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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
I like your selections - but the quality was not what I'd hoped for
The ads looked great
Thought they would be of higher quality
I like your selections and being notified of sales
Thanks for the shopping experience. I really like your clothing.
Pants are great! Look better than the picture! Bought two, different colors & kept both
Hard to say anything yet. I have nort worn it yet, but love the material
Fun and exciting
Fun and exciting Fun and exciting Fun and exciting Fun and exciting Fun and exciting
Checking it out
Fun and exciting
Hard to find item you had it thank-you very nice item my daoghter was surprised
Need FREE shipping. Need shipping slip with my order.
Cheaply made. Very poor merchandise. I will not order anything else from them.
Ok
Don't know!
Thought it looked good
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Nice products.
Beautiful selection great price but long time waiting for shipping
Easy to order, and delivered in reasonable time. Good choices.
They had what I was looking for.
It was attractive and would be warm.
The ease of finding and ordering
Appreciate the ease in selection and payment
Easy and quick
I think the shirts are very cool. Shipping is a little steep.
Honest Company. They follow through with their promises.
Like the leggings I received.
Needed really warm leggings for this winter climate. Ordered a fur lined and a fleece lined pair. They are great!
EXTREMELY ANGRY! I had a coupon code to use EM15 and never was there a place to enter it. Also extremely angry that buyer does not get to review or see the final charges after selecting PayPal. I was charged immediately. VERY BAD business practices!
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Summer dresses... false advertisement. Ugly merchandise!
Love summer dresses
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry for any inconvenience caused. We will keep improving on this.
We have sent info to you to solve the issue. Kindly pls check.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
Summer dresses...
They offer stylish items that can be used by senior citizens.
I pray this order is delivered in Timely Manner
Love the styles
I love the selection and pricing, shipping was horrible.
Saw it on the internet
Selection was nice
I love the shopping experience, I just hope I can have it by Christmas
Customer service tried to be helpful I with problems..
I received two emails offering a discount on my first order. No stipulations of use were indicated on the usage but the discounts were denied. An email email later from the company stated that discounts could not be used on sale items-information that would have been good to know up front. They offered to apply the discount anyway.
I never received a confirmation email of my order. In a chat with a representative, it was suggested the email went to spam. I asked for the email to be resent. A page from my order came up on the chat screen. Again I asked for an email confirmation. A copy of the chat was sent by email.
I received another email offering me a $10 credit if I would change me my low review (unhappy with no confirmation email). I changed this review since they did respond to both of my requests/questions.
Clothes looked interesting.
The discount code could not be applied to the order. Why?
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Products were well made but totally the wrong size. So had to cancel remainder of order
Everything I ordered came in great condition and nicely packaged.
M the sizes were not true when received
Very poor color quality.
Efficient, effective, safe, professional, wide variety of interesting products.
Very pleased with the service so many products to choose from
Great shopping experience lots of cute things and easy to order from i really like the styles
Always see you on line
Looked cute
Great shopping experience
They are pretty but do not like the materials at all.
Good prices.
The materials looked pretty but when I got them it wasn't what I thought they would be.
Thank you for your feedback and sorry for any inconvenience caused. We will keep improving on this.
We`ll keep improving our products, delivery and services. Any problems, you can email service@zolucky.com or chat with us for further help.
Have a nice day!
Lots of beautiful clothes.
Simple and easy, but the shipping took a month to get delivered.
Just took a little longer to get an anwser to a would have liked.
Liked the item.
Simple and easy
Gain trust and grow your business with customer reviews.
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~