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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
The ease of ordering, the cutest tops and price made it all a winner. My package came right on time and all compliments on my new outfits!
The shirt was so inviting and knew I wanted. Easy, easy to order. Thank you!
The quality of the clothes on this website is wonderful and the shipping process was very fast, recommended.
Very original, different clothes, very good quality, good customer service, fast shipping, comfortable prices, delighted with this website.
Amazing clothes, t-shirts are extremely comfortable and the website is extremely helpful and answered all my questions quickly.
This is my first order with this company. So far, so good!
The only complain I have is that it is too slow in shipping.
This is my first order with this company. So far, so good!
Your site is great. This is my first purchase. We will see how long it takes and the quality of the items.
One suggestion is that I would like to see the back of any item that I am interested.
I was hesitant to order but am really happy I did! The clothing is very nice and the prices are really great!
Package arrived. Products were wrapped individually, very well done.
Products were not what I expected and sizing off.
The clothes in this boutique are absolutely lovely, the best service I have experienced on the web. Thanks!
Love the different styles and the colors. Unusual styles that are attractive for more youthful folks than me
Liked what I saw but many things I ordered were too small as I am a plus size.
Liked the price, Styles and usually the colors
Fun to look at all the colorful choices
Easy shopping but if it doesn't fix you can return the product AT YOUR EXPENSE TO CHINA. It cost more to return the tops the they are worth!
I am done doing business with ZOLUCKY,
Wow! Fabulous deals on cute, cute items! Thank you for providing these deals of the century.
Wonderful experience!
Found the product I saw quickly and it came up on the search. Ordering is straightforward and simple.
Huge and wide variety of the latest and greatest apparel, as well as excellent customer service, very recommended.
Very efficient and friendly customer service. Real people write to you to help you. Wonderful online boutique with beautiful and fashionable clothes.
Tops are cheaply made and not all true to size. The clothing doesn't look in actuality like the pictures in the ads.
The clothing looked nice in picture.
Many styles and colors to choose from.
High quality, the skirt I bought from this online boutique arrived on time and looked exactly like the photos on the page.
I loved all the clothes I buy in this online boutique good quality and good sizes, I will ask again for sure
Receive shirt with a run in the cloth…it looked used, the other shirt the color and material was not as expected
Clothes looked better on picture
Was looking for a new place to shop
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Love the clothing styles. Will wait to see the fit and quality
Like the flash deals, regular pricing also good, easy to find categories to shop. Love the what I viewed at the bottom
I am very satisfied, I found on this website exactly what I was looking for, great fit. Very happy with my purchase.
Why are the shipping prices so high? Most company's offer free shipping. You give a discount and then charge high shipping costs.
It was an easy transaction.
Sizes unpredictable and slow shipping. Everything I ordered was too large. I had one dress altered but it was still too big.
Still have not received item
Beautiful colors
Dear Customer,
We are deeply sorry that you are not satisfied with our product and shipping service.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
Anyway. Thank you for your feedback. We are committed to improving our service to make it simpler and more precise for customers to select the correct size.
We apologize for the long waiting time you experienced during the delivery process, and we are committed to improving our shipping services to provide faster delivery times for our customers.
We understand how important it is for our customers to receive their orders in a timely manner, and we are committed to enhancing our shipping services to ensure faster delivery times.
Per checking, your order was shipped and delivered. Have you received all items?
If not, you may contact us with your order number via service@zolucky.com,and we will be happy to look into it for you.
Best regard,
ZOLUCKY
Sizes unpredictable and slow shipping
Ok, I did not get free shipping. Why should I pay for shipping when the dress cost is almost the same price?
I thought the designs were cute but some material looks too cheap
Thought price was good
Thank you for your feedback. Shipping cost of your order depends on the shipping distance and weight of the packages. We also provide free shipping service for orders reaching a certain amount, for now it`s $109 after discounts (excluding pre sale items and final sale items).
So when your order amount is less than $109 you`ll be charged the shipping fee. Hope for your understanding.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Ok, I did not get free shipping
Easy to shop and find good buys. Love the many pay options and ease of visiting the page's at the online store.
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!