- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I orderd a number of Christmas Gifts in November 2020. I checked with customer service to verify what the site indicated and that I would receive the gifts prior to December 25th. While the site indicated I would the customer service person said they couldn't really guarantee it and offered me a 20% discount to not cancel my order. I agreed. A year later I still have not received my discount. Additionally, I only received part of my order prior to Christmas and part of the order was not even shipped until after Christmas, over a month after I ordered it. When I received the first part of the order all of the sizes were ran small and the quality of garments was low, the fabric was very thin and did not match the quality shown in the pictures on the website. I contacted the company about returning the order and canceling the part of the order that was not shipped. I was told I should not bother to return the items because they had to be shipped to China to return them and it would be very expensive and that instead they would give me 25% off my order. Since I never received the first 20% off they told me I would credited I elected to return the items. I followed their instructions exactly and used their packing slip. It cost over $60 to ship the items back. Almost half of what I paid. Six months later my shipment was returned to me because the company rejected receipt of the return. The part of the order I cancelled was never cancelled even though online it showed I had cancelled those item and I was still charged for them. Do not to business with this company and if you do, know that you are stuck with what ever they choose to send you.
Products used:
Ordered shirts and shoes, nothing usable.
It is always a joy to shop at your store on line.
I wish all you peace and joy. God Bless always.
I love your products they are very good.
I enjoyed the experience very much thankyou. Hope to do it again.
Came just as described. Nice quality. Nice selection of sayings.
Quick and easy selection and checkout. Would have liked more views of the product.
I liked the shirt I received but it took too long to get here
Liked the kitten
I don't know that else to say so so so awful! CHEAP CHEAP CHEAP AND it will cost over $80.00 to send back items that are ripped and broken!
Tip for consumers:
Pictures are great on line but when you get the actual item they are awful!! So cheaply made and one of the sandals was broken!! I wanted to return them and found out that it was going to cost $80.00 to send to CHINA.
I will write every where how bad they are.
Products used:
Nothing!!!! Such cheap stuff, not at all how it looks.
Dear Customer,
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you.
To help us better understand the issue, could you please provide us with a photo of the broken sandal? This will allow us to verify the damage and take appropriate action.
Once we have received the photo, we would like to offer you a reasonable compensation. Please provide us with your order number and other necessary details.
Actually. We have established a specialized return center for our customers in the United States to simplify the return process. If you still wish to return your order to our US return center, please contact us at service@zolucky.com. We will verify your request and promptly provide you with the relevant information regarding our US return address.
Best regard,
ZOLUCKY
Clothes are not the clothes pictured on the website! Simply printed drawings on cheap white fabric!
Tip for consumers:
Not as pictured!!!!
Products used:
clothing
Thank you for your feedback.
We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.
We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.
Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.
Have a good day!
Shopping was easy, but the item I got wasn't quiet what it looked like in the photo.
I think your shipping chargefor one top is too high and I am not happy about it.
Everytime I went to my acct page, there is no return button. I can't get any help.
Sadly the tops weren't a good quality and oddly sewn (large in waist, tight at the shoulders
Photos looked great
Photos looked like a better quality than it was
So far, easy to browse and shop, I look forward to receiving my 1st order
Just lucked on to your site-loved the clothes & shoes I saw so I ordered. A bunch!
Product is midsized or cut smaller than size stated. My XXL fit like a Med. Or Large.
Did t through email for returns. after 4 days NO answer on return. ( How to do it and where?
Liked shirt. Design, Thought it w\ould be nice to travel with on a cruise or a cover of b each wear.
Li, ked design and style
Sorry for any inconvenience caused.
Per checking, we have replied your return request. Please check spam emails if you do not see it.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Thought 4b bv -5$ for 10 to 20 day shippi ng was better
I got good prices or great items. Clothes and shoes were beautiful and fit well!
I cant wait to receive them!
Quick, responsive website, good product selection of useful items at a fair price, quick shipping
I saw articles of clothing that appealed to me in online ads. AARP website had these ads.
The right kind of outfit I needed for a wedding in a hot humid climate, good color selection, good design, at a fair price, machine washable.
Quick, responsive website
Easy to use site: decent quality products. All in all, satisfied with order & delivery
Quick response and immediate answer to query. Thanks
Pretty gifts for teen granddaughters
Different and stylish
Navigating was easy, Thank you!
I love the items really wish you offered multiple shipping such as expedited shipping options
Cute items for sale. Enjoyed the selection of tops and bought a pair of shoes.
Beautiful stuff I pray it fits. One fits the black with red heart too small
It was easy to order the top I selected with quick and easy check out
Looks like wonderful items--don't like that it takes sooooooooo long to receive order.
Easy to shop, and low and behold, everything fit perfectly. Very pleased with the purchase.
The clothes ran small. Not true to size. Very disappointing since they're all too small.
It said if I purchased over $70 that the shipping was free. I did and the shipping was an outrageous $19
My order is over $99.00. It qualifies for free shipping. Please refund the shipping costs.
Love the colors, styles. Not the usual "Old fat lady" look. Full of vibrant energy.
It was very easy to find what I was looking for on your web site
Browsing the website and I liked what I seen on your page and so I thought I’d give it a try.
The shoes I bought looked very comfortable so I thought I would give them a try and I am very pleased with them.
It was very easy to find what I was looking for on your web site
Very impressed with variety and styles. It's hard to find nice styles in larger sizes.
Liked what I saw on their website.
Liked the variety and color in larger sizes.
Very impressed with variety and styles. It's hard to find nice styles in larger sizes.
Liked what I saw on their website.
Liked the variety and color in larger sizes.
Very impressed with variety and styles
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
For return parcels, we can only issue a full refund after the return parcel is well received. In this case, your return parcel might be returned by the customs.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!