- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I had to try several times, and each time I lost the site when I selected PayPal. Finally I used my bank credit card.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Be really, really sure you want whatever you order from Zolucky. Here's the email correspondance regarding a blouse that arrived with a raw, unsewn edge around the neck:
Hi! I had a big order come in from Zolucky and most of the items are just wonderful!
However, this one,
Long Sleeve Patchwork Round Neck Shirts & Tops
https://zolucky.com/products/long-sleeve-patchwork-round-neck-shirts-tops... came with the neck seam not sewn. The neck has a raw edge of fabric that is scratchy and makes the item very uncomfortable to wear.
I know your return policy says that I have to pay for return shipping so you can consider a refund or replacement, BUT this item should never have been shipped since it is fundamentally flawed. I've attached two photos of the blouse so you can see that the neck edge is completely unhemmed.
I believe that the most appropriate response would be for you to send me a replacement blouse [size large] and a return label with postage. I'll be glad to return the flawed blouse I received if you can replace it and send me the postage.
Please let me know your decision. Thanks.
The response email reads, in part,
Our return center is located in Guangzhou, China.
According to our return policy, the customer is responsible for return shipping costs and any other related return charges (including possible custom fees). Your refund will be processed after our return center receives and inspects the return package.
Since International returns might result in long waiting times and incur substantial return costs on your side, we recommend some alternative methods to resolve this issue.
We would like to offer you a 15% cash refund 【for the item(s) in question as compensation】 instead of returning the item(s).
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
This is my first time shopping with zolucky. I'm happy about my first purchase and look forward to plenty more.
I NEVER did receive my product and only got a partial $$ refund. I will NOT order from this company again.
I did get most of my $$ back.
I liked the product. I was wrong.
The shoes looked nice.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Dear Customer,
We are sorry to hear that you had a bad experience with your recent order. We understand that not receiving your product as expected can be frustrating and we apologize for any inconvenience this may have caused.
We are also sorry to hear that you only received a partial refund, which is not the level of service that we strive to provide to our customers. Per checking, your rest refund was not issued smoothly due to system problems. We have resubmitted your rest refund request. And the refund will be issued to your original payment method within a week.
We appreciate your feedback and value your business. It is important to us that our customers feel satisfied with their purchases and we will do everything we can to ensure that you have a positive experience with our company in the future.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com
Best regard,
Mandy
ZOLUCKY
Just ordered, don't know yet.
The order arrived very quickly, it is a nice shirt that I bought at Zolucky. Can't wait to use it! It is of good quality and I love the colors.
Heads up. Zolucky return policy requires you to ship to china. The shipping costs are greater than the merchandise!
Products used:
They give you an address in China to return goods to. The cost to shipping the return is greater than the value of the goods because they force the consumer to ship to China rather than a US location. Very manipulative!
Sizes are NOT accurate.
I was very disappointed in the fabric.
I will not buy from Zolucky again. Sorry
Have a hard time choosing US sizes. My size in Bottoms are mediums and according to your sizes I need a 3X.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thanks for your comment.We recommend you use “Size Chart “ to better determine your ideal size, because sizing varies between our items.
”Size Chart ” with detailed product measurements is included on each product page.
As a note, these are measurements for item itself. You can compare these measurements to similar pieces you already own.
Be sure to check the measurements provided online for each dress advertised as comparing them to yours to insure a better fit.
==
Do you mean you need to change all the items to 3Xl on your order?
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a hard time choosing US sizes. My size in Bottoms are mediums and according to your sizes I need a 3X.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I love buying clothes at Zolucky, their sizes are correct, very feminine and current designs and the quality of the clothes is surprising!
I received my order on time, the dress is as beautiful as I expected, so I am satisfied! I hope to make purchases with zolucky soon
I couldn't believe it when I finally found the dress I was looking for on this website! Thank you very much! I'm very grateful for that!
If this is about the shirt that was NOT WHAT I ORDERED; it came VERY LATE to my friend and wasn't even the shirt I had ordered! PayPal is great and refunded my money.
Thank you for your feedback.
We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
Sorry for the inconvenience caused, sometimes payment failure may be caused by network problems or the risk prevention mechanism of your card issuer, we recommend you to try multiple times.
If you encounter difficulties in payment, or cannot complete the payment, you can try to change to another card, or pay with the PayPal balance. (The card is just used PayPal as a guest to send the payment to us. PayPal is the intermediary to transfer the payment from credit card or debit card to our PayPal account.)
Any problems, you can contact our customer service service@zolucky.com for help. You can also chat with us online.
We`ll keep improving our products, delivery and service.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Love the great clothes and the prices and materials. Customet service email was quick to respond as well.
Quick response and solved my problems.
The looks of clothing different from other sites. And great pricing
The looks of clothing different from other sites. And great pricing
Love the great clothes and the prices
Easy sizing charts. Thankfull for sizing Charts. Everything fit well and I really liked it All. Thank you
The garment I received is inferior in every way. I will never wear it nor will I ever do business again withZplucky.
I liked the style of the garment advertised on FB
Good question
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Difficult to enact discount code.
I've asked for a mailing label to return ONE dress - asked the day after receiving the dresses and still no response.
No response yet for returning only one dress.
Easy site to navigate
I have made a half dozen trips to the
ZOLUCKY site. Always a fantastic selection at an awesome price!
LOVE SHOPPING AT ZOLUCKY!
GREAT AND UNIQUE MERCHANDISE
Lovely awful. I couldn't even return it because it cost the same in shipping what I paid for the dress selections
They offered me a pittance to keep the dress/nightgown. I won’t wear it.
It looked lovely
It looked lovelu
Dear Customer,
Sorry that you are not satisfied with the item(s).
Kindly be noticed that according to our policy,customers will have to pay for the return shipping fees.However, we will strive to improve the quality of our products and accuracy in sizing to reduce the inconvenience of returns for our customers.
Before that, for goodwill, we would offer some solutions to satisfy our customers. Sorry that you're not satisfied with that.
If you have any other questions or concerns regarding our products or return, please do not hesitate to contact us via email service@zolucky.com. Our customer service team is always here to help and will do our best to assist you.
Best regard,
ZOLUCKY
Lovely selections
I usually wear a Large when shopping for a top. I'm slender, but have broad shoulders and a large *****. This top is so big, it looks like it is a 1X
Thought it was good quality clothes.
Products used:
I gave one top to a friend, it didn't look good on me. Gave jacket to another friend, it was too large.
Thank you for your feedback. You ordered a jacket(SPU number TE962A3EA6BA). Sorry that you are not satisfied with it.
According to the return policy, the customer is responsible for the return shipping fee. Do you want to do the return? If so, please contact our service team and we will handle it for you.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
Excited to get my new clothes.
I bought a 2x that should fit me. It did not fit me at all. It should be labeled extra large -maybe. I will donate it rather than pay to return it.
Love everything you have on the shelves. Decent stuff for the price you offer. Nice custommer service
Shopping experience was ok, untill I came to the shipping charge. I felt it was outlandish, almost cancelled the order. Not happy about it!
Because of the sweater
I liked the look of the sweater and the price
Shopping experience was ok, untill I came to the shipping charge. I felt it was outlandish, almost cancelled the order. Not happy about it!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Gain trust and grow your business with customer reviews.
Thanks for your support.
Besides PayPal, our website also supports other payment methods. You can choose the payment method you want at the time of payment.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!