• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.8%
Positive
44
Neutral
6
Negative
14

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user lahilam1
1 review
0 helpful votes
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October 11th, 2020

This online clothing store is perfect. The quality and fit are amazing and for the price you get your money's worth. Shipping took less than two weeks, which is really comforting if you have a little time to get clothes for each event

Thumbnail of user kristinaw46
2 reviews
0 helpful votes
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June 29th, 2021
Verified purchase
• Updated review

Cost $11 to ship one shirt general ground, it came from China. The pattern of global map was very cool. The cut was a bit boxy. The fabric is cheap, low quality. I expected something a bit nicer based on photo and cost.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thanks for your comment. We will send the item as described.
Shipping cost depends on the destination and item quantity. You could check the shipping cost when you pay. But we have more discount on our website, you could use it when you pay.
Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.

Shipping is pretty expensive
May 30th, 2021
Verified site experience
• Previous review

Pretty sure it doesn't cost $11 to ship one shirt general ground.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user virginiac434
1 review
0 helpful votes
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January 12th, 2021

Dealing with this online boutique was an absolute pleasure. My products were not only delivered quickly, but they were very helpful with their seasonal discounts in the middle of the quarantine, a sigh of peace of mind and joy in these difficult times.

Thumbnail of user isidorai
1 review
0 helpful votes
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July 10th, 2021

I always wear sports shirts and it was great to find one in my size that was available. Many online stores allow you to order and pay before they tell you it is out of stock and not to wait for several weeks, but not this one. If I put something in my cart and it is not in stock yet, let me know before paying. The one I chose was in stock and shipped very fast. Their website is easy to use because you could search by brand or size which is great.

Thumbnail of user emmav228
2 reviews
0 helpful votes
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July 8th, 2023
Verified purchase
• Updated review

Lots of choices and some pretty stuff. Frustrating in the sizing different from most places. Even though I put in specific sizes the system did not narrow down my choices so I could only see what is available in my size. The things I ordered and received in an very timely manner are very nice with compliments abound.

Reason I chose this business:

Prices are great. Clothing recieved has been very nice. Be sure to check out the sizing before ordering because it is very different from whay you are use in the USA. Happy Shopping!

Reason I chose this product:

1-because I liked it
2- Because they are pretty on and off the hanger
3- price is right

Quality
Nice online shopping place
June 4th, 2023
Verified site experience
• Previous review

Lots of choices and some pretty stuff. Frustrating in the sizing different from most places. Even though I put in specific sizes the system did not narrow down my choices so I could only see what is available in my size.

First time shopper
March 26th, 2023
Verified site experience
• Previous review

Nice site many beautiful items.

Thumbnail of user joann343
1 review
0 helpful votes
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September 4th, 2022

The clothes are attractive, but the sizing is way way way off by American standards. If you want to return it, forget it the postage is the same or more than the cost of what you bought. They gleefully tell you when you try and return saying you might as well keep it. I contested mine with PayPal who agreed with me and did not make me pay. They hide on their website what country returns will be sent to, but it is China.

Tip for consumers:
The return policy is horrible they advertise that everything is refundable, but it is refundable to China. The postage cost more than the items you bought. The clothes sizing is so way off that most people will want to return. They cover themselves with advertising that is not transparent or sufficient.

Products used:
A very cheaply made cotton dress. Nice looking, but cheap and not returnable. It was disposable.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Items need to be returned to our fulfillment center, we are sorry for any inconvenience. We are working on improving our returns process and hope to give our customers a better experience.
We have been paying attention to the quality issue and are working on improving it as well.
Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Stay safe and have a good day!

Thumbnail of user effib
1 review
0 helpful votes
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January 3rd, 2022

I love this online Boutique! With such beautiful clothes and excellent customer service, what more could a woman want? I was very impressed with how quickly they shipped my order (one of the items I purchased was out of stock) and how kind and helpful they were in finding a solution that worked for me. I recommend them

Thumbnail of user caroll1211
1 review
0 helpful votes
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October 7th, 2021
Verified purchase
• Updated review

Refunded for no reason. Not at customer request. Then sent the items which were not as represented in the pictures. Wanted to return all for refund. Credit card company straightened out everything to my satisfaction.

Wanted to give me a partial refund and send the clothes to China on my dime.

Reason I chose this business:

Everything looked so pretty and fresh.

Reason I chose this product:

Same as above

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

First order refunded for no apparent reason.
August 4th, 2021
Verified site experience
• Previous review

Lengthy and inconvenient.

Thumbnail of user orianap7
1 review
0 helpful votes
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June 1st, 2022

Please pay complete attention to this review! The products sold on this site are complete garbage! Do not waste your money! If you want to return an item, then you must pay to send it to CHINA even though it was shipped from their warehouse in City of Industry, CA. They don't tell you this in the return policy. They are liars and thieves who sell the cheapest clothes possible.

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thanks for your support.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user marcey1
1 review
0 helpful votes
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December 15th, 2020

These blouses are the perfect combination of comfort and elegance. They serve me for any occasion since they fit with a casual style. I recommend this website for all clothing needs for girls like me!

Thumbnail of user sams1257
1 review
0 helpful votes
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September 15th, 2021
Verified purchase
• Updated review

These products come from China. It takes about 3 weeks to get them, and if they do not fit, you are offered 15% and you can keep your items or you can mail them back to China--which would be ridiculously expensive. So now I have 2 clothing items that smell funny and do not fit. What a scam!

Emailed customer service and as I said, I was offered 15% back credit and I could keep my items or mail them back to China. I would have never bought them in the first place if I had known this. Also, the sizing is way off. I went by their charts and the clothes still didn't fit.

Reason I chose this business:

Their products looked very cute online. It is very deceptive. What you see is NOT what you get. Buyer beware!

Reason I chose this product:

Because they were cute and stylish looking

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Lost discounts
August 15th, 2021
Verified site experience
• Previous review

Didn't get my 50% off discount in my email within my 40 minutes of being on your website, and when I went to check out, I lost the extra 10% discount that I had put in.

Thumbnail of user velmaz2
1 review
0 helpful votes
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December 9th, 2020

I am so happy that I decided to buy from this online boutique. I was really skeptical as I had never bought from this website before and the reviews were mixed. When my dress arrived, I was not disappointed! It took forever to ship, but they did a great job responding to my emails and updating me on the status of my order. Thank you because it arrived on the promised date.

Thumbnail of user kt207
1 review
0 helpful votes
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November 22nd, 2020

The items you see on the website are NOT what was sent to my home. They are not knitted at all but printed. I ordered a long sweater coat with knitted detail and was sent this printed flat robe looking item.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We will continue to improve the quality of our products.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email, but we did not receive your reply. Looking forward to hearing from you.

We have been committed to providing customers with better service. Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user evanab2
1 review
0 helpful votes
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March 10th, 2021

This online clothing store made my shopping experience easy, I found the dress design I wanted easily and the ordering process was quick, my delivery too. I received exactly what I ordered, it is definitely great value for money.

Thumbnail of user peterh1799
1 review
0 helpful votes
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May 9th, 2022
Verified purchase

Many choices so it was hard to make selections. This was my first order. All items are beautiful, the materials are silky and they fit nicely. I definitely will order more not only for myself but for my sisters.

Quality
Thumbnail of user lindao655
1 review
0 helpful votes
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March 18th, 2021

Exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order to my house the shipment has taken longer than I expected, because I live a little far.

Thumbnail of user dawnw12
2 reviews
3 helpful votes
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October 17th, 2021
Verified purchase

Many items had no review and others looked phony. How many times does the entire population use the word pleasant to describe the fit color or feel of a clothing item? Not nearly as often as the 4 different reviews I saw. Many of the items had limited photo views and NO reviews. I am hoping that when my order comes, it isn't junk like half of the items I ordered from Zulily recently.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry for any inconvenience caused.

We have customers all over the world and some are not English native speakers, so the grammar could be a problem sometimes.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user carola776
1 review
0 helpful votes
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February 25th, 2021

The fastest and most professional online service ever, the customer service people at this online boutique should be promoted to Employees of the Year! Finally arrived, the dress is how I dreamed it. Thank you so much for everything.

Thumbnail of user stevenu555
1 review
0 helpful votes
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October 29th, 2021
Verified purchase

Lots of cute things at reasonable prices. A few problems navigating, but nothing serious. Some quality issues (tiny piece of decoration missing on shoe, thin fabric on the long sleeve T-shirt), but again, nothing worth making a return over.

Quality
Thumbnail of user aprhrila4
1 review
6 helpful votes
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September 17th, 2020

I just received my order and to be honest I was not expecting such an amazing dress from this store, it looks elegant, good quality and very beautiful! Moderately short for such a dress and very sexy. I never wore things without a bra, but here I just wanted, even in a small chest from a pda I look classy! According to the parameters 84/62/92, it ideally fits a size m. 10/10, and it came in two weeks

Thumbnail of user amandar1207
2 reviews
0 helpful votes
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March 20th, 2022
Verified purchase
• Updated review

Look forward to receiving. Evert woman needs a red dress! However your checkout process could stand improvement. I finally received the dress. The color is beautiful but the material is just nit what I expected. Too sticky for me.

Reason I chose this business:

AD ON MY PHONE.

Reason I chose this product:

Color and style

Quality
Dress
February 7th, 2022
Verified site experience
• Previous review

Look forward to receiving. Evert woman needs a red dress! However your checkout process could stand improvement.

Thumbnail of user gebg
1 review
7 helpful votes
  • Send Message
September 13th, 2022
Verified purchase

Borderline scam. Cheap knockoffs, poor quality false advertising throughout their site. They are using other stores photos in there site. The pictures do not match what you actually get. What you actually get is a very cheap flimsy poorly sized knock off. They do not offer "30 days easy return". If you click on that you get nothing. Return costs and fees are up to the customer. Even though the product is not what they advertised.

Tip for consumers:
Complete junk.

Products used:
Shoes that can’t be returned because of expensive costs

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Value
Shipping
Returns
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback and sorry for the inconvenience. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.

If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!

Thumbnail of user adame686
1 review
0 helpful votes
  • Send Message
June 2nd, 2022
Verified purchase

I ordered the pair of tennis shoes larger than I normally would and they are still about 3 sizes too small. I can't even wear them but it will cost me too much to ship them back. I will never order shoes from this site again.

Quality
Thumbnail of user paull1158
1 review
1 helpful vote
  • Send Message
January 29th, 2021

Ordered a $20 dollar shirt, it was too small. They don't do exchanges, only refunds. You have to pay for return shipping to China yourself. Shipping cost was $27.75, needless to say I kept the shirt. They offered 25% off, to keep shirt. What a Joke! I found same shirt on Amazon, less money and received on two days. I should have looked there first.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user harar
1 review
0 helpful votes
  • Send Message
October 28th, 2020

I love almost everything on this website. I look forward to the sales of the latest collections to be able to pay for these various sexy pants and dresses. Very good customer service, the website was quick to send me my last order even in pandemic.

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Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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