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Zolucky has a rating of 3.7 stars from 5,066 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Zolucky most frequently mention online boutique, customer service, and good quality. Zolucky ranks 18th among Women's Clothing sites.
Proactively asks for customer feedback
This company responds to reviews on average within 17 days
105,806 reviews
I was supposed to get free shipping, but when I applied my coupon discount, it then charged me $14.99 for shipping, so I really didn't save anything at all. Very disingenuous.
Zolucky has great photographers BUT what you see and what you get are two entirely different images. The colors of the designs are subdued in the picture but when you receive the products the print is so bold it looks cheap and so is the fabric. Zolucky claims their products may be returned with credit to your payment within 2-3 days. You have to remind them there has been no refund. The refund has hidden costs such as two shipping costs, you know about one but they charge you the original shipping cost of $16.95 that was no charge to you when you purchased over a certain amount. I received only $65.79 vs the original billing amount of 90.77. This is a company with an an address in the US where products are shipped from China to warehouse processing center. You product is returned to a US address but some how filters back to China. DO NOT SUPPORT THIS BUSINESS, they are deceiving with their sales and their return procedure. I have written several reviews about Zolucky. About 3 months ago they told me they would refund me $16.99 because I was charge twice once to receive 3 dresses and once to return the dresses I was displeased with the fabric and bolder color than shown in their picture. Below I was told by them they would charge me $7.99 to return the items. For all the nonsense they have politely given me in emails I have not seen one dime. Please avoid doing business with this company. Read some of their reviews. I'm sorry I did not. Do not believe their warranty or their polite emails they will send you. Below look at option #2 where it tells you they will charge you $7.99 for returns. I was charge $16.99.
Prices are very reasonable. Merchandise is good quality
While the prices aren't bad, the shipping prices are way too expensive
While the prices aren't bad, the shipping prices are way too expensive
Not much experience shopping online. It was fairly easy I will say.
Spur of the moment decision. The product was appealing.
Color, style
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Not much experience shopping online. It was fairly easy I will say.
Great deals and quick shipping
Past shopping experience *****
Great experience
Cute products, hope they fit me.
The shirt is good quality but extremely large. I put it away.
Excellent ordering process. Came fast. Like the designs, but wish they were cotton. Not poly.
Ok - waiting to see product quality
No problem ordering, but didn't like quality of products.
The shoes are very low quality with slippery plastic souls...but they look good.
Love the website and beautiful tees I've not seen before
Shipping fees are high, this purchase I was not to happy, no 3D look.
Very easy to find anything your looking for, just hope shipping is like snail mail.
Overall, pretty merchandise to choose from. Liked everything I ordered.
Expected free shipping but didn't get it. Received the shirt in time frame offered.
Easy to navigate website, nice items at a great price!
Easy to navigate website, nice items at a great price!
Amazing range! Things and styles you don't see anywhere else.
Just thought I’d give it a try
Bought for my daughter for her birthday. You can’t find anything like this in an Australian store
Reliable sizing makes shopping easy
Have used before and will use again
A great variety of products and very cute clothes.
Very cute clothes. Site easy to navigate.
Cheap clothes, expensive shipping. Not as described
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Sorry to hear that the product does not meet your expectations. We have been paying attention to the quality issues and keep working on improvement.
The shipping cost depends on the destination and the weight of the package. You can check the cost after filling in your shipping address during the checkout process. We now offer free shipping when the order amount after the discount is over $109.(Final sale items and pre-sale items are excluded).
Your feedback is highly appreciated and we will forward it to our relevant department. We are committed to providing quality products and services to you. Hope to see you again soon~
Quick and painless
Great experience. Had fun looking at beautiful clothes.
Great products
Inexpensive
Nice experience
..., not sure how sizes run, but shopping was easy, logical..
The tops came, took 3 weeks..,, but they come from China.... and if you change your mind, you have to return them to China too...Seriously... so then you have to keep them, and they give you 15% off... Luckily I ordered a size Bigger than usual,. the fit was good.. I just thought the print was too bright for me. I am wearing my Reject right now...Maybe I will get used to something this bright... Quality is good, both the sewing and material... I will order more thoughtfully next time...Have not had time to see how it washes...
Well... it kept popping up on my screen, and everything was very pretty..
They were Pretty...
..., not sure how sizes run, but shopping was easy, logical..
I cant even send this opinion until several tries.
Did not realize returns had to be sent out of the US.
Decided not to return 3 items that were too small . Accepted 15% refund
Loved the products offered
* Zolucky attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Items need to be returned to our fulfillment center and the buyer is responsible for return shipping, so we`ll compensate the buyer with a partial refund to reduce the buyer`s return cost. Sorry that you`re not satisfied with the solution.
Your feedback is very important to us. We`ll forward your sincere feedback to relevant departments. We have been paying attention to the quality issue and we will make a big change soon.
If you have questions about your order, please contact us by email at service@zolucky.com or by chat online.
Zolucky is a trustworthy online shopping store. We commit to providing a better shopping experience to consumers.
Stay safe and have a good day!
I especially appreciate ability to view size chart below each item.
A little expensive for shipping and took almost 1 month to receive.
I only got a partial answer to my question.
Just looking through from ad.
I liked the wooden cross.
Easy to order, but expensive shipping!
You have some really cute tops and pants but it took a long time to get them.
Liked advertised tops
You have some really cute tops and pants
Extremely enjoyable shopping experience! Finding the item/sizing I needed was fast/simple.
Loved the innovative styling!
Bright, beautiful colors for spring/summer.
Extremely enjoyable shopping experience!
Gain trust and grow your business with customer reviews.
Thanks for your comment.
We will keep improving our services in the further. Any problems, you can email service@zolucky.com or chat with us for further help.