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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
The best customer service I've had on the internet. Excellent quality, the descriptions on this clothing website are very accurate, I recommend it.
The garment I ordered is beautiful and fits me well. At the moment I am satisfied, I will buy again in this store.
Too much too easy somehow I was shipped and charged for two packages. I would like to send one back and receive credit.
I haven't heard back
I liked the style and colors
Too much too easy
Pages need to have more items so not constantly having to click to next page. It would be easier to just scroll down
Wide variety of accessories and clothes of all sizes with excellent prices. Easy to use website. Very helpful team and excellent online service.
I bought a beautiful skirt for myself as a birthday present and I loved it. I would make another purchase on this website.
Easy to navigate website, dress design I bought here was not easy to come by. The sizes are consistent with what I expected.
I ordered my usual sizes but they didn't fit. The pants were way too long. I loved all the jewelry and the prices
Had a lot of good looking clothes.
Looked good in the picture but weren't sized right
Fantastic prices
I liked some of the women's tops I ordered but a few were a little disappointing - not as nice as they looked online.
DO NOT BUY THESE BOOTS WHAT YOU GET ARE A VERY CHEAP IMITATION BOOTS NO FUR AS PICTURED JUST A VERY THIN LAYER OF IMITATION COTTON NOT WORTH THE 23.99 they are worth maybe 3.99
Customer Service was prompt in replying and addressing my issue. They corrected the issue to my satisfaction and I will order again.
Addressed my issue promptly and satisfactorily
Saw the advertisement for a top I liked
Liked the sayings on the tops
Discount offered by email of 18% off cuz I hadn't placed my order from my cart yet, but there was not an 18% discount amount at checkout available with the code of CH18 they told me would apply
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
THE BEST online boutique I have ever shopped at. They have reasonable prices, the CUTEST high quality clothing, and AMAZING reliable service. I bought on the internet and I was NOT disappointed.
I deal with this online boutique for some time always a good experience and the clothes are A1 and the prices are reasonable I love them.
Great website! I love the products and the fast shipping! Always so excited when my clothes arrive! I can't wait for my new order to arrive!
I love the clothes on this page so much that I bought a dress and a pair of boots again. Everything is of good quality and very comfortable boots.
I love all his clothes. Buy again online here today and I was more than impressed. I bought a bunch of clothes and I know they fit me perfectly!
The tee is really a good quality and sizing was spot on. So far good experience.
The only concern was the length of time it took to receive it!
Styles caught my eye, looked very nice
Style, color and script on tee
First time buyer and so far good experience, will know more when item arrives.
The dress that I ordered online here beautiful, as it is in the photo, the shipment arrived at the time they agreed to deliver it to me. Thank you!
Excellent service for buying clothes! The only place on the internet that I will go to buy my dresses and skirts. I will try to buy shoes later too.
I love all of the dresses and shoes that I bought but the bags are very thin and the shoulder strap on the one bag is way too short.
The package took a long time, but they were always friendly on this website and the package arrived well and all the clothes are of quality.
Very satisfied with the online ordering process and the quality of the clothes. I only ordered a small amount of effortless clothing at a good price.
The clothes are very nice and the prices are great, I also buy a pair of flat sandals from this store and they are really cool.
I love the clothes on this website so much that I bought back a dress and a pair of boots. Everything is of good quality and very comfortable boots.
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Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
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Do you mind providing us your order number so that we can check and handle this issue for you?
We value your business and we promise you that we will settle this matter at the best way we can.
We need complete information to help you address the problem.
You can submit your return request in this page: https://zolucky.com/order-query. You can also email us regarding your request or complaint, we promise we`ll take good care of your request.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
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