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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
The order I received took longer to ship then I wanted. One of the items was different then I thought. The
Fabric was different then I expected
I like the dresses and blouses that I have bought here, I like the style and the fabric, the price is fair and the shipping fees are really low.
Wish to return order, but having trouble being able to get information needed to return according to instructions.
Very satisfied with the quality of the skirt. Very easy to navigate the online store, very comfortable skirt. Very happy with the experience!
I enjoyed shopping these products. They are very fun and hope they are fun to wear and that they fit.
The clothes look cute in the pictures, but when I get them they are nothing like the pickture
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I enjoyed shopping these products. They are very fun and hope they are fun to wear and that they fit.
Obviously, the nature of the clothing and prints are spot on! They are a respectable seller of clothing on the internet!
Very good online boutique with a very correct price and the website is very beautiful, one of the most beautiful of the competitors.
False return policy. Bad quality. They won't accept returnz even when damaged. Don't buy, don't buy. Don't buy, don't buy
Tip for consumers:
Do not buy from Zolucky
Products used:
None
Thank you for your feedback.
Sorry for any inconvenience caused. Would you please provide your order number so that we can help you?
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@Zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I ordered a Large and received a small. I like it but am returning it. I need a replacement in LARGE.
I do not have a return address yet to return my item. I am waiting on a response.
I saw a top that I liked.
I liked what picture of top that I saw.
Sorry to hear that the product does not meet your expectations.
The detailed measurements of different products on our website differ even in the same size.
If the measurement of your received item is not the same as the corresponding size chart, then could you measure it with a measuring tool and send the photos to our customer service center? We'd like to offer you a satisfied solution after checking. Looking forward to your reply.
Due to too many inquiries recently, the response has been delayed. Our colleagues have been working overtime to check and reply. Hope you can understand.
Good so far. Waiting to see if the Quality of item is as good as the shopping experience.
The sweater I received looks nothing like the picture or what I thought I was ordering. I was disappointed in what I received
I liked what I saw. But that wasn't what I got
It was a Christmas gift
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Shipping is high
They are amazing, here the clothes are of high quality, they are delivered very fast, they are very friendly and helpful.
Frustrating to get started but easy once you are used to the method. Relatively easy once you get used to it.
Found this website and decided to review it.
Found everything I wanted for Christmas presents.
Christmas Presents
Relatively easy once you get used to it.
Cheap and not as advertised I ordered a sweatshirt and it is not a sweatshirt. It is a very very cheap polyester shirt
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
But we haven`t received your return request yet, you can submit your return request in this page: https://zolucky.com/order-query. Or you can email us (service@zolucky.com) to complete your return process.
We tried to you contact you by message, but we didn`t hear anything back from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Buy a super dress! Beautiful, very nice. Take into account the sizes, I am M (1.84m / 70kg) and the S fits me very well.
Could not figure our on website how to make this exchange. Returning L, ordering new M of same dress
Shopping online is quick and easy. Working full time doesn't leave a lot of time for going out and lots of stores just aren't here anymore.
Really need size 4! Hoping this fits
Your dresses are so dang pretty
I absolutely love my Doxie String Lights! I am going to hang them around my outside front window. Shipping was timely and the price was excellent!
Lots of nice styles and choices at low prices, as well as discounts and free gift options. Very easy to maneuver on website. Fun to shop!
Lots of nice styles and choices at low prices, as well as discounts and free gift options. Very easy to maneuver on website. Fun to shop!
Great prices. Sizing can be inconsistent. But what doesn't fit me usually fits my sister, so we are both happy.
Great prices. Wish the shipments would arrive sooner.
Beautiful clothes at an affordable price.
Great choices and prices. Slow shipping. Item as advertised. Very nice quality at an unbelievable price!
My skirt is beautiful and comfortable. Very well made, shipped on time. I will definitely order from this online boutique again.
Super fast shipping, everything was as described, absolutely love! Definitely will be purchasing from again! And I recommend it to everyone!
Love all your items, very different and inexpensive. Will be shopping more often for such great buys.
Loved all the products and the prices.
Because they appealed to me and I thought the prices were great.
Love all your items, very different and inexpensive. Will be shopping more often for such great buys.
Information about size, fabric and customer satisfaction is right at your fingertips. I look forward to receiving my purchases.
Since, I order a lot online, I can't remember what Zolucky sells. I do not see the name of what I bought, so I can't tell you. I think it was a blouse? It's pretty, but nutlike the photo. I thought it was a sweater, but actually it was a print.
Information about size, fabric and customer satisfaction is right at your fingertips. I look forward to receiving my purchases.
Gain trust and grow your business with customer reviews.
Sorry that you are not satisfied with the item(s).
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
If you run into any issues, feel free to drop us an email service@zolucky.com and we will get back to you ASAP.