• Zolucky

Zolucky

Write a Review

Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.8%
Positive
44
Neutral
6
Negative
14

Instant Feedback

105,806 reviews

327
See all photos
How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user samuelx18
1 review
0 helpful votes
  • Send Message
March 4th, 2022
Verified purchase
• Updated review

Many things out of stock, understandably. You say you will notify me when available. This is my first order. I hope I am pleased.
I was not pleased with my items. Most were not correct sizes, poor quality. Your return policy became more complicated once my order arrived. Too many steps to keep track of. I ordered to save time and convenience. Not pleased.

No feedback except on expected arrival of goods.
No help on discounts.

Reason I chose this business:

Saw ad, read descriptions thoroughly, liked items. However, your ad stated discount for first order which I did not receive. Also, other discount to complete my order. NOTHING.

Reason I chose this product:

Liked some for gifts.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

Any problems, you can email service@zolucky.com or chat with us online for further help.

Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Discounts not clear, codes
January 25th, 2022
Verified site experience
• Previous review

Many things out of stock, understandably. You say you will notify me when available. This is my first order. I hope I am pleased.

Thumbnail of user darcyo14
1 review
0 helpful votes
  • Send Message
November 4th, 2020

Order processing requires patience to wait, but they ship quickly once that part is done. I always received my package before the estimated time of arrival, which is incredible and I received all the purchased items, without missing any. The clothes are cute and of good quality. I like that they have a website that is easier to navigate or buy on the go.

Thumbnail of user cristinao27
1 review
0 helpful votes
  • Send Message
March 5th, 2021

I am a new online clothing buyer and originally was suspicious of the quality and size of the clothes, also that my money would be stolen. However, this online boutique has made it easy for you. All of my purchases have been beautiful and well-made garments and when I just received one that didn't look right, I was given the 100% painless online experience.

Thumbnail of user joel1049
1 review
0 helpful votes
  • Send Message
September 8th, 2021
Verified purchase

I imagine this was shipped from China. I will never again purchase anything from overseas. It has been my experience that it is impossible to return items because the shipping is so expensive, and then I have been offered a 20% refund for a product that doesn't fit. It's a complete waste of time and money. To my utter shock, the sneakers do fit.

Quality
Thumbnail of user lindap1511
1 review
1 helpful vote
  • Send Message
March 11th, 2021

This is a terrible, deceitful company. They used catalogue photographs from other sites (Peruvian and Sundance) but the items are nothing like advertised. The customer service run circles around you and refuse to help. Unless you are prepared to accept 20% of the original price minus shipping. Just know what you see is not what you will get and the quality is terrible. AVOID!

Tip for consumers:
That they are fraudulent. Shipping took months.

Products used:
None of them!! It was terrible quality and looked nothing like the photographs

Service
Value
Shipping
Returns
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can. We tried to you contact you by message, but we didn`t hear anything back from you. We`re still waiting for your reply.

You can also email us regarding your request or complaint, we promise we`ll take good care of your request. We`ll try our best to improve your shopping experience.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a nice day!

Thumbnail of user faniat3
1 review
0 helpful votes
  • Send Message
March 30th, 2021

They have the cutest styles and are really affordable. And my orders usually arrive the day after ordering, which means I never worry if I need an outfit at the last minute. And I've never had to pay for shipping! I shop a lot online and these girls are definitely one of my favorites.

Thumbnail of user gailg240
2 reviews
0 helpful votes
  • Send Message
December 29th, 2020

One item I purchase was represented as cotton and looked natural in picture. I received a bright, shiny, synthetic shirt only pattern was similar. You can't post a review on their site. Good reviews are bogus. The other shirt I purchased was also very cheap and thin. So sorry I purchased from this site.

Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback.

We are sorry you are not satisfied with our products. We have been working hard to improve our products and services.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We received your complaint. We value your business and we promise you that we will settle this matter at the best way we can.
We`ll take care of your request, we`ve sent you our solution by email. Looking forward to hearing from you.

We`ll keep improving our products, delivery and service. Any problems, you can email service@zolucky.com for further help.

Zolucky is a trustworthy online shopping store. We commit to provding a better shopping experience to consumers.

Have a good day!

Thumbnail of user tomj1116
1 review
0 helpful votes
  • Send Message
May 6th, 2023
Verified purchase

I received several codes for discounts. But when i tried to use them it said they would not apply. I sent several emails to service and didn't always get really good info. In searching for items it was hard to tell what was a flash sale or other reasons the discount would not work

Service
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Dear Customer,

We apologize for any inconvenience regarding the discount.

According to our records, you have already received a discount on your paid order. Please note that only one discount can be applied per order.

If you are referring to another unpaid order, we recommend you reviewing the email we sent and following the suggested solution as provided. We appreciate your understanding in this matter.

Anyway. Your feedback is valuable to us, and we are continuously striving to offer clearer and more user-friendly discount options to our customers.

If you need additional assistance, please feel free to contact us by email at service@zolucky.com We will reply to you within 24 hours. Stay safe and have a good day!

Best regard,
ZOLUCKY

Thumbnail of user cindyh1044
2 reviews
0 helpful votes
  • Send Message
August 20th, 2021
Verified purchase
• Updated review

Hard to navigate between shopping cart and product- seemed to start me over looking at things I had already seen. Had to measure myself to make sure sizes were correct. Frustrating to be ready to place the order, add the 15% off and find I am now short. 87 cents from free shipping. Took me a full day to be ready to fight through everything again just to order something else to get the free shipping. Almost didn't go back to finish. Now I looked at the return policy and things can't be opened or I can't return them. How do I try on the clothing with out opening them up? This is my first order, this stuff better be good or I will never waist so much time again.

I received a dress which was pictured as 2 dresses, a sheer white over dress with a tan longer dress underneath. I only received the white dress. When I contacted customer service they would not pay to return the item and wanted to give me a 15% discount for the missing part of the dress. I could not wear the dress without the tan under dress. It took several emails and over a week to come to an agreement for a full refund for the item.
As for the rest of the order, 2 of the dresses I ordered are much too small for me, 2 other dresses fit fine. I ordered them all by using the size charts. I obviously can’t depend on using the sizing charts for accuracy. One dress was not sewn correctly and has a hole in it and can’t be worn as is. I have not contacted customer service as of yet concerning the items which do not fit nor about the item with the hole as I had such trouble with the one dress getting a refund I don’t know if I want to go to all that work and time again. I still am unsure if they have even refunded me for the 2 part dress at this time. I will never order anything from this company again. Their clothing looks deceptively nice in the pictures, but the items shipped look like a cheap knock off.

Reason I chose this business:

Prices and the pictures of the products liked nice

Reason I chose this product:

The picture of the product and the price

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Service
Quality
Thumbnail of user rens10
Jules R. – Zolucky Rep

Thank you for your feedback and sorry for the inconvenience caused.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Frustrating
July 20th, 2021
Verified site experience
• Previous review

Hard to navigate between shopping cart and product- seemed to start me over looking at things I had already seen. Had to measure myself to make sure sizes were correct. Frustrating to be ready to place the order, add the 15% off and find I am now short. 87 cents from free shipping. Took me a full day to be ready to fight through everything again just to order something else to get the free shipping. Almost didn't go back to finish. Now I looked at the return policy and things can't be opened or I can't return them. How do I try on the clothing with out opening them up? This is my first order, this stuff better be good or I will never waist so much time again.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user barbaraw1714
2 reviews
0 helpful votes
  • Send Message
January 12th, 2022
Verified purchase
• Updated review

Easy to shop and filter down to what I want. Love the choices. Had what I was looking for.

Product sizes were an issue. What we measured didn't always match what we received. The clothing matched the sizes listed, but not the sizing chart. Soft Clouds pants matching measurements fit but were slightly baggy. Men's polos we're slightly short on me. Not sure I'll order again.

Quality
Great selection of trend-setting clothes
December 13th, 2021
Verified site experience
• Previous review

Easy to shop and filter down to what I want. Love the choices. Had what I was looking for.

Thumbnail of user kevinz694
2 reviews
0 helpful votes
  • Send Message
April 16th, 2023
Verified purchase

I purchased two items and the sizing chart didn't work correctly. I measured myself and ordered 2 tops. 1 large was bigger than an extra large and the other large was a 3 to 4 extra large. Both were on a good sale, but to ship back would have cost me more than what I paid, so I donated them to charity. Probably won't order again!

Quality
Thumbnail of user alanq74
1 review
0 helpful votes
  • Send Message
July 8th, 2022
Verified purchase
• Updated review

Part of the order was missing and was basically told that items were shipped within the order. Sizes varied ridiculously from item to item. Cheap materials, not worth the time and money to shop. Very disappointed and the return process is such a hassle... I will take the hit, but will not be doing business with this co again.

Was left feeling as though my complaint was false and that was that. No customer service. I am not a liar....but I will choose who I do business with....and Zolucky is not so lucky when it comes to future business of a potential good customer.

Reason I chose this business:

I guess by mistake. False advertisement, misleading.

Reason I chose this product:

Thought they were as advertised. NOthing out of a $250 order was satisyfing.

Service
Quality
Some cute things
May 4th, 2022
Verified site experience
• Previous review

I am excited to receive my order. Fingers crossed.

Thumbnail of user angelaw948
1 review
0 helpful votes
  • Send Message
May 21st, 2021

I have paid extra to have my order shipped with in 3-5 days. It's been a week and I still don't have it. It shows 1 out of my 3 items have been shipped but it won't let me track it. They are quick to take my money but not process and ship my order. The other 2 items still say preparing for shipment.

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user rens10
Jules R. – Zolucky Rep

Pls note we need 3-5 business days to prepare the order before shipped.

For delivery policy, please visit https :// zolucky. Com/information/Shipping%20%26%20Delivery

For more information on your order, please contact service@zolucky.com
Many thanks for your patience and I hope you enjoy shopping with us!

Thumbnail of user stephenq241
1 review
0 helpful votes
  • Send Message
June 27th, 2021
Verified purchase
• Updated review

Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again. Long loading of pages.
Pants not white, more like unbleached muslin, off white color, so they don't match the very white top I ordered. The fabric is thinner than I want. Has pleats in the front, not in the description.

Says return authorization & address will be emailed within 48 hours. Been over 48 hours, have yet to receive.

Reason I chose this business:

Interesting designs, reasonable prices, great sale!

Reason I chose this product:

Looking for white cotton or cotton blend drawstring pants. Also a long shirt top, white cotton or cotton blend, to wear over leggings or as a jacket.

Service
Quality
Pants not as described
June 26th, 2021
Verified purchase
• Previous review

Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again. Long loading of pages.
Pants not white, more like unbleached muslin, off white color, so they don't match the very white top I ordered. The fabric is thinner than I want. Has pleats in the front, not in the description.

Says return authorization & address will be emailed within 48 hours. Been over 48 hours, have yet to receive.

Reason I chose this product:

Looking for white cotton or cotton blend drawstring pants. Also a long shirt top, white cotton or cotton blend, to wear over leggings or as a jacket.

Service
Quality
Long loading of pages
May 27th, 2021
Verified site experience
• Previous review

Each time I clicked an item to look at, then went back to all the items page, I had to wait for items to load again.

Thumbnail of user karenb2780
1 review
0 helpful votes
  • Send Message
September 29th, 2021
Verified purchase

Purchased 8 blouses and was only able to keep 2 which where not true to the color as shown online. If you want to return, you can only return with cash refund not exchange. Then they try to get you to not return the items and give you a refund of say 25% of your total return. But you get the keep the products. In my case I can't ware because they are to small and colors are way off. Good luck, I would suggest you only order 1 at a time or if you are a little larger make sure you order a size bigger or more because they run small. On the return policy they said: Fast Refund-We will issue a refund to your original payment method within a week. RESOLVED :) Thanks

Products used:
3 Shirts out of 8

Service
Value
Shipping
Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

We have been paying attention to the quality and sizing issue and we will make a big change soon. Hope to see you again!

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user douglasy174
1 review
0 helpful votes
  • Send Message
June 27th, 2023
Verified purchase

1st time shopper. Loved the experience! Can't wait for my new clothes!
Update: clothes are nice, but too way too long to arrive. Plus, the fit is a little to tight on some, while others are almost perfect.

Quality
Thumbnail of user lillians202
1 review
0 helpful votes
  • Send Message
November 18th, 2020

Excellent. I love the amount of clothing options in this online boutique, fast payment, I will definitely return to spend some money on fashionable clothes. We hope that after quarantine the shipment will be as fast as before!

Thumbnail of user charlizee
1 review
0 helpful votes
  • Send Message
November 11th, 2020

Excellent service at this online boutique. I ordered two dresses, one was shipped exactly as it says in 12 business days. The second dress was out of stock, I was offered to wait a few days for it to be available again, but I requested a refund which I received immediately.

Thumbnail of user danat167
1 review
0 helpful votes
  • Send Message
April 6th, 2021

I have recently ordered two shorts. Delivery time was 13 days, but I arrived earlier than I expected. The quality of the clothes is really impressive. I am very satisfied with all the items that I order in this online boutique, quality, size and price.

Thumbnail of user raymondk149
1 review
0 helpful votes
  • Send Message
August 6th, 2021

Yesterday we received my daughter's dress and it looks like a glove. It is so beautiful and will look awesome for your formal party. Thank you. We are very happy to have found your website, since it has eliminated the worry of looking for it.

Thumbnail of user randya482
1 review
0 helpful votes
  • Send Message
August 23rd, 2023
Verified purchase

Cute clothes, made well, but their system needs updating. You can purchase an outfit and not find out for a month or so that part of it is not available anymore, so you are stuck with a partial order. Then have to start looking elsewhere for something to match with what you did receive. Its frustrating and time consuming. Should be able to tell right away if its in stock or not and if backorder, how long to wait. Also all discount codes don't work that they send you and they say they can't do anything about it. Holding off on ordering anymore until all b/o stuff is shipped. Been waiting quite a while already.

Thumbnail of user josephy545
1 review
0 helpful votes
  • Send Message
May 31st, 2023
Verified purchase

Easy shopping. The search option for plus could have more options to shop within plus for cotton, capri, tunic, etc. i would like to see better description of material ( cotton lightweight, cotton blend, light stretch, no stretch) also if prints are decals on top of material or heat painted inti material. I would like clarity of care! Some are dry clean only. Thats a big no for me!

Quality
Thumbnail of user nicholasm921
1 review
0 helpful votes
  • Send Message
December 20th, 2022
Verified purchase

I forgot to complete this order and received email that it was still open. Very thankful for reminder as this is a Christmas gift. She is not expecting it so if she receives after Christmas (hopefully not too far ahead) it will be extra surprising!

Service
Quality
Thumbnail of user millao
1 review
0 helpful votes
  • Send Message
May 6th, 2021

I ordered online here a top for my daughter that was too small, however, as the top was sold out, they offered me another top with another design, my daughter was absolutely delighted! Great quality of clothing and excellent customer service, thank you very much.

Thumbnail of user avas75
1 review
0 helpful votes
  • Send Message
December 17th, 2020

Fast delivery, excellent communication and very accommodating. I needed an outfit for a very special occasion, they quickly answered my questions and helped me find a solution. Now I consider myself a regular customer of this online boutique.

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 17 days

How do I know I can trust these reviews about Zolucky?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members
Have a question about Zolucky?