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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Easy to get around on this site! Looking forward to giving these shirts as gifts!
It was very easy to find what I was looking for on your web site
Browsing the website and I liked what I seen on your page and so I thought I’d give it a try.
The shoes I bought looked very comfortable so I thought I would give them a try and I am very pleased with them.
It was very easy to find what I was looking for on your web site
Very impressed with variety and styles. It's hard to find nice styles in larger sizes.
Liked what I saw on their website.
Liked the variety and color in larger sizes.
Very impressed with variety and styles. It's hard to find nice styles in larger sizes.
Liked what I saw on their website.
Liked the variety and color in larger sizes.
Very impressed with variety and styles
Shipping is slow, the material is disappointing and not sure about what size to pick.
This is first time shopping so I am not sure how the quality is yet
When I got to the check out/pay part it was difficult. No, that was easy.
I was told that If I returned my order, it would cost me a lot because I had to send it to "CHINA" because it was shipped from there.
I saw something that I liked including the price.
I liked them.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
When I got to the check out/pay part it was difficult.
Loved the first shirt had to get another but the second was not so good
Saw this and had to have it
I am concerned about fabric and wish more cotton available.
Info about exchange or return?
The designs are great. I made a mistake and presumed that sizes would run small. Some are ok. Others very large
I am hoping that some shrinkage will occur with washing.
Thank you for follow-up as the delivery was slow.
Good summer colors and patterns
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I am concerned about fabric and wish more cotton available.
Info about exchange or return?
Was so happy to receive my order in a timely fashion. Am happy with product
Really cool clothes
Hope to receive this item soon. I am excited!
It would be helpful to search by fit, for example, dresses a-line, fit and flare
Great customer service and the site is user friendly. The flash sales are good too.
Sorry for let you down. We now offer free shipping when the order amount after the discount is over $99.(Final sale items and pre-sale items are excluded).
Thank you for your feedback. Your feedback is very important to us. We`ll forward your sincere feedback to the relevant departments.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Stay safe and have a good day!
While I love their products, I would give them time to deliver and make adjustments.
Mostly thru email. Responsive but do figure on things taking time.
Their styles are great!
They have gorgeous stuff!
While I love some stuff, I have received broken earrings, things that looked nothing like picture, & wrong sized. Returns too difficult so I rebought items which isn't cool.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
It was easy to order the top I selected with quick and easy check out
Looks like wonderful items--don't like that it takes sooooooooo long to receive order.
Fabric looks cheap, nothing like the pictures! I already put them in the donation box
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality issue and we will make a big change soon. Hope to see you again!
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Very pleased with the experience
I was able to apply discount before checking out. Every thing was clear in finding!
The quality of merchandise seem interesting enough to buy!
I like the quality, saying, with most prices. Shipping in too high! The price of the merchandise are not too bad!
I was able to apply discount before checking out. Every thing was clear in finding!
The internet site was easy to use. I had no problems in ordering the items.
Pictures made products look high quality
Colorful looking, appeared to be high quality in the photos.
This was the easiest to use online experience I've ever had. If the clothing is as good as the website, SUCH A DEAL!
Found your website very difficult. I hope I have learned and it will be easier.
still not happy with website waiting to get return authorization
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.
Return instruction has been sent by email. Kindly pls check and advise if you have any issue.
We have been working hard to improve our products and services.
Your feedback is very important to us. We'll forward your sincere feedback to relevant departments.
Any problems, you can email service@zolucky.com or chat with us online for further help.
Have a good day!
Found your website very difficult. I hope I have learned and it will be easier.
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Stay away!
Complete junk... good for mopping the floor!...
Tip for consumers:
Say goodbye to your money!
Products used:
NONE
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
As we check, you asked for a return label and we have sent it via the email.
We have been paying attention to the quality and sizing issue and we will make a big change soon.
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Had to return one item and only got a 50% credit. The rest of the items she lived and they fit
Been purchasing for my wife and she loves what I've bought for her
If you don't like your purchase you have to pay for postage to China plus customs and taxes. NOT WORTH IT!
Tip for consumers:
DON'T BUY FROM THIS COMPANY!!! EVER!!!
Products used:
1 pair pants
Thank you for your feedback. According to the return policy which is being shown on our website, the customer is responsible for the return shipping fee. Items need to be returned to our fulfillment center, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
We`ll forward your sincere feedback to the relevant departments. We are working on improving our returns process and hope to give our customers a better experience.
If you have questions, please contact us by email at service@zolucky.com or by chat online.
Stay safe and have a good day!
It was a very nice items, I really do not have any more to say (asking that I type more info)
I did not receive the "20% off ANY ORDER" that was promised from the text/email I received. That was disappointing.
Attractive merchandise, good quality.
Found shopping on this site quite pleasant.
It WAS TOO BIG, I tried to return it, but I couldn't find anyone to give me info on how to do it. Very disappointing. Ruth Turin
I thought it was a cute top.
Dear Customer,
Sorry that our product did not meet your expectations.
We have submitted the return request for you and sent you an email. Please check and reply to us.
Sorry to hear that you had trouble finding information on how to return your item. As a company, we strive to provide clear and accessible information on our return policies and procedures.
You can submit a return request from your order list. Or you can contact our customer service(https://zolucky.com/contact-us).
For more details on our return policy, please check on
https://zolucky.com/information/returns-exchanges
To prevent similar issues for other customers in the future, we will review our processes to determine if there are any areas for improvement in terms of communicating our return policies and procedures. Any feedback you have on your experience is greatly appreciated and can help us improve our services.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com. We will reply to you within 24 hours.
Best regard,
Echo
ZOLUCKY
Hope it is as pretty as the picture
All my clothes are super pretty and of perfect quality! I wanted to shop here online so I made a simple little purchase and was successful so I placed another order and it was pure love.
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!