• Zolucky

Zolucky

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Overview

Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.

  • Service
    1292
  • Value
    482
  • Shipping
    481
  • Returns
    270
  • Quality
    3065

Proactively asks for customer feedback

This company responds to reviews on average within 17 days

Positive reviews (last 12 months): 68.9%
Positive
42
Neutral
6
Negative
13

Instant Feedback

105,806 reviews

327
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How would you rate Zolucky?
Top Positive Review

“I was supposed to get free shipping, but when I applied...”

Marlene M.
4/17/24

I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.

Top Critical Review

“BEWARE ZOLUCKY”

Barbara R.
7/23/24

Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.

Reviews (5,066)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (693) shopping experience (3038) return center (22) quality clothing (180) return address (45) return label (49) return items (149) delivery time (203)
Thumbnail of user steves2226
2 reviews
0 helpful votes
  • Send Message
April 16th, 2022
Verified purchase
• Updated review

Easy to pay for...& fun to shop for... and great things!

Quality
Looking forward
March 14th, 2022
Verified site experience
• Previous review

To my t-shirts & shoes

Credit Card
January 22nd, 2022
Verified site experience
• Previous review

At first you would not accept my card... then you did!

LOVE YOUR T-SHIRTS
October 10th, 2021
Verified site experience
• Previous review

So far, so good

OK so far
August 8th, 2021
Verified site experience
• Previous review

Love your products...

Thumbnail of user bruceu120
1 review
0 helpful votes
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April 30th, 2023
Verified purchase
• Updated review

Clothes did not look as good in person as the pictures.

Reason I chose this business:

Thought the clothes looked cute.

Reason I chose this product:

Looked good on models.

Quality
Cute Clothes
February 25th, 2023
Verified site experience
• Previous review

Love the clothes. Checkout was simple. I wish there were more full length pictures of the dresses.

Thumbnail of user keithm1316
1 review
0 helpful votes
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March 26th, 2023
Verified purchase

Some fabric was diff than I expected. Size was good match

Quality
Thumbnail of user ewas13
1 review
0 helpful votes
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March 24th, 2023
Verified purchase
• Updated review

Your style always makes me look special...
Everybody likes my style.

Quality
I happy to find thinks for the party...
December 17th, 2022
Verified site experience
• Previous review

You always surprise me with the style..

It is always fun for me...
December 2nd, 2022
Verified site experience
• Previous review

I hope I didn't buy twice the same dress.

It is always fun for me...
December 2nd, 2022
Verified site experience
• Previous review

It was very easy for me.

It is always fun for me...
December 1st, 2022
Verified site experience
• Previous review

It is very easy for me because I can find my style.

Gift for myself
August 6th, 2022
Verified site experience
• Previous review

It is easy for me to find my style..

It is always fun for me...
June 13th, 2022
Verified site experience
• Previous review

I like the style of your clothes...

It was fun
November 27th, 2021
Verified site experience
• Previous review

I like very different styles.

It was fun..
September 30th, 2021
Verified site experience
• Previous review

I need new style... you helped me...

It was fun..
March 20th, 2021
Verified site experience
• Previous review

It was easy... I am regular shopper with you... thanks...

Reason I chose this business:

I like the style...

Reason I chose this product:

I was curious...

I had fun... thanks..
October 2nd, 2020
Verified site experience
• Previous review

My order is the gift for my birthday...

Thumbnail of user briand1151
2 reviews
0 helpful votes
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March 21st, 2021
Verified purchase
• Updated review

Great experience presentation good very pleased with my purchase quality great

Reason I chose this business:

Their products are what is expected great quality fits excellent just what you want

Reason I chose this product:

Price quality different styles than others has to offer beautiful line of products and again PRICE

Value
Shipping
Quality
Looking good
March 21st, 2021
Verified purchase
• Previous review

Great experience presentation good very pleased with my purchase quality great

Reason I chose this business:

Their products are what is expected great quality fits excellent just what you want

Reason I chose this product:

Price quality different styles than others has to offer beautiful line of products and again PRICE

Value
Shipping
Quality
New summer
March 6th, 2021
Verified site experience
• Previous review

Great experience presentation good

Thumbnail of user jeffp1057
1 review
0 helpful votes
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January 23rd, 2022
Verified purchase

Easy website to move around in to find what I wanted.

Quality
Thumbnail of user anthonyc1661
1 review
0 helpful votes
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December 24th, 2021
Verified purchase
• Updated review

I feel deceived about the discount code. I was supposed to receive a 50% discount but I did not.

Reason I chose this business:

Noticed on Facebook.

Reason I chose this product:

Looking for a new Winter coat.

Quality
The discount code was supposed to be 50% off the quoted price but it wasn't.
December 15th, 2021
Verified site experience
• Previous review

I feel deceived about the discount code.

Thumbnail of user kevinj880
1 review
0 helpful votes
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November 18th, 2021
Verified purchase

Items look great. Can't wait to get them! Easy to shop

Quality
Thumbnail of user simonse
3 reviews
0 helpful votes
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October 20th, 2021
Verified purchase

It was good, easy placing and got it in record time

Quality
Thumbnail of user brianf1353
1 review
0 helpful votes
  • Send Message
October 16th, 2021
Verified purchase

The shoes I ordered only had full sizes, no half sizes

Quality
Thumbnail of user danv530
1 review
0 helpful votes
  • Send Message
July 17th, 2023
Verified purchase

This was very easy to purchase! Also sizing worked out. Hope fits true to sizing!

Quality
Thumbnail of user paulo973
1 review
0 helpful votes
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February 25th, 2023
Verified purchase

I love your cute clothes. They pop up and I really do not need clothes but I cannot resist.

Quality
Thumbnail of user marthaa464
2 reviews
0 helpful votes
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September 25th, 2021
Verified purchase
• Updated review

I really hope I get to enjoy these! Were they earrings?

Quality
Expensive!
September 25th, 2021
Verified site experience
• Previous review

The shopping was more than the item! I looked thru several additional things I could buy to fatten my order but everything was too small. Can't go wrong with the sizing when you are buying earrings. It was nice saving $. 09 but it was only 9 cents.

I hope they fit.
September 12th, 2021
Verified site experience
• Previous review

I really hope I get to enjoy these!

Thumbnail of user andrewc1435
1 review
0 helpful votes
  • Send Message
September 13th, 2021
Verified purchase
• Updated review

Overall it was a great experience and I recommend it highly.

Reason I chose this business:

Very attractive ads

Reason I chose this product:

Pretty patterns

Quality
Very quick and easy
August 14th, 2021
Verified site experience
• Previous review

The title says it all.

Thumbnail of user stephenh1070
1 review
0 helpful votes
  • Send Message
February 18th, 2021
Verified purchase
• Updated review

I have been looking for a place that has unusual styles. I love it. I just have to go up a size.

Very quick response

Service
Value
Shipping
Quality
Great looking stuff
January 29th, 2021
Verified site experience
• Previous review

I have been looking for a place that has unusual styles. I love it

Thumbnail of user helenu257
2 reviews
0 helpful votes
  • Send Message
September 6th, 2021
Verified purchase
• Updated review

I love the diversity of the merchandise! I can navigate the website easily which is a plus for me.

Reason I chose this business:

Diversity of products

Reason I chose this product:

I love the unique choices and the way the clothes fit.

Quality
Shopping at Zolucky's
August 6th, 2021
Verified site experience
• Previous review

I love the diversity of the merchandise! I can navigate the website easily which is a plus for me.

Thumbnail of user nicka325
2 reviews
0 helpful votes
  • Send Message
February 13th, 2021
Verified purchase
• Updated review

I chose a top then it disappeared before I could purchase

Tracking No. kept showing "not received" at Mailing Center. Customer svc. traced the order for me and gave me a new legitimate tracking no.

Reason I chose this business:

Adorable sweaters I saw on ad from another website.

Reason I chose this product:

Adorable sweaters I saw on ad from another website.

Service
Value
Shipping
Quality
Pics on phone jumping around
January 15th, 2021
Verified site experience
• Previous review

I chose a top then it disappeared before I could purchase

* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond

Thumbnail of user jeffu262
1 review
0 helpful votes
  • Send Message
September 5th, 2021
Verified purchase
• Updated review

I like the looks of the products, fits perfectly very pretty

Reason I chose this business:

I liked the styles

Reason I chose this product:

Never seen one like it.

Quality
Easy enough
August 6th, 2021
Verified site experience
• Previous review

I like the looks of the products

Thumbnail of user keving1124
1 review
0 helpful votes
  • Send Message
September 3rd, 2021
Verified purchase

I have attempted to order these dresses every since I found your site. I hope to receive them soon.

Quality
Thumbnail of user mikez597
1 review
0 helpful votes
  • Send Message
September 28th, 2021
Verified purchase

Difficult to shop with my iPad. Kept jumping to different pages.

Quality
Thumbnail of user missw50
Miss W. – Zolucky Rep

Thank you for your feedback. Please accept our sincere apology for any inconvenience this matter may have caused you.

Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments.

We`ll keep improving our products, delivery and service. If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.

Zolukcy is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.

Stay safe and have a good day!

Thumbnail of user adamr602
1 review
0 helpful votes
  • Send Message
August 4th, 2021
Verified purchase
• Updated review

Easy instruction to order
Product doesn't look as nice as photo

Not very happy

Reason I chose this business:

Easy order and great price

Reason I chose this product:

Love the style

Service
Quality
Easy to order
July 3rd, 2021
Verified site experience
• Previous review

Easy instruction to order and great product

Thumbnail of user davei254
1 review
0 helpful votes
  • Send Message
July 31st, 2021
Verified purchase
• Updated review

I have not worn it yet - saving it for something special.

Reason I chose this business:

No choice - liked what I saw in a cool blouse for summer

Reason I chose this product:

I was looking for something cool to wear under a long sleeved blouse.

Quality
Great!
July 1st, 2021
Verified site experience
• Previous review

Quick and Easy

Thumbnail of user charless1838
1 review
0 helpful votes
  • Send Message
July 31st, 2021
Verified purchase
• Updated review

Such nice clothes and a good price, plus deals and discounts!

Quality
Love your clothing
July 1st, 2021
Verified site experience
• Previous review

Such nice clothes and a good price, plus deals and discounts!

Thumbnail of user dani250
1 review
0 helpful votes
  • Send Message
July 22nd, 2021
Verified purchase
• Updated review

I liked the products and I felt website easy to use.

Reason I chose this business:

Saw advertisement on Facebook.

Reason I chose this product:

I like wearing dresses and they appeared to be comfortable and they are!

Quality
Shopping experience
June 22nd, 2021
Verified site experience
• Previous review

I liked the products shown but found site difficult to use at times.

Thumbnail of user karenq262
3 reviews
0 helpful votes
  • Send Message
February 11th, 2023
Verified purchase
• Updated review

I liked one what-looked-hand-knit long, long heavy coat-like sweater a lot.

Reason I chose this business:

It had appealing photos of the clothes

Reason I chose this product:

Appealing photos

Quality
Easy Ordering
December 13th, 2022
Verified site experience
• Previous review

Good, stylish, cool casual clothes~

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Company Representative

Thumbnail of user missw50
Miss W.
Typically responds within 17 days

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