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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
The Tops run a little small. Very Pretty though
I gave a couple away.
Perfect and easy to use!
Saved items until I was able to order them
Liked products and prices along with fast delivery options!
Great prices but hard to relocate item looked at previous day
Fine until I had to type in mailing address. Hopefully I get the products.
Fine until I had to type in mailing address. Hopefully I get the products.
I enjoy shopping with your company. I was amaze to find my size. Yes
good
Every look good
Sorry, i was unhappy
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
I enjoy shopping with your company. I was amaze to find my size.
Good as can be expected. Nice sale price. Nice quality. Runs a little small
Check out was easy and user friendly. Shipping was fast. I love the product.
So far so good, loved that it was different than items in the store
Easy to shop. The shoes were the cheapest looking ones I have ever seen.
Nice selection. Easy to shop.
Subtotals confusing—make it plain and simple! Waiting for info on returning it! Very large!
waiting!
Loved the design!
Christmas message!
Subtotals confusing—make it plain and simple!
I have seen your products for several months now. I love the beautiful colors.
Your clothing products are unique works of art the cannot be found anywhere close to where U live in California. Beautiful one-of-a-kind merchandise!
Again, I have seen adds for your clothes over several months and finally decided to take advantage of your great sales.
I have seen your products for several months now. I love the beautiful colors.
Easy to order. Takes forever to receive though. Ships from China. It's a shame.
The clothes
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback and sorry for any inconvenience caused.
Delivery time = processing time + shipping time
Order Processing: 3-5 Business Days.
Postal Service: 10-15 Business Days.
We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com or chat with us online for further help.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Easy to order.
Product looked like the picture. Nice fabric. Appreciated the constant updates Re delivery date.
Although I am delighted with the shirt, the delivery process and tracking were disappointing.
Good selection.
Cute shirt… perfect for holiday parties.
Easy to navigate
Customer comments were very helpful.
To pay to return them so I'm not interested in hearing from you again
I couldn't find a number and I tried to get the return instructions but never heard back from you
Because I saw a pair of shoes or slippers I liked
I liked the looks of the shoes or slippers
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Thank you for your feedback. According to the return policy, the customer is responsible for the return shipping fee. You can check our return policy here https://zolucky.com/information/returns-exchanges
We sent you the return instruction via email on 11-24. Please try to check your email box or spam. Or you could contact our service team directly by email at service@zolucky.com or by chat online.
Smoothly...
I really love all the merchandise on this site. The items are very unique!
I received my order on time. Each item was good quality. Will order again
No real problem; Halloween sweat shirt did arrive day before Halloween, just in time.
I really love your tops and plan on ordering more this fall and winter.
I really love your tops and plan on ordering more this fall and winter.
Easy to order. Took longer than expected. Liked it when I finally got it
Always have fun shopping this site. Lots of unusual and pretty blouses and dresses
Just saw an ad and tried and fell in love with all my orders
Always have fun shopping this site
Just saw an ad and tried and fell in love with all my orders
I love the choices and the amazing quality of the clothes. Fun and easy to shop
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.
We have been paying attention to the sizing issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!