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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 18 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Sizes do vary. Two things fit. Two things are too small. Material shown is not what is in the product. Never a lining.
Great!
No problems. Perfect fit love colors. Make this same jacket with a zipper and I will buy another one.
I love the style.
I had some issues submitting my first order and they went to great lengths to alleviate my concerns regarding how ithe order was handled.
Gifts for my girl that I thought she would like
Very great and very original designs and at a good price, quality and size are normal. I only bought 2 dresses but I am satisfied with both
This was my first purchase on this website and I am very happy with the product and the speed of delivery. I have already placed another order!
Everything looks great and so far so good on it all! A few of the top's ran a little larger that excepted, but the still look great!
Tried to return item, but had no return info and no contact info. I am stuck with a pair of shoes that were NOT what I ordered.
I tried to, but there was NO customer service available when I tried.
Liked the pics of items I ordered.
Liked the way they looked in the online pics; however, I will not use them again because it is IMPOSSIBLE to return anything. I don’t recommend Zolucky for this reason.
Dear customer,
We apologize for any inconvenience caused by the difficulty in returning your item and the unavailability of our customer service. We take these matters seriously and want to make things right.
Based on the information you provided, we found that you haven't submitted the return request yet. You can submit it on this page https://zolucky.com/order-query after filling in your email address and order number. After the request is submitted, you'll receive a response within 48 hours. Additionally, if you don't receive any response by then please check your spam folder as our responses may have been filtered there in error. You can also email us with the reason you want to return the shoes so that we can help to process the return request for you.
Regarding the unavailability of our customer service, please let us know the date and time when you attempted to contact us so that we can investigate this matter further. Our team is available 24/7. We are always ready to provide service to our customers.
Thank you for bringing this matter to our attention. If you run into any issues, please feel free to contact us at service@zolucky.com.
Best regards,
Jules
ZOLUCKY
So easy to shop here and the selection is great and very unique.
Easy to navigate website, dress design I bought here was not easy to come by. The sizes are consistent with what I expected, I highly recommend them.
I was so excited to find great clothes at this online boutique, it's really easy to search and buy and the shipping is so cheap. I love!
I loved everything I ordered, good quality and good sizes, I will order again for sure. The price is the best they have in this online boutique!
I was able to find the dress I liked easily with a lot of choices available. However, I ordered a small, which seemed more like a medium.
I love browsing through the website... I know by experience the sizes are off... always too big... a bit of a gamble, but I took another chance!
So much colours to choose from... I love all the prints!
I found a pleasant surprise on this website, I got a gift for my graduating sister, I was happy with the style and elegance of the dress.
Nice shirts for low prices. The ones I bought are a little small so I reordered the next size. Now I will buy a dress here again.
Very satisfied with the quality and design of this dress bought on this website, I love it, I have tried many others, but this is the best
I found shopping on the site pretty easy and I like that there are sizes for every woman. I also think the cute styles are very comfortable.
Only one thing in order fit. Went to website to get a return. The chat was good but getting to return spot on website not. Gave up
Thank you for your feedback and sorry for the inconvenience.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Our ordering steps are not very complicated. Add item to cart- proceed with shipping address- checkout
We will always think of ways to make online shopping at Zolukcy easier.
When you encounter problems when placing an order, please feel free to contact us, you can contact us by email at service@zolucky.com or by chat online.
We`ll keep improving our products, delivery and service.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I love this sweater that I bought here. It is very comfortable and can be ordered easily. I took my normal size (medium) and it was perfect.
I bought my skirt here. The girls were very helpful with their service. I chose the long design red color. It was amazing, it was perfectly shaped.
The sizing is not consistent. Sometimes a large is too big and other times too small. But the styles are cute and inexpensive. Most things work well.
Liked the ease of going from shopping to cart, removing items, and getting back to shopping. Lots of cute clothes.
I buy most of my clothes here in the last year! I love this website! I keep coming back for more, the clothes are cheap, cute and of good quality.
Easy ordering and beautiful choices. I just wish the items had fit. Returning all clothing items that I ordered.
Clothes look beautiful. Just disappointed once I received them.
They all look so nice.
Easy ordering and beautiful choices.
It was very difficult to make purchase as the prices kept changing and the percentage discount was extremely confusing.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the usage of our website and the display of the discount.We will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Gain trust and grow your business with customer reviews.
Dear Customer,
Thank you for bringing the issue regarding your recent order to our attention. We sincerely apologize for any confusion or inconvenience caused by order edition.
Before processing to checkout, please view your shopping cart and select the items you want to order, make sure there's a Check mark at the left side of item's picture, and click on Process to Checkout.
If you have not submitted the order, you can still modify your item's quantity. But if you have clicked the Proceed to Checkout button to submit the order, the product list can no longer be edited in this case.
You can try to click the Return to cart/Shopping cart button at upper left of your page to go back to the previous level and then you can edit the cart again.
If it does not work, please ignore the order and place a new one with correct quantity. The unpaid order will expire automatically.
Since items' total after discount of first order is less than 99 USD, it is not eligible for free shipping discount. Hope for your understanding.
Regarding this issue, our representative have sent an email to you and discuss about a better solution, please check your inbox and spambox later, and reply to us by email. Your patience and understanding is highly appreciated.
If you need additional assistance, please feel free to contact us by chat or by email at service@zolucky.com
We will reply to you as soon as possible.
Thank you for taking the time to share your feedback with us. We appreciate your honesty about your experience and we will definitely take your comments into consideration to improve our products and service.
Best regard,
Louisa
ZOLUCKY