- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I was told your clothes were made in the US. Had I been told China, I would have never ordered. Your sizes do not match American sizes
The product I received was of very poor quality. In fact the way the fabric was stitched made it look like it was cut and sewn incorrectly.
I tried to order each hat and it only took the first color I picked. One should be able to purchase more than one color or hat
These are for homeless women the hats looked like they would work and look nice
Same as above
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I tried to order each hat and it only took the first color I picked. One should be able to purchase more than one color or hat
Awesome website, I love it! I always find my type of clothes and other things that I need and like. I always come back to buy here.
I love your clothes! I would love to shop more for clothes made in America but the price differences are phenomenal. I can afford some new clothes!
Maybe shipping is a little behind but the product is worth the wait. Havve loved my everything ordered so far.
Love your sales, love your clothes, love that I don't have to go into store!
Very easy order & checkout! Thank you.
Don't like crowds so love to shop online but hate when things don't fit and have to try figure out how to return things
Easy to order online
Don't like crowds so love to shop online but hate when things don't fit and have to try figure out how to return things
Like quality of clothing but not the hassle if have to return anything
Sooooooo easy to order
I would like to extend my thanks for the prompt online service and the quality of the clothing received. Great service that I see in my life.
I really like the fabric of my blouses that I ordered here, each one has a type of silky fabric that I find so elegant and stylish
I love the clothes on this website, the quality and variety it has, and I'm very happy. And my order has arrived. Thank you
All perfect! As usual; Fast delivery service and good quality fabrics as well as very original designs.
Easy to order! Great Prices, but not fitted-did not look as good as the pictures. Feel like I need to take it in to make it look nice.
Products look so nice.
Pictures are so pretty.
Easy to order. Great prices!
Clothes look beautiful. If they fit and quality is good, I will be back.
Thanks!
So far so good. Great service and beautiful clothing. Runs about a half size to a ful size on the big side. So far I love everything about them!
I think this website is a great place to order clothes. I am never disappointed. The prices are great and the quality is fabulous!
I really love ordering from this website. The clothes are of great quality and the shipment is always punctual. I really recommend the service.
Great quality of the clothes I bought in this online boutique. I bought 4 sweaters to start! I have no regrets, great shopping experience.
It will depend on shipping times
Turns out shipping times were good. Arrived before Christmas. Thank You.
I will wait to see shipping times and product quality to finalize my opinion of ZOLUCKY
I will be back to order more.its so hard to buy the styles i love but here there is so many to chose from
Confusing to use hard to understand order instructions took. A long time to figure out ordering process
All online instructions no one to call
Online shopping
Thanks for your support.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We will improve the usage of our website and we will make a big change soon. Hope to see you again!
If you have any question when ordering, we recommend you could contact us by email or online chat. And we will help you solve the problem.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Confusing to took a longtime to figure out ordering process
The items I received were a cheap print and were not like the texture depicted on the pictures online which look like real sweaters.
The quality of the clothing did not match their appearance on the site. Lesson learned. I will not be ordering from this site again.
Effective ad campaign
I liked the style
Very easy to shop and pay. Great style selection!
The cost to return was prohibitive. Sneakers were made horribly. One of the shirts was improperly sized.
Was offered a refund of only 15% of the cost of the items and have not even received that yet.
The items looked much different in the pictures.
Same reason as above
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Great selection and prices
I have received exactly what I want. I was able to order another, similar item with no problem, and have received many compliments already/
I have received exactly what I want. I was able to order another, similar item with no problem, and have received many compliments already/
I have only purchased one time--a dress, but it was as pictured and true to size. Material was very thin, but very comfy dress!
Liked the style of clothing
Price was fair.
I have only purchased one time--a dress, but it was as pictured and true to size. Material was very thin, but very comfy dress!
I have been shopping for all the clothing needs for the girls in my family for months at this online boutique. Good quality clothing.
Return policy is terrible. You have to contact them to get a code and then you have to pay return shipping. Too much hassle.
Dear customer
We are sorry to hear that you find our return policy to be inconvenient and would like to address your concerns regarding our policy.
Regarding the process of initiating a return, we understand that it can be time-consuming to contact us to obtain a code for returning items. Therefore, we would like to clarify to you that there is no need to obtain any code from us in order to initiate a return. We apologize for any confusion or inconvenience caused by our previous communications.
If you prefer to return the item, please note that our policy requires the buyer to pay for the return shipping cost. However, we value our relationship with you as a customer and are willing to offer compensation instead of returning the product. We hope that you will consider accepting our offer, which may save you the hassle and costs associated with returning the item. However, if you choose to return the item for a 100% product refund, we will honor our policy and provide you with the necessary information to complete the return.
Regarding the return label, we have sent it via email on September 21st, and we hope that you have received it by now. Please tell us the tracking number of the return parcel so that we can track it and process your refund promptly. Once we receive the parcel and confirm the items inside, we will issue a 100% product refund through your original payment method within 3-5 business days.
We apologize for any inconvenience or frustration caused by our return policy. Our goal is to ensure that our customers are completely satisfied with their purchases, and we appreciate your feedback as it helps us improve our policies and procedures.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Our ordering steps are not very complicated, we will always think of ways to make online shopping at ZOLUCKY easier.
When you encounter problems when placing an order, please feel free to contact us. Any problems, you can email service@zolucky.com for further help. You can also chat with us online.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!