean？ Kindly pls send us the link or SPU number to check.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!