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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I LOVE YOUR CLOTHES I JUST HATE IT TAKES SO LONG TO GET THEM. I AM ALWAYS AFRAID OF THEM BEING TO LARGE OR TO SMALL SINCE THE SIZE VARIES.
Great experience
Fun site, a little slow on delivery, over all I am a pleased and will remain a loyal customer
Asked to return items that did not fit. Must return to China at half the price of my order
Still awaiting a response
Looked Great
Looked Great
Nice clothes to choose from. Site is well thought out and designed. Easy to navigate...
I placed my order for a shirt, gave my credit card number and shirt arrived about 4 weeks later.
Style is very conducive for the older group as well as the younger generations.
Love the variety vary stylish even for the old group.
Doing a search and adding to cart is good. Seem to have a trouble during the checkout process. Seem to get stuck and sometimes need to go back to complete. Very challenging to complete.
So many cute ones to choose from! Enjoyed looking through the many choices.
Enjoyed the first shirt received but had very poor communication in terms of a confirmation about order received and date when they would be received. The second shirt arrived two days before Christmas. If I order again I would like more communication as to received order and when it might be shipped.
However like the variety of merchandise.
Can't wait to receive. Did and i get compliments everytime i wear them.
Easy to complete the order, took a while to arrive, but great merchandise!
Lots of selection and many sizes. Lovely styles. However, the sizes are inconsistent.
Good Customer service. My issues are with the sizing. I normally wear a 3x. I bought a dress that's a 4x, but too small, then another dress that's a 4x, but too big. I bought a blouse that's a 3x, but too small. I bought a gift t-shirt for my grand-daughter that's a small, but too small. I would love to continue purchasing, as I love your products, but you need to get the sizes consistent. Thank you.
Lots of great styles in Plus sizes.
Contemporary with many sizes
Dear Customer,
Thank you for your feedback regarding the item(s) received. We are sorry that the size of item didn't work out as expected.
We sincerely apologize for all inconvenience.
There is a size chart under the product details of each item. We recommend you use the size chart to better determine your ideal size next time because sizing varies between our items.
We are committed to enhancing our service to simplify the process for customers in selecting their ideal size with greater accuracy.
We do hope you will have a better shopping experience with us in the future. Thanks for your feedback.
If you need additional assistance, please feel free to contact us by email at service@zolucky.com We will reply to you within 24 hours.
Best regard,
Mandy
ZOLUCKY
Lots of selection and many sizes. Lovely styles
I ordered some tops a few weeks ago and I really liked them.
I couldn't add my discount code
Fun and excited to see 3 and 4 xl sizes. Easy on shopping
Liked what I saw. Large sizes
Fun and excited to see 3 and 4 xl sizes
Found the color and size I wanted. Easy to use the discount code.
Price and I liked the design of the shirt. It was on sale
It was on sale, I liked the color, I thought it was my size.
Found the color and size I wanted. Easy to use the discount code.
Easy ordering, tops a little snug the manufacturer needs to recheck that little
Great items so gave you a try. Would Luke more similar.
Liked some products
No coupon showed at the end
Very easy to fill out information, and I liked the product I saw.
Fabulous, love your clothes and easy to order, Thank You
It was fast and easy to purchase!
Haven't gotten it yet so can't answer
No issues at all, and will order again when items are needed.
The items I wanted were there!
Have had it before and liked them!
Hard to get what I wanted
I love the things I ordered, very pretty, nice fit and great prices.
So far it is easy. I like the material. It light and airy.
Your company has the most beautiful clothes designs and the prices are incredible
Waiting to see if the top is as advertised and if it fits
Easy and fast ordering great product, fits well and very simple to order
Saw add on internet
Needed a dress
Easy and fast ordering
Clothes are so stylish and beautiful. Site easy to use and order from
Not exactly what I expected, but then I don't look like the models.
Waiting to receive instructions on how to return items that are ill fitting.
I'm waiting to receive instructions on how to return items that are ill fitting.
I thought the items offered would be a good match to my taste.
They looked nice
Sorry for any inconvenience caused. As we check, we have replied to your return request on March 13. Could you please check your spam emails?
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
Difficult to follow at times too many pop ups
Gain trust and grow your business with customer reviews.
Thank you for your feedback.
We received your complaint on sitejabber. We value your business and we promise you that we will settle this matter at the best way we can.
Upon checking, we did not claim a 50% refund for returning. Did you misunderstand something? If you choose to return, we will issue a full refund after your return parcel is well received.
We've replied your return request but you did not reply back. Please double check spam emails.
From: service@zolucky.com Sent: 2021-08-03 13:27:22
To: schnoo***eans@hotmail.com
We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky. Com or by chat online.
Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!