Zolucky

I was disappointed in how long it took to receive my order. The return address for their business is San Francisco and I live in Utah; the merchandise should have arrived in no longer than 7-10 days. I was also dissatisfied with the quality of the merchandise. It's cheap stuff from China.

Offered 30% refund after negative reviews! They count on people giving up on returns because they make the process cost prohibitive and difficult. Products are extremely poor quality and you have to pay shipping and customs to return to China! Products are shipped to you from US. You pay postage to China. I wasted a day trying to figure out how to send this crap back. Total scam!

The clothes in this online boutique are of good quality, exactly as on the web, the colors correspond, the sizes are consistent. The only bad thing is that when placing an order from another country the shipping has taken longer than expected, but not as long, I suppose because of the pandemic.

I bought some clothes through them which took a very long time to get come to find out they sent different items to what I ordered. The clothes were of poor poor quality and it was a big deal to try to go through my credit card to dispute it. You will be sorry if you try to order through them and may not get as lucky trying to resolve it. It's not worth the aggravation.The pictures look far better than what they are.

I bought several items from Zolucky end of March for a trip in April. They arrived after my trip, but no matter I like the items except for 1 dress that didn't fit. I followed procedure to get return authorization for the dress.
Authorization promised within 48 hours. It never came. I waited. Repeated the process and waited again. No authorization came. Ever. I emailed customer service and have yet to get a reply. Be careful of this company. They have lost my business.

Wish they had more info about fabric. They included machine wading and dry cleaning on the same item. Since the fabric was not defined, I am unsure how to clean item. US regulations state that fabric must be defined on clothing label, usually on left inside seam for tops.

One of the two dresses I ordered (size small) turned out to be huge and looked more like an X-large. The other dress which was the same size fit well and I love it! What I do not like about this online merchant is the delivery time. It took exactly a month from the order date for me to receive the dresses. I am getting ready to return the large dress (which states small on the label), so I hope the return goes smoothly.

More variety in titles is needed, and a way to bookmark items or make a wish list so one doesn't have to search for the same items again and again. Sometimes the price on the web listing is different once you put it in the cart- always much higher. Materials need to be more accurate, i. E. 80% cotton, 20%polyester.

The best customer service, extremely happy I made a clothing purchase online here and it was very easy to find what I was looking for. Very easy to use and navigate website. Delivery says 15 business days. It arrived in less than two weeks. Very professional packaging. The dress was even better than I imagined and of very good quality. I will definitely be back for more clothes. And I will definitely tell all my friends and family to dress up in 10/10 fashion!

Whatever they send you, you are responsible to pay shipping to return it even if you didn't order it! I did return it all and was told refund would be issued in 2 days. It's been 2 weeks & still don't have a refund or any correspondence from them.

I purchased a shirt that came in several colors, green and blue were among them. I chose green. I received blue. They said to email a picture of it. I did. They said that is green - the color may appear differently on your computer screen. Ok, maybe so. But when it arrived, I am looking at it with my eyes - it is completely blue. Not green. Blue is not green and you can't make blue be green - except maybe on a computer screen. I will never order again. Maybe orange is yellow, also, who knows.

They lie about their return policy. They say, "you pay return shipping" and then turn around and say, "you pay return shipping, customs and any discount we apply. Best if you take a 15% credit from us." I received a damaged, heavily stained sweatshirt and a pair of pants with no hem. They say, "Well, some loose threads are normal. If normal in their opinion is NO hem and POOR quality, you don't want to shop here.

Photo of some items deceiving. Fabric is not quality. Item shipped from USA but you have to return it to China where the shipping will cost more than what item cost. This should be reported. They try to force you to keep their product by offering you a percentage of your money back to keep the merchandise. China's measurement is different from US, items tend to run smaller than US sizes.

I am so happy I decided to buy this beautiful online clothing site. I was really skeptical as I had never bought from this website before and the reviews were mixed. When my dress arrived, I was not disappointed! The dress took forever to ship, but they did a great job responding to my emails and updating me on the status of my dress. Thank you because it arrived on the promised date.

All items ordered were not as described on pictures on order screen. Quality unacceptable, sizes not correct, awful faded colors, threads attached everywhere, simply unacceptable.! I had requested refund and waiting for mailing return label, I do not expect to pay one dollar more, waiting for refund please.

I love all my dresses bought here! They are so affordable, but the quality is so good that it makes me feel like I have such a luxurious wardrobe. I recommend them to all my friends especially thanks to the great internet service. Your delivery is fast, but your email responses are even faster! Thank you girls!

The shopping experience seems fine. I guess we'll find out once the process is complete (When the package arrives at my daughter's house).
Process went fine but no matter how many times I unsubscribe from them I can't seem to get the flood of emails to stop - several a day so guess it's time to block them.

I was disappointed in the high polyester content of the items I bought. I suspect you purposely are vague about fabric content. It's very hard to find all cotton clothing, or at least primarily cotton content. I will not purchase from you again, or any online site unless I can be sure it is a natural fabric.

The picture of the shirt I ordered looked like a high quality shirt. What I received in the mail is a long sleeve, very lightweight T-shirt. The shirt cost $21. (Marked as a discount) The shipping was $13. This is a rip-off. I am left with a choice to return the shirt which would cost me another $13. Of just eat the $34. I spent.

I had a good experience with this online boutique, my orders arrived in less than 14 days, it has very prices, very modern designs... thanks to the simple intervention of customer service they generated a lot of confidence in my online purchase.

Always good online service. I have been shopping for clothes here for about a year and never had a problem with them. Their customer service staff is also quick to address any concerns you may have regarding the orders I have placed.

Amazing service, I reviewed the reviews before ordering since I had never heard of the company before and decided to try. I received an email thanking me for buying them and my item arrived in a few days! I will buy again.

The customer service on this website is good and the shipment was made within two weeks and I got what I paid for. I would recommend them to younger girls, who love beauty and pay a lot of attention to their clothing.