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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I ordered this dress on May 3. I still have not recieved this order. I am VERY DISAPPOINTED AND DISSATISFIED. I doubt I will ever order from Zolucky again b
I ORDERED THE 3XL WHICH IS STILL TO SMALL. AND ONE SHIRT I ORDER 3XL AND GOT THE 2XL WHICH IS TOO SMALL YOUR SIZES ARE NOT ACCURATE. I WILL NOT BE ORDERING ANYTHING FROM YOU IN THE FUTURE..
IT WAS FINE
I LIKED THE LOOK OF THE SHIRTS AND PRODUCT
I ORDERED SOME SHIRTS 2XL AND FOUND OUT THETY WERE RUNNING SMALL SO I HOPETHE 3XL I JUST ORDERED WILL FIT.
ZOLUCKY is the worst of the Fraudulant clothing sites I've ever encountered. They stole my bank account info
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for any inconvenience caused.
Could you please tell us more details? Stole your account info?
We cannot locate your order with the transaction ID you provided. Could you please provide the email address so that we can check for you?
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
So far was good but I am waiting to see the accuracy of the information (size, color, material).
More collared dresses with sleeves for older woman.
Nice selection, great prices but priducts deliverrd were wrong size and poor quality. Won't be shopping on this site again
Looked like really nice selection of product's and prices very reasonable
Looked like nice sandals
Nice selection, great prices
SHIPPING COST TOO MUCH, I WILL GO BACK TO AMAZON. PLUS THE CLOTHES ARE CHEAP MADE AND THE COAT WHICH THEY SAID WAS HEAVE IS LIGHT.
Have not tried on some of the items, but one was a gift and I gave it to them and they were happy
Good luck in the past
Waiting for order to check items
I HAVE REQUESTED CODE TO RETURN MERCHANDISE AND HAVEN'T RECEIVED IT. HOPEFULLY, THE AUTHORIZATION WILL BE SENT WITHIN THE 48 HOURS YOU POSTED.
I'VE REQUESTED RETURN AUTHORIZATION TWICE AND HAVEN'T HAD A RESPONSE
LIKED HOW MERCHANDISE LOOKED ON INTERNET
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Per checking, we have replied your return request 10 days and 2 days ago. Maybe they went to your spam emails. Please double check.
From: service@zolucky. Com Sent: 2021-07-21 10:23:26
To: m****eiii@gmail.com
We've also sent you another email just now. Please double check.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
LET'S SEE HOW EVERYTHING FITS TO COMPLETE SURVEY
I ordered these as gifts. But they are not fit to give away. This is the worst quality I have seen.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I enjoy it for the variety and style. I should not be forced to use a certain amount of words.
Thought the size would be right. Material is miss leading by the pictures.
I enjoy it
I love the selection
Shipping was a hold back for me but bc is my first time I want to give it a try
They have taken my money and haven't received anything back at All. VERY DISAPPOINTING PLEASE get back to me. Thanks
Sorry for the inconvenience.
We will forward your feedback to our department to solve out the issue asap. Pls check your email address, we have contacted you to solve out your issue.
We will keep improving our services in the further.
Would have been nice and more enticing if I had been able to get 15% off on my first order.Yes
Only contacted them to get return
label because sweater I received was the most horrid color ever. I will never never order from them again and am informing all friends how.my experience was and to never order from that company again. I misunderstood and thought that the company might be in the United Kingdom and I had no idea that my order was coming from China. The return policy stinks. And in order to return the item it costs a fortune and whoopee 15% off on your next item is absolutely a stupid idea because I'm not going to order from you again.
Thought the sweater looked nice and comfy.l. Loved the color l.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping. For goodwill, we would offer some alternative solutions to our customers. Sorry that you're not satisfied with that.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online. Stay safe and have a good day!
Would have been nice and more enticing if I had been able to get 15% off on my first order.
The earrings did not really work or look as advertised. The butterfly shirt did not fit well.
I ordered previously and was happy with the order.
The pictures of them struck me as something I would like to wear. The shirt fit weirdly.
I thought all 4 of my items were in one order. You charged me 2 times for shipping when you put the items in 2 orders. Just did not understand your ordering system.
I like them
It was very easy to shop this website and they had many choices
I have been ordering from you for a long time & I will continue to shop on your site!
I love your clothes! My daughter does also! I also love the prices!
I want to pay for expedited shipping, but it won't let me. How can I change that?
So easy thank you updated on ever item as it was shipped I like said waiting on 1 more
Send email to keep me updated on my shipments
Saw the ad like that looks of the product
Like I said going on vacation look like comfortable clothes for the beach
So easy thank you updated on ever item as it was shipped I like said waiting on 3 more
Send email to keep me updated on my shipments
Saw the ad like that looks of the product
Like I said going on vacation look like comfortable clothes for the beach
So easy thank you
Took way to long don't know if I will order again product not what I thought it would be
Could never get anybody to answer the phone you're very hard to get a hold of by order product I expect to get a hold of someone in the sales department
Thought the product would be nice but it wasn't what I expected
For my birthday on April 16th which never came until the week later
Thank you for your feedback.
Sorry for any inconvenience caused. Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We reply emails within 24 hours, but sometimes our reply will go to spam emails.
And we`re terribly sorry to keep you waiting so long, due to supply chain disruptions from COVID-19 outbreak, the delivery of your shipment may be delayed in some regions. Sorry for all inconvenience caused to you. We ask for your understanding in these cases.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I haven't got it yet
Shirts fit, jeans & shoes do not, disappointed. I was happy with the price but if they don't fit?
These sandals are so pretty but not for me. My foot kept sliding over the front of the sandal.
I love the comfortable styles available here. And it is so easy to pick, check, and ring out. =)
Makes finding items easy, short simple steps to choose what you want, check what you have chosen, and check out with several options available.
Items I did not select were added to my cart and it was confusing on how to delete them.
Sorry for any inconvenience caused.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
You can view cart and then remove the items.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
So far so good, will see how long it takes to get delivered and what the fit is like
Thank you for your support!
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
Regarding the delivery time, you can learn more about our shipping policy here https :// zolucky. Com/information/Shipping%20%26%20Delivery
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Took too long for some of the order. Loved the clothes though. Good quality and fit, true to size
Beautiful clothes
Looked comfortable
Love everything
Gain trust and grow your business with customer reviews.
Sorry for any inconvenience caused.
Size of items from different designers differ. You need to check the garment measurements in size guide and compare them with your clothing's measurements when choosing size. They are true measurements.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!